Microsoft 365 suite Outage History

The outage began on Mar 26, 2025 6:33 PM UTC and affected Microsoft 365 Purview eDiscovery services and features, rendering eDiscovery unavailable for users and admins. All eDiscovery functions, including search, holds, and related workflows, were impacted during the incident. The service remained in a degraded state as the status page indicated a configuration change taking longer than expected, with the team monitoring progress and guiding expectations for completion by the next update. The outage lasted approximately 4 days, 21 hours, and 55 minutes and was resolved by Mar 31, 2025 4:28 PM UTC.

Microsoft 365 Purview eDiscovery experienced a partial outage that prevented users and admins from using eDiscovery services and features. All eDiscovery functions were affected, disrupting data discovery, exports, and other compliance workflows across Purview eDiscovery. The outage lasted approximately 2 hours, beginning at Mar 25, 2025 6:58 PM UTC and ending at Mar 25, 2025 8:58 PM UTC. The issue affected any user or admin attempting to perform actions via eDiscovery.

The Microsoft 365 status page acknowledged the issue, noting that an issue affecting eDiscovery functionality had been identified and that information was being gathered as part of the investigation. The provider posted two official status updates during the incident, and the service returned to normal by the end of the window as the investigation progressed and the problem was resolved.

An outage briefly affected Microsoft 365 users in Canada, with issues accessing various Microsoft 365 services. The incident began at 5:53 PM UTC and was resolved by 8:49 PM UTC, lasting about 2 hours and 56 minutes. Microsoft 365 described the event as a degraded access issue in Canada and indicated they were investigating reports and a potential authentication token problem.

The issue was regional to Canada, with limited geographic impact. The status page issued two updates during the incident, first noting the investigation into a possible authentication token problem and then confirming restoration to normal at 8:49 PM UTC. Service is now back to full availability for affected users.

Microsoft 365 experienced a partial outage affecting some users' ability to access one or more Microsoft 365 services. The incident began at Mar 1, 2025 9:33 PM UTC and was resolved by Mar 2, 2025 12:04 AM UTC, lasting about 2 hours and 31 minutes. Microsoft stated they were investigating a potential impact to organizations and planned to provide an update within 30 minutes.

Updates on the Microsoft 365 status page indicated the issue started with a warning about potential impact and then returned to normal once the investigation concluded. The incident involved a limited portion of the service and did not indicate a service-wide outage. The status changes reflected two transitions: from up to warn and back to up as resolution was confirmed.

From Feb 26, 2025 2:24 AM UTC to Feb 27, 2025 7:03 PM UTC, some Microsoft 365 users experienced degraded functionality related to Microsoft Purview Information Protection labels. Users could be unable to use features or access files that rely on these labels, including opening email messages with Information Protection labels and accessing labeled files in SharePoint Online and OneDrive for Business, as well as content in Word, Excel, and other Microsoft 365 apps.

The incident was acknowledged on the Microsoft 365 status page with an initial warning and subsequent updates, and service returned to normal state by Feb 27, 2025 7:03 PM UTC. The outage lasted roughly 40 hours and 39 minutes, during which the provider issued 2 official status updates.

Microsoft 365 experienced a brief degraded state affecting features and files protected by Microsoft Purview Information Protection labels. Some users may have been unable to use label-based features or access labeled emails and content in SharePoint Online, OneDrive for Business, and Office apps.

The outage began at Feb 13, 2025 2:23 AM UTC and was resolved by Feb 13, 2025 6:09 AM UTC, lasting about 3 hours and 46 minutes. The Microsoft 365 status page issued two updates during the incident describing the affected scenarios and restoration progress.

Some Microsoft 365 users and admins were unable to access Microsoft 365 services and the Microsoft 365 admin center. The outage began on Jan 29, 2025 6:28 PM UTC and lasted about an hour, with service restored by Jan 29, 2025 7:29 PM UTC. The Microsoft 365 status page posted updates during the incident, confirming an investigation and eventual restoration.

The impact appeared limited to a subset of users, with no widespread disruption reported across all tenants. The incident resolved within roughly one hour and normal access was restored.

Microsoft Teams and Microsoft 365 services in the Japan region experienced a brief degraded performance, beginning when Microsoft updated its status to a warning and began investigating at Jan 23, 2025 5:04 AM UTC. The incident lasted about 46 minutes and was resolved by Jan 23, 2025 5:50 AM UTC. The provider issued two official status updates during the incident to communicate the investigation and restoration. The impact was regional to Japan.