PayPal Outage History

PayPal Venmo Checkout experienced a global disruption in the PayPal production environment, impacting the Venmo / Checkout Pay with Venmo component. Users reported login failures, authentication errors, and problems completing payments, with both the Venmo mobile app and PayPal web checkout affected. The incident disrupted Venmo transactions and checkout flows for a broad set of users worldwide.

The incident began with an Early Warning Signal at May 2, 2025 12:11 AM UTC and the status page flagged a degraded experience for Venmo / Checkout Pay with Venmo. PayPal posted an update at May 2, 2025 1:18 AM UTC and the service was restored by May 2, 2025 2:28 AM UTC. The outage lasted approximately 2 hours and 17 minutes, with a high volume of user reports indicating widespread disruption around 01:00–01:30 UTC. StatusGator detected the issue at May 2, 2025 12:11 AM UTC, 67 minutes before the official acknowledgment.

PayPal reported a global issue impacting PayPal Logins and Online Checkout in Production, affecting three components: REST APIs / Retail Checkout, REST APIs, and Online Checkout. Users worldwide could have experienced login prompts or checkout failures during the incident. The issue began at 4:48 AM UTC with an initial notification and PayPal indicated teams were actively working to resolve the problem. The provider issued two official status updates as engineers worked to restore services.

PayPal's Braintree payment processing was disrupted by VISA network issues in New Zealand, impacting Visa transactions for Braintree customers in the APAC region. The incident began at 5:43 AM UTC when the Braintree component entered a degraded state and a triage process started to investigate the VISA network issue. The issue was acknowledged on the PayPal status page as an ongoing disruption affecting Braintree payments in New Zealand, with updates as the situation evolved.

The outage lasted about 5 hours and 5 minutes and the Braintree status was restored by 10:48 AM UTC. PayPal published 2 updates during the incident outlining triage progress and the impact to Braintree payments in New Zealand.

PayPal experienced a global outage in its production environment, affecting multiple products and services. Users reported problems completing payments and accessing PayPal across regions. The outage impacted seven components including Account, REST APIs / Payments, Crypto, Xoom, Hyperwallet, Venmo, and Braintree / Forward API, and lasted about 1 hour 49 minutes from Apr 8, 2025 8:22 PM UTC to Apr 8, 2025 10:11 PM UTC. PayPal issued an initial notification at Apr 8, 2025 9:23 PM UTC noting the impact and that engineers were actively working, followed by updates as the external root cause was identified and mitigation with the vendor progressed.

StatusGator detected the issue at Apr 8, 2025 8:22 PM UTC, about 1 hour before PayPal's first status update at Apr 8, 2025 9:23 PM UTC. The provider issued three status updates during the incident, with external root cause identified and mitigation steps coordinated with the vendor. The outage had global reach, with recovery underway by around 22:03 UTC and services largely restored by 22:11 UTC.

PayPal reported a system issue affecting Hyperwallet Payouts in Production, with potential impact to payout processing and payout network. This outage affected Hyperwallet and the Payouts Processing and Network components, likely causing delays or failures in creating and delivering payouts for users worldwide.

The incident began with an official notification at Mar 14, 2025 7:09 PM UTC and was resolved about 39 minutes later at Mar 14, 2025 7:48 PM UTC, with PayPal issuing two status updates during the event. Some users reported issues starting around 6:00 PM UTC to 6:45 PM UTC, indicating early visibility of the disruption. The issue appeared global in scope, not confined to a single region.

An outage impacted PayPal where users could not load the Activity tab or view recent transactions. Reports from multiple regions, including the United Kingdom, United States, and the Netherlands, described white screens and loading failures when attempting to access activity and transaction history. The issue appeared to span from Mar 12, 2025 8:28 AM UTC to Mar 12, 2025 9:50 AM UTC, roughly 1 hour and 22 minutes. Status visibility for the incident was limited, with users continuing to report problems while PayPal did not post status updates during the event. StatusGator detected the issue at Mar 12, 2025 8:28 AM UTC, ahead of any PayPal official acknowledgement, and the Early Warning Signal ended at 9:50 AM UTC.

PayPal reported a system issue impacting Payflow Pro in production with global impact on payment processing. Users attempting Payflow Pro transactions may have experienced failures or delays during the outage period. The disruption affected Payflow components across regions worldwide. The incident lasted from 6:08 AM UTC to 8:48 AM UTC (about 2 hours and 40 minutes), and PayPal issued two status updates during the incident.

Global PayPal/Braintree outage impacted Venmo and PayPal payments on the Braintree platform, with Pay with Venmo and Pay with PayPal potentially failing due to Processor Network Unavailable (3000). The issue affected three Braintree components: Braintree / Pay with Venmo, Braintree, and Braintree / Pay with PayPal Integration.

PayPal experienced a degraded Merchant Reporting issue affecting accounts subscribed to the London Timezone in the EMEA region. The problem prevented access to or generation of merchant reports, disrupting reporting workflows for affected merchants. User reports came from multiple regions across North America and Europe, indicating the issue had visibility beyond a single locale. The outage began at 2:53 PM UTC and was resolved by 8:43 PM UTC, lasting approximately 5 hours and 50 minutes. The PayPal status page issued two updates during the incident, with the first alerting about the impact to reporting and the second confirming resolution. The issue was isolated to the Reporting component.

PayPal reported an incident impacting Merchant reporting and Partner Reporting for accounts subscribed to London Timezone, primarily in the EMEA region. Users were unable to access or generate these reports, hindering financial visibility for merchants and their partners. The incident began at 9:34 AM UTC and was resolved by 1:03 PM UTC, lasting about 3 hours and 29 minutes. The issue was isolated to the Reporting component, and PayPal’s status page indicated engineers were actively working toward resolution.

Two official status updates were published during the outage, including the initial notification and the later resolution confirmation. The impact was concentrated on reporting features for the London Timezone audience, with limited user feedback observed during the event.