PayPal Outage History

PayPal's Venmo Friend Feed in Production experienced a global outage that degraded the Venmo Friend Feed experience. The issue began around 3:50 PM UTC and was first acknowledged at Feb 27, 2025 3:53 PM UTC. The outage persisted for approximately 4 hours and 44 minutes, with the service restored and status returned to normal by Feb 27, 2025 8:34 PM UTC after two official updates. The incident impacted the Venmo / Friend Feed component across regions worldwide.

PayPal experienced an intermittent issue affecting SEPA payments in production, primarily in the EMEA region. The problem impacted PayPal REST APIs and the Payment Experience component, potentially causing SEPA payments to be delayed or fail for some users. The incident began at Feb 27, 2025 3:53 AM UTC and was resolved by Feb 27, 2025 5:04 AM UTC, lasting about 1 hour 11 minutes. PayPal issued two status updates during the incident, first notifying of the SEPA impact and later confirming restoration.

An APAC-focused disruption affected NAB Transact merchants in Australia and New Zealand, with degradation of PayPal APAC and Braintree APAC transaction processing and impacts to REST APIs / Payments. The issue began with initial notifications and the APAC components were intermittently affected, impacting payment processing for a period.

PayPal reported a system issue affecting Venmo RTP in the Production Environment, with North America flagged as the affected region. Users may have experienced delays or failures when using Venmo real-time payments during the incident. The issue was first acknowledged with an initial notification at Feb 19, 2025 7:15 AM UTC, and the Venmo component was listed as degraded shortly after at Feb 19, 2025 7:18 AM UTC. The outage persisted until Feb 19, 2025 9:34 AM UTC, when Venmo appears to have returned to normal as PayPal completed remediation. PayPal issued two official status updates during the incident, and the North America region bore the impact. A user in Poland also reported issues around 08:53 UTC, illustrating the visibility of the incident beyond the primary region.

An APAC-focused issue on PayPal's Braintree platform affected NAB Transact merchants in Australia and New Zealand, causing payment delays or failures for users. The disruption involved two Braintree components (Braintree and Braintree / APAC Transaction Processing) and appeared localized to the APAC region. A small number of user reports during the incident described payments circling or failing while attempting to pay.

The outage began at Feb 13, 2025 6:33 AM UTC and affected NAB Transact merchants in Australia and New Zealand using the Braintree platform, causing user-facing issues such as PayPal app access problems and server connection failures.

PayPal posted two updates during the incident, indicating degraded APAC transaction processing. The issue was resolved by Feb 13, 2025 11:29 AM UTC, with services returning to normal after about 4 hours and 56 minutes. The affected components were Braintree and Braintree / APAC Transaction Processing, with impact limited to the APAC region (AU/NZ).

PayPal's Braintree and Xoom services experienced a multi-component disruption beginning at Feb 13, 2025 12:59 AM UTC. The issue initially affected NAB Transact merchants in Australia and New Zealand on the Braintree platform, with APAC transaction processing impacted. A separate update at Feb 13, 2025 2:58 AM UTC indicated Xoom login problems affecting users worldwide. The outage involved three components: Braintree, Braintree / APAC Transaction Processing, and Xoom. The outage lasted about 4 hours and 39 minutes, ending with recovery by Feb 13, 2025 5:38 AM UTC.

PayPal's BCDC Product Line for Branded Guest Users in Production experienced a partial outage that affected the Online Checkout flow, with users in the LATAM region reporting issues completing purchases. The incident began at 3:18 PM UTC and was resolved by 4:53 PM UTC, lasting about 1 hour 35 minutes.

PayPal experienced a global disruption that degraded payout processing and checkout flows. Hyperwallet payouts and the Payouts Processing and Network were listed as degraded, and multiple Braintree services including Pay with PayPal, Pay with Venmo, and the Gateway API reported timeouts and errors. ACH cashouts for several currencies were delayed. The outage began on Feb 4, 2025 1:23 AM UTC and persisted for about 2 days and 21 hours, with a final resolution on Feb 6, 2025 10:33 PM UTC.

PayPal's production status updates outlined the progression from an initial alert to ongoing remediation, with follow-up updates at 11:13 AM UTC and 11:48 AM UTC UTC, and a final restoration noted at Feb 6, 2025 10:33 PM UTC. A large volume of user reports across multiple regions indicated broad impact on payments processing during this period. The incident has since been resolved and affected components have recovered.

PayPal and Braintree payment processing in the production environment experienced a brief system issue that may have prevented transactions. The issue was global in scope and began at 9:58 PM UTC and was resolved by 10:49 PM UTC, lasting approximately 51 minutes. The PayPal status page initially notified of impact to Braintree and PayPal Payment Processing, and the provider posted two updates during the incident before service was restored. User reports described payment errors from various regions during the event, aligning with a global impact.