Portnox Outage History

Portnox ran a broad, multi-region maintenance window across the Americas and Europe affecting a wide range of services including SIEM, Enrollment, Authentication, Change of Authorization, IoT Fingerprinting, Logging, ZTNA, and RADIUS. The initial change moved numerous components into maintenance at Nov 11, 2025 12:01 PM UTC. The maintenance period spanned across both regions and could impact authentication workflows and service integration for affected customers.

Over the following days, maintenance persisted across dozens of components, with updates indicating ongoing maintenance on Nov 24, 2025 5:01 AM UTC and Nov 24, 2025 8:01 AM UTC and again on Nov 26, 2025 5:01 AM UTC and Nov 26, 2025 8:01 AM UTC. The final status transitioned to up for the listed components at Nov 26, 2025 4:01 PM UTC, marking the end of the maintenance window. The overall period lasted roughly 13 days, during which customers in affected regions may have experienced intermittent access or degraded performance depending on the component.

Portnox ran a scheduled maintenance window that began at 5:01 AM UTC and was scheduled to end at 8:01 AM UTC. During this period, dozens of Portnox components across the Americas and Europe were placed in maintenance, including America / API, Portal, Authentication Services, Certificate Services, Directory Synchronization, and numerous integration services. Because this was planned maintenance, there were no announced outages, though users may have experienced limited access to features managed by the affected components during the window. The maintenance window lasted roughly 3 hours.

At 8:01 AM UTC, the affected components returned to up, indicating the end of the maintenance window. The geographic footprint spanned the Americas and Europe, with the Status Page showing restoration of normal operation for the listed components.

Portnox initiated a maintenance window that moved numerous components into maintenance status across Europe and the Americas. The maintenance began at 5:01 AM UTC and concluded by 8:01 AM UTC, during which users could experience temporary unavailability or degraded access to affected endpoints. The scope covered dozens of services, including API, Portal, Authentication, IoT Fingerprinting, TACACS+ Services, ZTNA, MFA, OCSP, SCEP, and related infrastructure, spanning both continents.

Portnox ran a scheduled maintenance window affecting authentication services across the Americas and Europe. The four affected components were America / Authentication Services, America / Authentication Services (RADIUS), Europe / Authentication Services, and Europe / Authentication Services (RADIUS). The maintenance began at Nov 3, 2025 5:01 AM UTC and completed at Nov 3, 2025 8:01 AM UTC, during which users could experience interruptions to login and authentication flows. The Portnox status page issued 2 updates during the incident and then the services returned to normal operation. There were no user-reported issues observed during the incident.

Portnox carried out scheduled maintenance on Directory Synchronization Services in the Americas and Europe. The maintenance began at Oct 30, 2025 8:01 AM UTC and completed at Oct 30, 2025 9:01 AM UTC, lasting one hour. During the window, the America / Directory Synchronization Services and Europe / Directory Synchronization Services components were placed in maintenance mode, which may have caused temporary interruptions or degraded synchronization for affected users. The Portnox status page issued two updates during the incident, confirming the maintenance and its completion, after which the services returned to normal.

Portnox carried out scheduled maintenance affecting Authentication Services and RADIUS across America and Europe. The maintenance began at 4:01 AM UTC and lasted about 3 hours, affecting four components: America / Authentication Services, America / Authentication Services (RADIUS), Europe / Authentication Services, and Europe / Authentication Services (RADIUS). The status page noted the maintenance window and restoration at 7:01 AM UTC. After completion, authentication services were reported back to normal in the affected regions.

The Portnox status page indicated an ongoing maintenance window beginning at 4:01 AM UTC and ending at 7:01 AM UTC, lasting about 3 hours. Dozens of components across Europe and America were transitioned to maintenance, including Europe / API, Europe / Authentication Services, Europe / Directory Synchronization, America / Portal, America / API, America / IoT Fingerprinting Services, and many others. This broad maintenance affected a wide range of Portnox services during the window; users may have experienced limited access depending on the component. There were no user reports observed during the period.

The service communicated the maintenance on its status page, noting the ongoing maintenance and subsequently returning affected components to the normal state as the window closed. The maintenance was contained to the scheduled window with no later degradation reported after the window ended.

Portnox conducted a planned maintenance window impacting multiple components across the Americas and Europe. The maintenance began at 4:01 AM UTC and was scheduled to run for about 3 hours, ending at 7:01 AM UTC. During this window, Portnox services such as API, Portal, TACACS+ Services, ZTNA, Authentication Services (Captive Portal and Radius), MFA, Directory Synchronization, CoA, Logging, SIEM, IoT Fingerprinting, and related infrastructure were marked for maintenance. As a result, some users could have experienced degraded access or intermittent interruptions across these components.

Portnox communicated the maintenance on its status page, noting the window and subsequent return to normal operation. The incident involved two status transitions (up to maintenance and back to up) and included updates to inform users throughout the window. By the end of the maintenance, affected components across the Americas and Europe were restored to service.

Portnox TACACS+ authentication services in the Americas and Europe experienced a brief scheduled maintenance window. The maintenance began at 7:01 AM UTC and ended at 8:01 AM UTC, lasting approximately 1 hour, during which America / TACACS+ Services and Europe / TACACS+ Services were shown as maintenance before returning to normal. The Portnox status page issued two updates during the incident to communicate the maintenance and its resolution. No user-facing disruptions were reported, and services were restored promptly after the window.

Portnox conducted a scheduled maintenance window for the Linux AgentP upgrade affecting two enrollment services: Europe and America. The maintenance ran from 7:01 AM UTC to 8:01 AM UTC, lasting about 1 hour. No user reports were observed during the window, and services returned to normal after the maintenance. The provider issued two status updates during the incident, noting progress and completion. Geographic impact was regional to Europe and America, with two components affected.