Portnox Outage History

Portnox conducted a scheduled maintenance window for the Linux AgentP upgrade that affected the Europe / AgentP Enrollment Services and America / AgentP Enrollment Services. The maintenance began at 4:01 AM UTC and ended at 5:01 AM UTC UTC, lasting about 1 hour. During the window, both enrollment services were listed as in maintenance and were restored to normal after the window closed, indicating the upgrade was completed.

The Portnox Cloud Portal experienced a brief outage beginning at Aug 29, 2025 10:36 PM UTC, with portal access unavailable for users in Europe and America while RADIUS authentication services remained unaffected. The disruption lasted about 45 minutes and did not impact RADIUS-based workflows, according to the incident updates.

During the incident, the portal degraded to a warning before full restoration. The status progressed from down to warn at Aug 29, 2025 11:06 PM UTC and was back to normal by Aug 29, 2025 11:21 PM UTC. Portnox issued 3 status updates over the course of the incident, communicating that a fix was in progress and confirming restoration once available.

Portnox Cloud underwent a planned maintenance window on 2025-08-27, during which multiple components across the Americas and Europe were placed into maintenance mode. The maintenance began at 4:06 AM UTC and ran for about 3 hours, ending at 7:06 AM UTC. A broad set of services including Portal, API, Authentication Services (Captive Portal and RADIUS), MFA, Directory Synchronization, and Alerting were affected while the operation was in progress. The provider issued 2 status updates during the incident, and services were restored to normal with the final update at 7:06 AM UTC.

The Portnox Cloud web Portal experienced sluggish performance and intermittent timeouts beginning at Aug 25, 2025 5:26 PM UTC, with access issues concentrated on the Europe and America Portal components. The disruption affected only the Portal; other Portnox Cloud services such as 802.1x, NAC, RADIUS, TACACS+, and ZTNA remained available. The issue lasted for approximately 4 hours and 35 minutes and was resolved by Aug 25, 2025 10:01 PM UTC. Portnox published two status updates during the incident to communicate the situation and resolution.

The Portnox status page reported a scheduled maintenance window beginning at 4:06 AM UTC and ending by 5:06 AM UTC. The maintenance affected 10 components across America and Europe, including the API, Portal, and Authentication Services (Captive Portal and RADIUS). During the window, users may have experienced intermittent access or degraded performance as updates were applied.

The provider issued 2 status updates during the maintenance window documenting progress and the restoration of services, with all components returning to normal operation after the window.

Portnox Cloud underwent a scheduled maintenance window beginning at 4:01 PM UTC, affecting 20 Portnox Cloud components across Europe and America, including API, Portal, MFA, and authentication services. During the window, services were temporarily unavailable as components entered maintenance mode. The maintenance lasted about 3 hours, with 2 official updates issued. All components returned to normal and Portnox Cloud was fully available again by 7:01 PM UTC.

Portnox Cloud entered a scheduled maintenance window starting at 4:06 AM UTC with a broad set of core services across Americas and Europe moved into maintenance. Affected components included America / AgentP Enrollment Services, America / Portal, America / API, America / Azure infrastructure, America / Device Data Collectors, America / MFA Services, America / Alerting Services, America / Authentication Services (RADIUS and Captive Portal), Europe / Portal, Europe / API, Europe / Azure infrastructure, Europe / Device Data Collectors, Europe / MFA Services, Europe / Directory Synchronization Services, Europe / Authentication Services (RADIUS and Captive Portal), Europe / Alerting Services, and related region-specific services. Throughout the window, individual components were brought into maintenance and then brought back online as updates progressed. The maintenance continued for about a day, and all listed components returned to operational status by 9:26 PM UTC. Portnox's status page communicated the ongoing work as it progressed, noting each phase of the maintenance and subsequent restoration.

Portnox conducted scheduled maintenance from 4:01 AM UTC to 5:01 AM UTC, impacting 20 components across Europe and the Americas. Affected services included Europe and America Authentication Services (RADIUS and Captive Portal), API, Portal, AgentP Enrollment Services, Device Data Collectors, Multi Factor Authentication Services, Directory Synchronization Services, Alerting Services, and the Azure infrastructure. Users could have experienced intermittent login, API access, portal connectivity, or degraded authentication-related functionality during the maintenance window.

Portnox documented the maintenance on their status page, issuing 2 updates during the window. The maintenance concluded with all listed components returning to normal operation by 5:01 AM UTC.

Portnox carried out scheduled maintenance across Europe beginning at 4:01 AM UTC and concluding at 5:01 AM UTC. The maintenance affected 10 European components, including Europe / MFA Services, Europe / Directory Synchronization Services, Europe / API, Europe / Azure infrastructure, Europe / Authentication Services (RADIUS), Europe / Authentication Services (Captive Portal), Europe / AgentP Enrollment Services, Europe / Device Data Collectors, Europe / Portal, and Europe / Alerting Services. Users may have experienced intermittent access during the maintenance window. Two status updates were issued by Portnox during the incident, first announcing the maintenance in progress and later confirming the components had returned to normal service by 5:01 AM UTC.

Portnox carried out a scheduled maintenance window for the Local Radius Virtual Appliance Upgrade, temporarily affecting Radius authentication services in the Americas and Europe. The maintenance began at 4:01 AM UTC and lasted about 1 hour, with the America / Authentication Services (RADIUS) and Europe / Authentication Services (RADIUS) components entering maintenance during the window.

The provider published two status updates during the incident, detailing the start of maintenance at 4:01 AM UTC and its completion at 5:01 AM UTC. The maintenance has completed, with affected components returned to normal by 5:01 AM UTC. The impact was limited to the America and Europe Radius authentication services, with no broader Portnox services affected.