Portnox Outage History

Portnox Cloud conducted a scheduled maintenance window on {{date:2025-04-23}}. About 20 components spanning Americas and Europe were placed in maintenance during the window, including AgentP Enrollment Services, Device Data Collectors, MFA Services, Directory Synchronization Services, Alerting, API, Portal, and various Authentication Services and Azure infrastructure. The maintenance began at 4:01 AM UTC and concluded at 7:01 AM UTC, lasting roughly 3 hours. Users may have experienced limited access or degraded functionality during the maintenance period as components transitioned in and out of maintenance mode.

Portnox conducted a scheduled maintenance window across multiple components in Europe and the Americas, beginning at 5:01 AM UTC and ending at 8:01 AM UTC. The work impacted about 20 components, including Europe and America Portal, Authentication Services (Captive Portal and RADIUS), AgentP Enrollment, Device Data Collectors, MFA, Directory Synchronization, Alerting, API, and Azure infrastructure. The maintenance was announced as routine, with updates provided during the window, and all services returned to normal operation by the end of the period. There were no customer-facing outages reported during this maintenance window.

Portnox carried out routine scheduled maintenance across the Americas and Europe, placing multiple components into maintenance mode during the window. The maintenance began at 4:01 AM UTC and concluded at 6:01 AM UTC, with components including America / API, Portal, Device Data Collectors, MFA, Authentication Services (Captive Portal and RADIUS), Directory Synchronization, Alerting Services, and Azure infrastructure affected.

Portnox carried out a scheduled maintenance window for AgentP Enrollment Services on Windows and macOS, affecting the Americas and Europe. The AgentP update was rescheduled, and the maintenance ran from 7:01 AM UTC to 8:01 AM UTC.

The status page logged two official updates documenting the maintenance progress and its completion. The affected components were America / AgentP Enrollment Services and Europe / AgentP Enrollment Services.

Portnox Cloud Update 2025.03 triggered a planned maintenance window across Americas and Europe from 5:01 AM UTC to 8:01 AM UTC. During this period, roughly 20 Portnox components across Americas and Europe, including Portal, API, Alerting Services, Authentication Services (RADIUS and Captive Portal), AgentP Enrollment Services, Device Data Collectors, MFA, Directory Synchronization, and related Azure infrastructure, were taken offline for updates. Users may have experienced partial outages or degraded access to Portnox Cloud features during the window.

Two official status updates were published during the maintenance, and services returned to normal by 8:01 AM UTC.

Portnox AgentP Enrollment Services in Europe and the Americas entered a scheduled maintenance window for Windows and MacOS enrollment. The maintenance began at 8:01 AM UTC and concluded at 9:01 AM UTC, lasting about one hour. During this period, Europe and America AgentP Enrollment Services were placed in maintenance, which could have caused temporary enrollment interruptions for users on Windows and MacOS in those regions.

Portnox conducted scheduled maintenance spanning six components across the Americas and Europe, including Authentication Services for Captive Portal and RADIUS and the Azure infrastructure. The maintenance window ran from Feb 26, 2025 4:56 AM UTC to Feb 26, 2025 8:01 AM UTC and the service returned to normal after Feb 26, 2025 8:01 AM UTC. Portnox’s status page described this as Routine Maintenance and there were no user reports recorded during the window. The provider issued 2 status updates as the maintenance progressed.

Portnox carried out a scheduled maintenance window affecting authentication services in the Americas and Europe. The maintenance began at 4:56 AM UTC and completed at 7:56 AM UTC, lasting about 3 hours. The status page described the work as Routine Maintenance and noted that updates would be provided as necessary. Affected components were America / Authentication Services (Captive Portal), America / Authentication Services (RADIUS), Europe / Authentication Services (RADIUS), and Europe / Authentication Services (Captive Portal).

During the incident, two official status updates were posted documenting progress and completion. All four components returned to normal operation by 7:56 AM UTC.

Portnox conducted routine maintenance on its Authentication Services (RADIUS) in Europe and America. The maintenance window began at 4:56 AM UTC and ended at 6:58 AM UTC, lasting about 2 hours and 2 minutes. During this period, Europe and America Authentication Services (RADIUS) were placed into maintenance, which may have caused temporary authentication delays for users in those regions. The affected components were Europe / Authentication Services (RADIUS) and America / Authentication Services (RADIUS).

Portnox Cloud underwent a planned maintenance window affecting 20 components across Europe and the Americas. The work began at 4:46 AM UTC and completed by 7:46 AM UTC, lasting roughly 3 hours. Services including API, Portal, Alerting, Directory Synchronization, MFA, and authentication infrastructure were briefly impacted during the window. Portnox's status page described the event as scheduled maintenance in progress, followed by an update confirming that affected components had been returned to normal operation.