PowerSchool Outage History

PowerSchool SIS underwent a scheduled maintenance window to apply the upgrade to Version 25.9.3.0. The maintenance began at Oct 5, 2025 1:02 AM UTC and ended at Oct 5, 2025 10:02 AM UTC, lasting about 9 hours. During the window, access to PowerSchool SIS components was temporarily disrupted while the upgrade was applied. The incident involved a single component (PowerSchool SIS) and was resolved after two status updates from the PowerSchool status page, returning to full availability by Oct 5, 2025 10:02 AM UTC. No broader outages were reported across other PowerSchool services.

PowerSchool conducted OS patching during a scheduled maintenance window that affected multiple services. Affected components included eFinancePlus, PowerSchool eSchoolPlus SIS, Cognos reporting servers, and BusinessPlus, with some users likely experiencing limited access during the maintenance. The window began at 4:02 AM UTC and progressed through the day.

PowerSchool's status page documented four updates as the work progressed. By 4:02 PM UTC, eFinancePlus and PowerSchool eSchoolPlus SIS had returned to service, while BusinessPlus remained in maintenance until 7:02 PM UTC, when it came back online. The overall maintenance window lasted about 15 hours before all components were fully restored.

PowerSchool reported a brief outage affecting the Winnipeg VPN within the Atrieve service, impacting 21 Atrieve components (ADS07, HOST08, HOST11, HOST12, HOST13, HOST31, HOST32, ADS03, ADS05, ADS06, ADS08, HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST33, HOST34, HOST35, HOST36). The disruption caused partial access issues for users relying on Winnipeg VPN, with affected functionality temporarily unavailable. The outage began at 12:12 PM UTC and was resolved by 12:37 PM UTC, lasting roughly 25 minutes. The PowerSchool status page showed two updates during the incident: an initial Investigating notice and a follow-up indicating restoration of the listed Atrieve components. This was classified as a minor outage given the brief duration and limited geographic scope.

PowerSchool carried out scheduled maintenance for the MyPowerHub component to apply release 25.10.0.0. The maintenance window began at 12:02 AM UTC and concluded at 5:02 AM UTC, lasting roughly 5 hours. During this period, access to MyPowerHub may have been intermittently affected while the update was applied. The incident involved a single component and resulted in a temporary disruption that was resolved once maintenance completed.

PowerSchool experienced an outage affecting the Performance Matters component, causing intermittent access for users. The incident began when the status page moved from up to warn at 3:32 PM UTC and was resolved by 4:42 PM UTC, lasting about 1 hour 10 minutes. The provider issued 2 official updates during the incident as they investigated and mitigated the issue, while a small number of user reports described intermittent access during the event.

PowerSchool experienced an outage affecting the Enrollment Express/ECollect component, leaving users unable to access forms within Ecollect. The incident began at 3:52 PM UTC and was resolved by 8:42 PM UTC, lasting 4 hours and 50 minutes. Enrollment Express/ECollect was down during the incident, impacting enrollment workflows for users attempting to submit or access forms. The provider issued 2 status updates while the issue was investigated and mitigated.

PowerSchool performed a scheduled maintenance window to upgrade Enrollment Express and ECollect Forms to version 25.9.0.0. The maintenance began at Sep 29, 2025 1:02 AM UTC and ran until Sep 29, 2025 1:32 PM UTC, with Enrollment Express and ECollect listed as the affected components during the window. PowerSchool SIS remained available throughout. The provider published three status updates during the incident, and Enrollment Express/ECollect returned to normal operation after the upgrade at Sep 29, 2025 1:32 PM UTC.

PowerSchool's Enrollment system underwent a scheduled maintenance window, temporarily affecting enrollment functionality. The Enrollment component moved from up to maintenance at Sep 27, 2025 11:02 AM UTC and returned to up at Sep 27, 2025 4:02 PM UTC, a duration of roughly 5 hours.

PowerSchool conducted a scheduled maintenance window to upgrade Performance Matters to version 25.9.0.0 and perform emergency infrastructure maintenance on PowerSchool SIS. The maintenance began at Sep 27, 2025 4:02 AM UTC and concluded at Sep 27, 2025 10:32 AM UTC, spanning roughly 6 hours and 30 minutes. During the window, the affected components were progressively brought offline for the upgrade and infrastructure work, with services returning to normal by the end of the window. The provider issued four status updates to communicate progress and restoration.

By the end of the window, both Performance Matters and PowerSchool SIS were back to normal operation, indicating a successful completion of the upgrade and maintenance activities. The work appears to have been global in scope and not limited to a specific region.

PowerSchool experienced a partial outage affecting the Attendance Intervention Suite's ability to send messages. Users reported 405 errors and problems saving data in teacher accounts, along with slower navigation. The issue began on Sep 24, 2025 3:27 PM UTC and persisted through Sep 25, 2025 10:27 PM UTC, spanning a maintenance window for related MyPowerHub activity.