PowerSchool Outage History

PowerSchool experienced a partial outage affecting the Schoolspring login flow. The incident began at Jan 13, 2025 9:32 PM UTC when users saw login errors and delays; the Unified Talent / SchoolSpring Job Board went down and the Unified Talent / Applicant Tracking component entered a degraded state. By Jan 13, 2025 10:07 PM UTC, both components were listed as degraded, with users reporting spinning pages and login problems. The issue affected login and access to Schoolspring across its job board and applicant tracking services. The outage persisted for most of {{date:2025-01-13T}} into {{date:2025-01-14}}, impacting users attempting to access Schoolspring.

PowerSchool issued three status updates as engineers investigated and implemented mitigations, and by Jan 14, 2025 4:27 PM UTC the affected components were restored to normal (warn -> up). The total incident duration was approximately 18 hours 55 minutes. The issue impacted two Unified Talent components and there is no noted geographic concentration in the reports.

PowerSchool SIS underwent a full VM restart to complete OS patching, triggering a scheduled maintenance window. The maintenance began at Jan 11, 2025 11:03 PM UTC and concluded at Jan 12, 2025 5:02 PM UTC, lasting roughly 18 hours. During the window, users could have experienced intermittent access or degraded SIS functionality while the restart completed.

PowerSchool carried out a scheduled maintenance window affecting multiple services, including PowerSchool SIS, eFinancePlus, PowerSchool eSchoolPlus SIS, and Special Programs. The window began at Jan 11, 2025 1:32 AM UTC and concluded at Jan 11, 2025 10:32 AM UTC, lasting roughly 9 hours. During this period, users may have experienced limited access or degraded performance as modules were updated and upgrades applied.

The provider issued six status updates documenting the maintenance progress. Updates covered the State/Provincial Reporting Escalation 25.1.1.1 release for TX and MI, upgrades for eFinancePlus (versions 23.10.15.0 and 22.4.40.0), and ongoing Special Programs maintenance with PowerSchool SIS updates. By Jan 11, 2025 10:32 AM UTC, all affected components had completed maintenance and returned to normal operation.

PowerSchool's Student Information System (SIS) experienced a brief outage that left the service unresponsive for about 40 minutes. The incident began at 7:52 PM UTC and was resolved by 8:32 PM UTC. Users attempting to log in or access SIS reported the application not responding and errors such as login failures and proxy connection issues. PowerSchool's status page initially listed the issue as an ongoing investigation, followed by updates indicating the service was returning to normal. The provider issued two status updates during the incident. Reports came from users across several US states who described login problems and related errors. If issues persist, customers were advised to contact PowerSchool Support.

PowerSchool Atrieve Web and related services began experiencing degradation on Jan 6, 2025 7:48 PM UTC. End users reported delays when using Atrieve Web, the Atrieve Portal, and functions in Document Storage and Scanning, with login and performance issues affecting a broad set of users. The degradation impacted 15 Atrieve host servers and the PowerSchool SIS tier, signaling a widespread, cross-component impact on workflows used by schools and districts.

PowerSchool outlined the remediation as OS patching and maintenance, including a full VM restart and emergency restarts of Document Services servers. Over the next days, the affected Atrieve hosts were gradually moved to maintenance and then brought back online as patches were applied (a series of updates across Jan 6–Jan 10). The outage lasted several days, with most Atrieve hosts back online by Jan 10, 2025 3:32 AM UTC and full PowerSchool SIS restoration by Jan 10, 2025 9:03 AM UTC. The provider issued 7 official updates during the response.

PowerSchool conducted a scheduled maintenance window to upgrade Unified Talent to Version 25.1.0.0 for Professional Learning & Perform Enterprise. The maintenance affected Unified Talent / Perform Enterprise and Unified Talent / Professional Learning, during which access may have been limited. The maintenance began at Jan 6, 2025 5:02 AM UTC and the status page noted the upgrade was in progress, with updates provided as necessary.

Access was restored by Jan 6, 2025 11:08 AM UTC, with both components returning to the up state. The maintenance lasted roughly 6 hours. The provider posted two official status updates during the incident.

PowerSchool carried out a scheduled maintenance window beginning at 6:02 AM UTC and concluding at 8:02 PM UTC. The maintenance included an Atrieve upgrade (version 24.3.18) and OS patching for BusinessPlus, with Enrollment also undergoing maintenance. In total, 18 components were affected: 16 Atrieve hosts plus Enrollment and BusinessPlus, which were placed in maintenance during the window. During the incident, PowerSchool issued five official status updates describing progress and restorations. The work progressed in phases, with Atrieve and Enrollment components returned to service progressively and all services back to normal operation by 8:02 PM UTC.