PowerSchool Outage History

PowerSchool conducted a scheduled maintenance window affecting three components: Special Programs, PowerSchool eSchoolPlus SIS, and eFinancePlus. During the window, some users experienced access issues to the SIS, including an instance where the Oracle PeopleSoft application server was reported as down when loading SIS. The maintenance aimed to upgrade to version 25.11.0.1 across modules.

The outage affected Google assignments within Schoology Learning, causing 503 Service Unavailable errors when accessing Google assignments. The incident began at Nov 21, 2025 6:47 PM UTC and was resolved by Nov 21, 2025 7:32 PM UTC, lasting about 45 minutes. The PowerSchool status page showed an initial investigation into the issue and later confirmed recovery as the affected component returned to normal. Two status updates were posted during the incident, outlining the investigation and subsequent recovery.

PowerSchool's eFinancePlus login feature was unavailable, preventing users from accessing the eFinancePlus module. The outage began on 5:27 PM UTC when the PowerSchool status page shifted to a warning and indicated an investigation into login issues. The incident lasted roughly 20 hours and 45 minutes and was resolved by 2:12 PM UTC, with the eFinancePlus component returning to normal operation. PowerSchool posted two official status updates during the incident, documenting the investigation and final restoration.

PowerSchool SIS entered a scheduled maintenance window to deploy Version 25.11.2.0. The maintenance began at Nov 20, 2025 2:02 AM UTC and ran for about 9 hours, ending at Nov 20, 2025 11:02 AM UTC when services returned to normal. During the window, users could have experienced limited access or functionality as the upgrade progressed. The incident affected the PowerSchool SIS component only and did not indicate a broader outage across other services.

PowerSchool SIS issued 2 status updates during the incident, first noting the maintenance in progress and later confirming restoration. A single user reported an issue during the window from Longmont, Colorado around 3:15 AM UTC, indicating the impact was limited to a small number of users.

PowerSchool experienced an outage affecting the Chalk app within Curriculum & Instruction, rendering the Chalk portal inaccessible for users. The issue was limited to Chalk and did not indicate a broader PowerSchool service outage. The Chalk outage prompted an active investigation and coordination with a third-party vendor to mitigate the impact, with updates issued as the situation progressed. The outage began on 12:42 PM UTC and was resolved by 4:32 PM UTC, lasting about 3 hours 50 minutes. The provider issued two status updates during the incident, reflecting ongoing communication with users.

PowerSchool SIS Core 25.11.0.1 Release Upgrade initiated a planned maintenance window. PowerSchool SIS entered maintenance at Nov 16, 2025 2:02 AM UTC and returned to normal by Nov 16, 2025 11:02 AM UTC. In a separate window, Naviance went into maintenance at Nov 16, 2025 11:02 AM UTC and completed by Nov 16, 2025 1:02 PM UTC. All components were back online by Nov 16, 2025 1:02 PM UTC.

Impact during the maintenance was limited to the scheduled windows with no broad outages. A single user report from Edmonton around 07:31 UTC indicated an Unauthorized 401 error, consistent with maintenance activity. The provider published three status updates documenting the maintenance progress and restoration.

PowerSchool conducted scheduled infrastructure maintenance beginning at Nov 15, 2025 2:02 AM UTC, affecting Enrollment, PowerSchool eSchoolPlus SIS, and eFinancePlus, with BusinessPlus OS patching in progress. Users may have experienced intermittent access to portals and services during the maintenance window.

The maintenance extended for about 18 hours and wrapped up by Nov 15, 2025 8:02 PM UTC. The provider issued six status updates detailing progress across the affected components. By 6:02 AM UTC, Enrollment had returned to up; by 10:32 AM UTC, PowerSchool eSchoolPlus SIS and eFinancePlus were back online, and by 8:02 PM UTC BusinessPlus was restored as well.

PowerSchool SIS underwent a scheduled maintenance window for the Core 25.11.0.1 upgrade. The maintenance began at Nov 14, 2025 1:02 AM UTC and completed by Nov 14, 2025 10:02 AM UTC, with PowerSchool SIS returning to normal operation afterward. The event affected the PowerSchool SIS component during the window, and the status page provided updates to document the progress and completion of the upgrade, indicating a planned maintenance activity rather than an unplanned outage.

PowerSchool conducted a scheduled maintenance window for the MyPowerHub component to deploy MPH_Deploy_25.11.1.0. The maintenance began at Nov 13, 2025 1:02 AM UTC and concluded at Nov 13, 2025 6:02 AM UTC, lasting about 5 hours. During this period, the MyPowerHub module was listed as in maintenance as part of the deployment. The status page indicates a controlled window rather than an unplanned outage.

The provider issued 2 official updates during the incident: an initial notice of the scheduled maintenance and a follow-up confirming the component had returned to normal operation.

The SMS broadcast feature in PowerSchool's SchoolMessenger Communicate experienced a brief degradation with SMS deliveries. The incident began at 11:07 PM UTC and was resolved by 11:12 PM UTC, lasting about five minutes. The issue was isolated to SMS broadcasting within SchoolMessenger Communicate and did not indicate a broader platform outage.

The provider stated that the team was actively investigating the root cause and coordinating with a third-party vendor to mitigate the impact, with updates provided as the investigation progressed. The incident involved two official status updates before the service returned to normal.