Is Prime Trust down?
Current Prime Trust status is UP

We checked the official Prime Trust Status Page recently. Learn more
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Recent Prime Trust Outages and Issues

Follow the recent outages and downtime for Prime Trust in the table below.

Start Time

Type

Length

Message

Details

July 26, 2023 00:01 UTC

MAINT

about 2 hours

Prime Trust Database Maintenance

See more
Start Time

July 26, 2023 00:01 UTC

Type MAINT
Affected Components

Prime Compliance

Prime Cloud (web-ui)

Prime Digital Assets

Prime Ledger

Prime Liquidity

Prime Settlement

Prime Trust Website

Prime Custody

Prime Rails

Message

Prime Trust Database Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 25, 2023 - 17:00 PDT

June 03, 2023 15:00 UTC

MAINT

about 1 hour

Digital Wallet Scheduled Maintenance -- 6/3/2023

See more
Start Time

June 03, 2023 15:00 UTC

Type MAINT
Affected Components

Prime Liquidity

Prime Digital Assets

Message

Digital Wallet Scheduled Maintenance -- 6/3/2023

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 03, 2023 - 08:00 PDT

May 19, 2023 00:11 UTC

WARN

about 5 hours

Prime Liquidity - Delays in outgoing transactions processing

See more
Start Time

May 19, 2023 00:11 UTC

Type WARN
Affected Components

Prime Liquidity

Message

Prime Liquidity - Delays in outgoing transactions processing

Details

Identified - Our wallet provider is currently experiencing issues related to processing outgoing transactions. This is being actively investigated by the wallet provider, and we will continue to provide update as they become available. May 18, 2023 - 17:08 PDT

May 16, 2023 18:11 UTC

WARN

about 1 hour

Degraded System Performance - Prime Rails

See more
Start Time

May 16, 2023 18:11 UTC

Type WARN
Affected Components

Prime Rails

Message

Degraded System Performance - Prime Rails

Details

Investigating - We are investigating reports of delays with processing some outbound wires. Our engineering team is actively engaged. We will provide updates as soon as they become available. May 16, 2023 - 11:08 PDT

May 08, 2023 01:41 UTC

WARN

about 21 hours

Prime Liquidity - Long confirmation times

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Start Time

May 08, 2023 01:41 UTC

Type WARN
Affected Components

Prime Liquidity

Message

Prime Liquidity - Long confirmation times

Details

Monitoring - Due to the ongoing congestion within the blockchain as a result of higher transaction volumes and fees, Prime Trust is experiencing longer confirmation times for transactions processed through our platform. We are monitoring the situation closely and taking any necessary steps to ensure transactions are being broadcasted on chain. Until congestion on the blockchain subsides, confirmation times will continue to increase. We appreciate your patience and know that we will continue to monitor and react where needed. May 07, 2023 - 18:39 PDT

2024-04-25 21:50:28 UTC UTC

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2024-04-25 21:50:28 UTC UTC

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2024-04-25 21:50:28 UTC UTC

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2024-04-25 21:50:28 UTC UTC

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2024-04-25 21:50:28 UTC UTC

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StatusGator has over 1 year of Prime Trust status history.

Prime Trust Components and Services

View details of the current Prime Trust status below.

Name

Status

Details

Prime Cloud (web-ui)

UP See more

Prime Compliance

UP See more

Prime Custody

UP See more

Prime Digital Assets

UP See more

Prime Indemnity

UP See more

Prime Issuance

UP See more

Prime Ledger

UP See more

Prime Liquidity

UP See more

Prime Rails

UP See more

Prime Settlement

UP See more

Prime Trust Fund America

UP See more

Prime Trust Sandbox

UP See more

Prime Trust Website

UP See more

No outages or status changes in the last 24 hours

Prime Trust status, last 24 hours:

10:00 PM
4:00 AM
10:00 AM
4:00 PM
10:00 PM
10:00 PM
10:00 AM
10:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Prime Trust Outage and Status History

We've been monitoring Prime Trust outages since October 15, 2022.
Here's the history of service outages we've observed from the Prime Trust Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Prime Trust Status Page Integration

Prime Trust is a Payments and Finance solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 61 outages that affected Prime Trust users. When Prime Trust publishes downtime on their status page, they do so across 13 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Prime Trust to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Prime Trust is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Prime Trust is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Prime Trust posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Prime Trust enters a pre-planned maintenance window, keeping you up to date.

Since Prime Trust publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Prime Trust posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Prime Trust has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Prime Trust has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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