Proofpoint Outage History

Proofpoint Hosted customers experienced intermittent email digest deliveries due to a defect in PPS that could halt the digest when a failure response code was returned from the digest query. Digests scheduled during the affected window could fail to reach intended recipients. The issue began at 12:00 PM UTC and intermittent deliveries were observed through 4:00 PM UTC.

The Proofpoint status page reported a degraded condition beginning at Nov 14, 2025 5:43 PM UTC and the service was fully restored by Nov 14, 2025 9:18 PM UTC. The provider issued 2 status updates during the incident detailing the defect and subsequent recovery. The impact was limited to Email Digests for Proofpoint Hosted customers rather than a full service outage.

Proofpoint PPS for Hosted customers experienced an Email Digest Delivery Issue that could halt digests when a failure response code was received from the digest query. This caused intermittent delivery failures for email digests scheduled or running during the window between 12:00 PM UTC and 4:00 PM UTC UTC. The Proofpoint status page noted the incident as an Email Digest Delivery Issue, with digests potentially failing to reach intended recipients during the affected period.

The incident spanned two official status updates: the first at Nov 14, 2025 3:48 PM UTC (up -> warn) and the second at Nov 14, 2025 5:38 PM UTC (warn -> up). The issue was resolved by Nov 14, 2025 5:38 PM UTC. Deliveries returned to normal after the updates, but some digests may have experienced delays or non-delivery during the window.

Proofpoint Hosted customers experienced intermittent email digest delivery during the 12:00 UTC to 16:00 UTC window due to a defect in PPS that can halt a digest when a failure response code is received from the digest query. The issue led to some digests not delivering to intended recipients when scheduled or in progress. The incident lasted about 10 minutes from 3:33 PM UTC to 3:43 PM UTC.

Proofpoint Hosted customers experienced intermittent email digest deliveries due to a defect in PPS that could halt the digest when a failure response code is received from the digest query. Digests scheduled or running during the 12:00 UTC to 16:00 UTC window could intermittently fail to deliver to intended recipients, impacting the Email Digests component. The outage began within that window and affected end users attempting to receive digests.

Proofpoint Hosted customers experienced intermittent email digest deliveries due to a defect in PPS that can halt the digest when a failure response code is received from the digest query. The issue affected the Email Digests component, with some digests failing to reach intended recipients for digests scheduled or running within the 12:00 UTC to 16:00 UTC window.

The provider acknowledged the incident with a status update at 04:48 UTC indicating a degraded condition and later returned the service to normal by 07:18 UTC. A total of two official updates were issued as Proofpoint worked to restore full digest delivery.

Proofpoint Hosted customers experienced intermittent email digest delivery issues, with some digests not reaching intended recipients. The issue began at Nov 14, 2025 1:18 AM UTC and was most evident for digests scheduled or running during the 12:00 to 16:00 UTC window, resulting in sporadic delivery failures. Proofpoint cross-functional teams were engaged to diagnose and resolve the problem.

The incident lasted about 3 hours 25 minutes and was resolved when the status returned to up at Nov 14, 2025 4:43 AM UTC. The provider issued 2 status updates during the incident, describing a defect in PPS for Proofpoint Hosted customers that can halt the digest when a failure response code is received from the digest query, and indicating that teams were working to restore normal digest delivery.

Proofpoint Hosted Email Digests experienced an intermittent delivery issue. A defect in PPS could halt a digest when a failure response code was received from the digest query, leading to some digests failing to reach intended recipients. The issue was described as potentially affecting digests scheduled or running during the 12:00 UTC to 16:00 UTC window 12:00 PM UTC to 4:00 PM UTC. The outage began at 12:43 AM UTC and was resolved by 1:12 AM UTC, lasting about 29 minutes. The provider issued two status updates during the incident, outlining the intermittent impact and its restoration.

Proofpoint Hosted Email Digests experienced intermittent delivery issues, with some digests failing to reach recipients when processed during the 12:00-16:00 UTC window on 2025-11-13. The issue was described as a defect in PPS that can halt the digest when a failure response code is received from the digest query, affecting the delivery of digests for scheduled or running campaigns during that period.

The incident was acknowledged on the Proofpoint status page, with two updates tracked as the issue unfolded. The status shifted from up to warn at Nov 13, 2025 10:28 PM UTC and then back to up by Nov 14, 2025 12:38 AM UTC. The outage spanned the mid day window and was resolved by the end of the event, with normal digest delivery restored after the final update.

Proofpoint experienced a Production Interruption starting at 1:06 PM UTC that impacted Cloud Based Smart Search and Admin Portal reporting, with additional effects on Secure Reader and Quarantine. Admin Portal data reporting was delayed; Secure Reader could display 'message cannot be found'; Quarantine access and Decrypt Assist for new messages could fail or be limited. End users may have noticed slower investigations, delays in quarantining emails, and browser errors in Secure Reader.

The status page progressed the incident from an initial warning to recovery. The page moved from up to degraded at 9:23 PM UTC UTC, and services were restored by 10:03 PM UTC UTC. The outage lasted roughly 8 hours and 57 minutes. The incident involved two official status changes across Proofpoint's security and email protection suite.

Proofpoint experienced a brief maintenance window from Nov 2, 2025 7:03 AM UTC to Nov 2, 2025 7:27 AM UTC, during which updates on the Proofpoint community page could not be submitted. The 24-minute disruption prevented users from publishing updates and was followed by restoration of service when maintenance completed. The provider issued two status updates during the incident, first noting the ongoing maintenance and later confirming the incident had been resolved.