Qualtrics Outage History

Qualtrics performed a scheduled maintenance window that affected Discover Studio endpoints globally, including the US Endpoint, Canada Endpoint, UK Endpoint, EU Endpoint, ANZ Endpoint, Discover Studio / Endpoint (cxstudio.clarabridge.net), and the FedRAMP Endpoint. During the maintenance period, these endpoints experienced disruption as work proceeded.

The maintenance window began at 12:01 AM UTC and concluded at 2:01 AM UTC, lasting approximately two hours. Qualtrics issued two official status updates during the incident, announcing the start of maintenance and the restoration of all listed endpoints at 2:01 AM UTC. All listed endpoints returned to normal after the maintenance.

Qualtrics reported a brief issue affecting the Workflows component in the Eastern US region, limited to workflow history visibility. No workflow executions were delayed or impacted. The incident began when the status page moved from up to a warning at 3:31 AM UTC and lasted about 31 minutes, with the service returning to normal by 4:02 AM UTC. The issue was scoped to the Eastern US region and did not affect other regions.

Status updates from Qualtrics indicated they were actively investigating the problem and that it only affected workflow history data in the Workflows component. Two status updates were issued during the incident, and the issue was resolved by the time the status page returned to normal.

Qualtrics conducted scheduled maintenance on the Discover Studio endpoints across US, Canada, UK, EU, ANZ, FedRAMP, and the Clarabridge (Endpoint) services. The maintenance window began at 12:01 AM UTC and concluded at 2:02 AM UTC, lasting about 2 hours and 1 minute. The status page documented the work as in progress and later showed a return to normal operation across the listed endpoints. Two official updates were issued: one to announce the start of maintenance and another to confirm completion.

Qualtrics experienced a brief UI issue affecting Discover Connector in the US region, impacting Discover Studio / US Endpoint users who rely on the dashboard. The incident began at Jul 26, 2025 1:36 PM UTC after the service was listed as up, with an initial update noting Investigating Discover Connector UI problems in US region environments. The issue prompted a transition to a degraded state and engineering teams worked to restore normal operation. The provider issued two status updates during the incident. By Jul 26, 2025 2:41 PM UTC, Qualtrics reported the issue resolved and the Discover Studio US Endpoint returned to normal, with status moving back to up. The disruption lasted approximately 1 hour and 5 minutes and appeared limited to the US region; no global impact was indicated.

Qualtrics conducted scheduled maintenance across Discover Studio endpoints, including Endpoint, US, Canada, EU, ANZ, FedRAMP, and UK. The maintenance window ran from Jul 21, 2025 12:02 AM UTC to Jul 21, 2025 2:01 AM UTC, lasting about 1 hour 59 minutes. During the window, the status page noted that maintenance was in progress as updates were provided, and users potentially experienced limited access to Discover Studio features.

Two status updates were posted by Qualtrics during the incident, and the Discover Studio endpoints returned to normal after the window. All seven endpoints are now up, with the service restored by Jul 21, 2025 2:01 AM UTC.

Qualtrics experienced a brief issue with exporting surveys in multiple regions, impacting the Surveys / Survey Editing component. Users exporting surveys may have seen failures or incomplete exports. The incident began with an investigation noted at Jul 16, 2025 10:47 AM UTC, the status was raised to a regional export issue at Jul 16, 2025 10:51 AM UTC, and service was restored by Jul 16, 2025 11:36 AM UTC after two status updates from Qualtrics. This disruption lasted about 45 minutes and did not indicate a full platform outage.

Qualtrics reported an email distributions issue causing emails to bounce across multiple regions, including the Eastern US, Western US, Canada, and Europe. Users sending campaigns or transactional messages may have experienced delivery failures or delays. The outage lasted about 55 minutes, from 1:12 AM UTC to 2:07 AM UTC, and affected the Distributions / Email component.

Qualtrics Discover endpoints were placed under a scheduled maintenance window that began at Jul 14, 2025 12:02 PM UTC and concluded at Jul 14, 2025 1:16 PM UTC. The maintenance impacted 7 Discover Studio endpoints worldwide, including US, Canada, UK, EU, ANZ, and FedRAMP, potentially limiting access to Discover Studio dashboards during the window. Status information indicated the work as in progress and that updates would be provided as necessary.

During the incident, Status updates noted the maintenance activity and, by Jul 14, 2025 1:16 PM UTC, all endpoints had returned to normal operation. A total of two official updates were posted as the maintenance progressed. The maintenance window was completed within about 1 hour and 14 minutes, with services restored shortly after the scheduled period.

Qualtrics conducted scheduled maintenance affecting Discover Studio endpoints across multiple regions, including US, Canada, UK, EU, ANZ, and FedRAMP. During the maintenance window, access to Discover Studio dashboards may have been intermittently unavailable or degraded. The maintenance began at 12:01 AM UTC and ended at 2:02 AM UTC, lasting approximately 2 hours and 1 minute. The affected components included Discover Studio / Endpoint, US Endpoint, Canada Endpoint, UK Endpoint, EU Endpoint, ANZ Endpoint, and FedRAMP Endpoint.

The service returned to normal after the maintenance window, with the status updated to up at 2:02 AM UTC. The provider issued 2 status updates during the incident to communicate progress and resolution.

Qualtrics experienced latency in the Eastern US region, leading to degraded performance across multiple core areas of the platform. Users likely encountered slower responses and delays when taking surveys, editing surveys, sending email or SMS distributions, and performing directory operations, as well as impacts to login, data processing, dashboards, reports, and other functions. The incident began at Jul 3, 2025 3:02 AM UTC and was resolved by Jul 3, 2025 3:07 AM UTC, lasting about five minutes. The Qualtrics status page indicated latency in the Eastern US region and noted ongoing investigation, with services restored shortly after the second update.