Qualtrics Outage History

The Eastern US region experienced degraded performance across Qualtrics as latency affected a broad set of features, including Website Insights / Session Replay, Projects, Surveys, Distributions (Email and SMS), XM Directory & Contacts, Logins, Data Processing, Administration, Dashboards, Reports, Workflows, Ticketing, API / Developer Platform, and Stats iQ & Text iQ. Users could encounter slower responses, longer loading times, and occasional timeouts across these services.

The incident began around Jul 3, 2025 1:47 AM UTC with an initial investigation and was resolved by Jul 3, 2025 2:52 AM UTC, lasting approximately 1 hour 5 minutes. Qualtrics issued 3 status updates during the outage as the issue progressed. The degradation appeared regional to the Eastern US, affecting dozens of components and related workflows.

Qualtrics reported a global issue affecting the Workflows feature, causing delayed starts and timeouts across all regions. This degraded workflow execution could impact automated routing, surveys, and data processing for users relying on Qualtrics Workflows. The incident was first acknowledged when Qualtrics moved the status to a degraded state at Jun 30, 2025 11:21 PM UTC, with an initial investigation underway since Jun 30, 2025 11:18 PM UTC.

Qualtrics provided status updates noting ongoing investigation and eventual recovery. The outage lasted about 5 hours and 50 minutes, from Jun 30, 2025 11:21 PM UTC to Jul 1, 2025 5:11 AM UTC. The Workflows component was the affected area and the service returned to normal after the issues were resolved, with the status returning to up at Jul 1, 2025 5:11 AM UTC.

The Qualtrics Discover Studio endpoints across Canada, UK, EU, ANZ, FedRAMP, and the US underwent scheduled maintenance. The maintenance began at Jun 30, 2025 12:00 AM UTC and concluded by Jun 30, 2025 2:01 AM UTC, during which access to Discover Studio endpoints may have been temporarily impacted. The maintenance affected 7 components including Discover Studio / Canada Endpoint, Discover Studio / UK Endpoint, Discover Studio / EU Endpoint, Discover Studio / ANZ Endpoint, Discover Studio / FedRAMP Endpoint, Discover Studio / US Endpoint, and the Discover Studio Endpoint.

An outage affected access to the Qualtrics Discover connectors tab in the Australia and New Zealand (ANZ) region, impacting users attempting to use Discover Studio / ANZ Endpoint. The issue began at 8:06 PM UTC and prompted investigations as the Discover connectors tab became inaccessible for ANZ users. The incident was limited to the ANZ region with no reported global impact.

Two status updates were published by Qualtrics during the incident. The ANZ endpoint returned to normal and the incident was marked resolved by 3:27 AM UTC. The outage lasted approximately 7 hours and 21 minutes, from 8:06 PM UTC to 3:27 AM UTC. Access to the Discover connectors tab should be restored for affected users.

Qualtrics experienced a partial outage affecting data ingestion in some US region environments due to Discover Connector related issues. The Data Processing component was listed as degraded while engineers investigated the root cause. The incident began when the status page transitioned to warn at 3:56 PM UTC and data ingestion delays were acknowledged. The issue lasted about 3 hours and 45 minutes and was resolved by 7:41 PM UTC.

The provider issued 2 official status updates during the incident, describing the issue and later confirming resolution as Data Processing returned to normal in the affected environments. The geographic scope was limited to some US region environments.

The Qualtrics Dashboard Viewer App experienced a brief, localized outage in the Western US region, preventing participant users from accessing dashboards. The incident began at 10:10 PM UTC and was resolved by 10:12 PM UTC, lasting roughly 2 minutes. The Dashboards component briefly degraded and then returned to normal after two official status updates.

Qualtrics experienced a regional outage of the Dashboard Viewer App within the Dashboards component, preventing Participant users in the Western United States from accessing the dashboard viewer. The issue was first acknowledged as an investigation at Jun 25, 2025 9:27 PM UTC and escalated to a partial outage by Jun 25, 2025 9:31 PM UTC. Access was restored for all affected users by Jun 25, 2025 10:01 PM UTC. The disruption was geographically isolated to the Western US region with no indication of broader global impact.

Qualtrics experienced a brief degraded XM Directory service in the FedRAMP environment, causing failures in searches and sampling for XM Directory Contacts. The issue impacted 3 components: XM Directory Automations, XM Directory Imports, and Directory Contacts. The incident began around 6:46 PM UTC and was resolved by 7:16 PM UTC, lasting roughly 30 minutes. Qualtrics posted two status updates during the incident, first noting an investigation and degraded functionality, then confirming services had returned to normal.

The Qualtrics Discover Studio service underwent a scheduled maintenance window affecting seven regional endpoints. From 12:01 AM UTC to 2:01 AM UTC, Discover Studio endpoints across ANZ, US, Canada, UK, EU, the Clarabridge CX Studio endpoint, and the FedRAMP endpoint were temporarily unavailable while the maintenance was performed. Access to Discover Studio dashboards may have been intermittent or degraded during the window, with services returning to normal after the maintenance completed. The Qualtrics status page documented the maintenance in progress and subsequently confirmed restoration, returning all endpoints to the up state.

Qualtrics reported issues with Google Integrations affecting surveys features in all regions, impacting Surveys / Survey Editing and Surveys / Survey Taking. The incident began with an identified investigation around Jun 12, 2025 6:50 PM UTC, escalated to a degraded service notice at Jun 12, 2025 7:02 PM UTC, and was resolved by Jun 12, 2025 7:57 PM UTC. Qualtrics issued two status updates during the incident, describing the ongoing investigation and the eventual restoration of Google Integration functionality.