Qualtrics Outage History

Qualtrics experienced a regional issue in the Canadian region affecting XM Directory & Contacts / XM Directory Imports and Data Processing, resulting in delays to contact imports, participant imports, and related data processing tasks. The impact was limited to Canada, with no global disruption reported.

The outage began at 4:57 AM UTC and was resolved by 6:22 AM UTC, lasting approximately 1 hour 25 minutes. Qualtrics issued two status updates during the incident describing ongoing investigation and restoration to normal service for the affected components: XM Directory & Contacts / XM Directory Imports and Data Processing.

Qualtrics experienced regional email distribution issues impacting recipients in the European, Western US, and Canadian regions, leading to increased bounce rates and disrupted email campaigns. The incident began at Jun 8, 2025 2:17 PM UTC and persisted as a degraded email delivery experience across affected regions. To mitigate the issue, Qualtrics initiated scheduled Discover Studio maintenance across seven endpoints (EU, US, Canada, UK, ANZ, and FedRAMP) starting at Jun 9, 2025 12:00 AM UTC. The Distributions / Email component remained in a degraded state during the maintenance window, with four official status updates issued as the situation evolved. The issue was resolved when the Distributions / Email component returned to normal at Jun 9, 2025 12:46 PM UTC. The incident lasted roughly 22 hours, from the initial alert to resolution, and affected a broad, region-spanning portion of Qualtrics' email delivery capabilities.

The Qualtrics Dashboard export feature experienced a partial outage across all regions, causing certain widgets to appear truncated or overlapping and preventing users from viewing their export data. Affected widgets included Response Ticker, Scorecard, and Question List.

The incident began at Jun 3, 2025 1:31 AM UTC and was resolved by Jun 3, 2025 3:06 AM UTC. Qualtrics issued 2 status updates during the incident, describing ongoing investigation and restoration steps, with the Dashboard component returning to normal after the fix.

Qualtrics Discover Studio / Endpoint experienced a brief disruption due to Discover Connector issues in some US region environments. Users attempting to use Discover Studio features may have encountered intermittent access or functionality limitations during the incident. The outage began on 6:41 PM UTC and was resolved by 8:57 PM UTC, lasting approximately 2 hours and 16 minutes. The Qualtrics status page issued 2 updates during the incident as they investigated the issue, with the Discover Studio / Endpoint component returning to service at 20:57 UTC. The geographic footprint appeared limited to some US-region environments.

Qualtrics performed scheduled maintenance affecting Discover Studio dashboards across seven regional endpoints (Endpoint, US, Canada, UK, EU, ANZ, and FedRAMP). During the window, users could have experienced temporary access limitations to Discover Studio dashboards. The maintenance began at 12:12 AM UTC and concluded at 2:01 AM UTC, lasting about 1 hour and 49 minutes. The Qualtrics status page indicated the maintenance was in progress with updates as necessary, and all endpoints returned to normal after completion.

Qualtrics ran a scheduled maintenance window that impacted Discover Studio endpoints across multiple regions (Discover Studio / Endpoint, US, Canada, UK, EU, ANZ, and FedRAMP). The maintenance began around 12:02 AM UTC and wrapped up by 12:06 AM UTC, during which dashboard access may have been briefly unavailable for users of the affected endpoints.

Qualtrics experienced an ingestion issue that affected the Search the Web project, specifically the collection of reviews from Google, Expedia, Travelocity, and Orbitz. The problem impacted the Data Processing component and caused delays updating the Search the Web dataset, but no data was lost. The incident began around 12:02 PM UTC and was resolved by 3:31 PM UTC, lasting approximately 3 hours and 25 minutes.

Qualtrics reported a partial outage affecting response-triggered workflows in the Sin1 region. The issue caused delays in processing and triggering automated responses, impacting users relying on workflows. The incident began at 10:11 AM UTC and was resolved by 2:22 PM UTC, lasting approximately 4 hours and 11 minutes. Qualtrics published two status updates during the incident, describing the investigation and remediation steps, before returning to normal. The disruption was localized to the Sin1 region with no wider impact reported.

Qualtrics conducted a scheduled maintenance window that affected all Discover Studio endpoints, including the main Endpoint and regional variants (US, Canada, UK, EU, ANZ) and the FedRAMP endpoint. Access to Discover Studio dashboards may have been limited during the window. The maintenance began at May 26, 2025 12:02 AM UTC and completed at May 26, 2025 2:01 AM UTC, lasting about 1 hour and 59 minutes.

During this period, the status page indicated ongoing maintenance, and after completion all endpoints returned to their normal state. No user reports were recorded during the event. This was a planned activity.

Qualtrics Social Connect experienced a brief outage impacting the ingestion of Twitter mentions across all regions, preventing users from viewing or posting Twitter mentions via Social Connect. The incident began at 2:56 PM UTC and was resolved by 3:57 PM UTC, lasting about 1 hour. Qualtrics issued two status updates during the incident: initially stating an external issue with Twitter mentions was being investigated, and later confirming that the Twitter integration had been restored.