Qualtrics Outage History

Qualtrics experienced regional issues beginning at May 21, 2025 7:06 AM UTC with dashboard data ingestion delays in the Singapore region, followed by distribution delays in the Western US region around May 22, 2025 6:36 PM UTC. This affected three components: Data Processing in Singapore and Distributions for Email and SMS in the Western US, causing dashboards to display stale data and outbound communications to be delayed.

An update at May 22, 2025 6:46 PM UTC indicated the Singapore dashboard delay was still under investigation, and Data Processing recovered later at 7:02 PM UTC. Qualtrics issued four official updates during the incident. The geographic impact was regional (Singapore and Western US), and the incident lasted from the initial alert to recovery of the Data Processing component, roughly 1 day and 12 hours.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints across seven regions, including the Discover Studio Endpoint and US, Canada, UK, EU, ANZ, and FedRAMP endpoints. Access to Discover Studio dashboards was temporarily unavailable during the window. The maintenance began at 12:02 AM UTC and concluded at 2:02 AM UTC, with services returning to normal after the window.

Qualtrics Discover Studio reported slowness in Document Processing and internal errors in the Dashboard across Discover environments, affecting endpoints in US, Canada, UK, EU, and ANZ. Users experienced delays loading dashboards and processing documents during the incident. The outage began at 12:06 PM UTC and was marked as degraded until 2:21 PM UTC when services returned to normal.

The Qualtrics status page documented the transition from degraded service to normal by 2:21 PM UTC, with the issue impacting five Discover Studio endpoints across US, Canada, UK, EU, and ANZ. Investigation was initiated at the start of the incident and resolution followed.

Qualtrics reported slowness in Document Processing for Discover Environments, impacting Discover Studio endpoints across US, Canada, UK, EU, and ANZ. Users experienced delays in processing tasks within Discover Studio projects. The outage began on May 15, 2025 8:46 AM UTC and was resolved by May 15, 2025 11:27 AM UTC, lasting approximately 2 hours and 41 minutes. The incident affected five regional endpoints and was reflected in the status page as an ongoing investigation before restoration of all endpoints. The provider issued two status updates during the incident, describing the investigation and subsequent recovery.

Qualtrics experienced degraded performance affecting Discover Studio endpoints in Canada, the UK, and ANZ due to slowness in document processing for AWS environments. Users processing documents in Discover Studio may have faced delays and timeouts. The incident began at 10:11 AM UTC and lasted for about four hours, with restoration noted by 2:01 PM UTC. Investigation began around 10:07 AM UTC per the incident details.

Qualtrics Discover Studio underwent a scheduled maintenance window impacting seven endpoints across UK, EU, ANZ, FedRAMP, US, Canada, and the main gateway. The maintenance began at 12:02 AM UTC and concluded at 2:02 AM UTC, lasting approximately 2 hours. The status page logged two updates (Up -> Maintenance and Maintenance -> Up). During the window, users may have experienced intermittent access or limited dashboard availability while the work was in progress. Regular service was restored when the maintenance ended at 2:02 AM UTC.

Qualtrics Social Connect could not ingest or display mentions from X (formerly Twitter) across all regions, preventing users from viewing or posting X mentions via the Social Connect interface. This disrupted social listening and monitoring workflows that rely on the X integration. The outage began around May 9, 2025 5:47 PM UTC and persisted until May 9, 2025 7:41 PM UTC.

Two official status updates were published during the incident: the first at May 9, 2025 5:51 PM UTC indicating an external issue affecting Social Connect, and the second at May 9, 2025 7:41 PM UTC confirming the issue had been resolved. The disruption lasted roughly 1 hour and 54 minutes and affected the Qualtrics Social Connect / External Issue component across all regions.

Qualtrics Discover Studio dashboards in FRA1 (EU) experienced intermittent loading on the Discover Studio EU Endpoint (studio.fra1.qualtrics.com/dashboard/). The issue began around 10:00 AM UTC and the status page transitioned to a degraded state at 10:02 AM UTC, indicating loading problems for FRA1 dashboards. The impact was limited to loading performance for this EU endpoint.

Qualtrics issued two status updates describing the issue and the recovery. The incident was resolved by 10:31 AM UTC, with the FRA1 endpoint returning to normal operation. The outage lasted roughly 29 minutes and did not appear to affect other regions or Discover Studio endpoints.

Qualtrics experienced a brief partial outage affecting the Logins component in the IAD1 region, causing login failures for some users. The incident began at May 8, 2025 3:36 AM UTC and was resolved by May 8, 2025 4:36 AM UTC, with two status updates issued during the incident. The disruption appeared localized to the IAD1 region, with normal operation restored after about one hour.

Qualtrics ran a scheduled maintenance window affecting seven Discover Studio endpoints (US, Canada, UK, EU, ANZ, FedRAMP, and the main Discover Studio endpoint). The maintenance window began at May 4, 2025 12:02 PM UTC and completed at May 4, 2025 2:01 PM UTC, lasting about 2 hours. During the window, Discover Studio dashboards and endpoints were temporarily unavailable as updates were applied. The Status page issued two updates describing the maintenance and its completion.