Qualtrics Outage History

Qualtrics experienced an outage impacting the Discover Connector and CDAP Task, causing data ingestion delays for some US-region Environments. The issue began on 1:46 PM UTC and the Data Processing component was listed as degraded during the incident as teams investigated. This outage disrupted data processing workflows and could delay ingestion and downstream analytics for affected environments.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints across multiple regions. The maintenance began at 12:03 AM UTC and completed by 2:03 AM UTC. Seven endpoints were affected, including UK, EU, US, Canada, ANZ, the FedRAMP endpoint, and the Clarabridge Discover Studio endpoint, during which dashboards may have been intermittently unavailable.

Status updates tracked the window from the initial maintenance phase to completion, with the service returning to normal by 2:03 AM UTC. The maintenance lasted roughly two hours and involved coordinated updates across the Discover Studio endpoints.

The Qualtrics Discover Dashboard experienced intermittent issues on the Discover Studio US endpoint (studio.us1.qualtrics.io/dashboard/). The incident began at 3:16 PM UTC when the status page moved from up to warn, indicating intermittent dashboard problems that affected access to Discover features. The issue persisted for about 5 hours and 20 minutes and was resolved when the status returned to up at 8:36 PM UTC. The provider issued two status updates during the incident.

Impact appeared limited to the US Discover Dashboard; other Qualtrics services were not indicated as affected on the status page.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints and the Discover Studio dashboard. The maintenance began at Apr 21, 2025 12:01 AM UTC and lasted about 2 hours, ending at Apr 21, 2025 2:01 AM UTC. Seven components were impacted, including the US, Canada, UK, EU, ANZ, and FedRAMP endpoints along with the central Discover Studio endpoint at cxstudio.clarabridge.net. During the window, access to Discover Studio dashboards and related features may have been temporarily unavailable.

The Qualtrics Moderated User Testing and In-depth Interviews workflow experienced an outage linked to an upstream Zoom service issue. Scheduling interviews, launching Zoom meetings for sessions, and saving interview recordings could fail for affected users within Qualtrics Surveys / Survey Taking. The disruption began around 8:34 PM UTC and was resolved by 10:36 PM UTC, lasting about two hours. The provider issued two status updates during the incident (first at 8:42 PM UTC to indicate investigation and ongoing Zoom dependency, and a second at 10:36 PM UTC confirming restoration).

Qualtrics carried out a scheduled maintenance window affecting Discover Studio endpoints across EU, US, Canada, UK, ANZ, and FedRAMP. The maintenance began at Apr 14, 2025 12:01 AM UTC and lasted until Apr 14, 2025 2:01 AM UTC, during which seven Discover Studio endpoints were under maintenance and access to dashboards may have been impacted.

The Qualtrics status page issued two updates during the incident: the initial change to maintenance at Apr 14, 2025 12:01 AM UTC and the restoration at Apr 14, 2025 2:01 AM UTC. All endpoints returned to normal after the window, with status transitioned back to up. The affected components included Discover Studio endpoints across EU, US, Canada, UK, ANZ, and FedRAMP.

Qualtrics experienced a brief issue in the FedRAMP environment affecting loading of contacts and sending distributions. The impact covered Distributions / Email, Distributions / SMS (Text), and XM Directory & Contacts / Directory Contacts, causing failures or degraded delivery while the problem was investigated. The outage began at Apr 11, 2025 10:31 PM UTC and was resolved by Apr 11, 2025 10:51 PM UTC, with two status updates posted during the incident.

Qualtrics experienced an issue impacting new ticketing fields across all regions, likely affecting users trying to create or configure tickets. The outage began at Apr 11, 2025 9:12 PM UTC and was resolved by Apr 11, 2025 9:46 PM UTC, lasting roughly 34 minutes.

Qualtrics issued two status updates during the incident, first noting an investigation into the ticketing field issue and later confirming resolution. The impact was limited to the Ticketing component across all regions.

Qualtrics experienced a brief data ingestion issue in its Data Processing component that disrupted the ingestion of Expedia and Orbitz reviews across all regions. This led to delays and gaps in review data for users during the incident. The issue began at Apr 11, 2025 11:42 AM UTC and was resolved by Apr 11, 2025 1:06 PM UTC after a fix was identified and implemented, and Qualtrics issued two status updates as the situation developed.

Qualtrics experienced degraded ORM review ingestion across all regions, impacting the Data Processing component and delaying ORM-related data processing. The incident began at 8:16 AM UTC and, per status updates, no data was lost and the backlog would be caught up shortly. The outage lasted about 3 hours 20 minutes.