Qualtrics Outage History

Qualtrics carried out scheduled maintenance affecting Discover Studio endpoints across multiple regions including Endpoint, US, Canada, UK, EU, ANZ, and FedRAMP. The maintenance window ran from 12:00 AM UTC to 2:01 AM UTC, lasting a little over two hours. During this period, access to Discover Studio dashboards and related services may have been temporarily affected for users. The affected components were: Discover Studio / Endpoint; Discover Studio / US Endpoint; Discover Studio / Canada Endpoint; Discover Studio / UK Endpoint; Discover Studio / EU Endpoint; Discover Studio / ANZ Endpoint; Discover Studio / FedRAMP Endpoint.

Qualtrics reported a regional issue affecting copying projects in the Eastern US and Canadian regions, impacting Surveys / Survey Editing and Projects. Users attempting to copy projects in these regions may have experienced failures or delays. The incident began with an investigation noted on Mar 31, 2025 1:35 PM UTC and escalated to a partial outage by Mar 31, 2025 1:37 PM UTC.

The issue persisted for about 1 hour and 6 minutes, with the status returning to normal by Mar 31, 2025 2:43 PM UTC. The incident involved two components and was limited to the specified regions, with updates recorded on the status page during the event.

Qualtrics Social Connect / Web Interface experienced 2 Factor Authentication issues in the European region, causing degraded access for users attempting to log in. The incident began at 8:06 AM UTC and was resolved by 10:36 AM UTC, lasting approximately 2 hours and 30 minutes.

Qualtrics Discover Studio endpoints across multiple regions started a scheduled maintenance window at 12:01 AM UTC. This affected 7 endpoints (US, Canada, UK, EU, FRA, ANZ, and FedRAMP), placing Discover Studio dashboards in maintenance mode and temporarily limiting access. The maintenance lasted about 2 hours and services were restored by 2:01 AM UTC. The status page documented the in-progress maintenance and subsequent restoration with 2 updates issued during the incident.

Qualtrics reported a brief data issue on the EX Dashboard affecting all regions, with dashboards showing incorrect or delayed data. The outage began at Mar 24, 2025 5:21 AM UTC when the EX Dashboard entered a degraded state and was resolved about 20 minutes later at Mar 24, 2025 5:41 AM UTC. Qualtrics posted two status updates during the event, noting an ongoing investigation and then confirming restoration of normal dashboard data as the Dashboards component returned to its usual state.

Qualtrics carried out scheduled maintenance affecting seven Discover Studio endpoints (Discover Studio / Endpoint, US, UK, EU, ANZ, FedRAMP, and Canada). The maintenance window was described on the Qualtrics status page as 'Discover Maintenance' and ran from 12:01 AM UTC to 2:01 AM UTC, lasting about 2 hours. The provider issued two status updates during the incident, noting the start of maintenance and the subsequent restoration of the affected endpoints. All listed Discover Studio endpoints returned to normal after the maintenance window.

An issue in Qualtrics EX Directory in the Canadian region briefly degraded contact imports and searches. The status changed from up to warn at 12:56 AM UTC as engineers investigated an issue with the EX Directory in Canada (an earlier update at Mar 20, 2025 12:53 AM UTC noted investigations were underway). The incident lasted about 5 minutes and was resolved by 1:01 AM UTC. The outage affected two components: XM Directory Automations and XM Directory Imports.

Qualtrics issued two official status updates during the incident, and the Canadian region-specific issue was resolved quickly with the status returning to up. The impact appeared localized to the EX Directory in Canada, with no broader regional impact.

Qualtrics experienced an outage beginning Mar 14, 2025 6:02 PM UTC tied to XMD segment building in the Eastern US region, causing incorrect contact counts and degraded directory-related operations. The issue prompted investigation and led to maintenance for Discover Studio endpoints across regions.

Over the course of the incident, Discover Studio endpoints across US, EU, ANZ, Canada, UK, and the FedRAMP environment were placed into maintenance as engineers worked to address the problem. The issue was identified and a fix was being implemented by Mar 17, 2025 2:01 AM UTC. XM Directory & Contacts began returning to normal later that day, with the component fully back up by Mar 18, 2025 4:32 PM UTC. In total, Qualtrics issued 4 official status updates during the incident, and the outage lasted about 3 days 22 hours 30 minutes.

Qualtrics experienced a brief issue affecting the Survey Builder across all regions, hindering the creation and editing of surveys. The issue persisted for about 20 minutes, beginning at Mar 10, 2025 3:51 AM UTC and ending at Mar 10, 2025 4:11 AM UTC. The affected component was Surveys / Survey Editing, with users experiencing degraded functionality during the incident.

According to Qualtrics' status updates, the issue was identified and a fix was being implemented, and service returned to normal after the final update. The provider issued 2 status updates over the course of the incident.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints across multiple regions (Endpoint, US, Canada, UK, EU, ANZ) and the FedRAMP endpoint. The maintenance began at 12:01 AM UTC and completed by 2:01 AM UTC, lasting about 2 hours. During the window, Qualtrics listed the endpoints as in maintenance and issued two updates. There were no user-reported issues during the window, and services returned to normal after the maintenance concluded. This incident is categorized as minor due to its nature as planned maintenance.