Qualtrics Outage History

Qualtrics carried out scheduled maintenance in North America (IAD1) and the Canada region, beginning at 6:16 AM UTC. The work affected core administration and reporting-related services, including Administration, Dashboards, Ticketing, and Reports, with users potentially experiencing limited access or degraded functionality during the maintenance window. The maintenance lasted approximately 47 minutes and completed at 7:03 AM UTC. The provider issued two status updates during the incident to inform users of progress and completion.

Qualtrics conducted a scheduled maintenance window affecting four components: Administration, Dashboards, Ticketing, and Reports in the Western US and GovCloud US regions. The maintenance began at Mar 9, 2025 4:16 AM UTC and completed by Mar 9, 2025 5:01 AM UTC, lasting roughly 45 minutes. Two official status updates were posted during the incident, and there were no user reports observed.

Qualtrics experienced a regional degradation affecting Dashboards and Reports in the Western US, with widgets not loading and dashboards failing to render for affected users. The issue reduced visibility into analytics during the incident. The outage lasted about 38 minutes, beginning around 3:49 PM UTC and being resolved by 4:27 PM UTC. The provider issued two status updates during the incident, reflecting the progression from investigation to restoration. The issue impacted 2 components: Dashboards and Reports.

Qualtrics undertook scheduled maintenance across seven Discover Studio endpoints, including the main Discover Studio endpoint and regional dashboards (US, Canada, UK, EU, ANZ) and the FedRAMP endpoint. Access to Discover Studio dashboards may have been unavailable during the maintenance window, which lasted roughly 2 hours.

The maintenance began at Mar 3, 2025 1:01 AM UTC and finished at Mar 3, 2025 3:02 AM UTC, with service restored to normal after the final update. Qualtrics published two official status updates during the incident to communicate progress and resolution.

The scheduled maintenance in Europe (Frankfurt) and the United Kingdom region ran from Mar 1, 2025 10:16 PM UTC to Mar 1, 2025 11:02 PM UTC. During the maintenance window, core Qualtrics modules Reports, Ticketing, Administration, and Dashboards were placed in maintenance while work was performed, then returned to service once the maintenance completed. The regional maintenance was announced on the Qualtrics status page and executed as planned.

Qualtrics conducted a scheduled maintenance window affecting the Japan and Singapore region. During this window, Dashboards, Ticketing, Administration, and Reports were temporarily set to maintenance, impacting access to these components for users in the affected region.

The maintenance ran from 5:15 PM UTC to 6:01 PM UTC (about 46 minutes). The Qualtrics status page logged two updates: at Mar 1, 2025 5:17 PM UTC the services transitioned to maintenance, and at Mar 1, 2025 6:01 PM UTC the maintenance window ended and services returned to normal. This was a planned regional operation with no broader impact reported.

Qualtrics experienced a temporary issue with data processing localized to the European region, leading to degraded processing for affected workflows. The problem began at Feb 28, 2025 3:56 PM UTC and was resolved by Feb 28, 2025 9:11 PM UTC, lasting about 5 hours and 15 minutes.

An incident in Qualtrics impacted the European region, with the Discover Studio connectors UI unavailable for affected accounts due to a data processing issue. The disruption affected two components: Data Processing and the Discover Studio EU Endpoint, limiting access to the connectors tab and potentially hindering workflows that rely on Discover Studio integrations. The incident began at Feb 28, 2025 11:53 AM UTC and was marked as a warning at Feb 28, 2025 11:56 AM UTC as engineers investigated. The service was restored by Feb 28, 2025 12:56 PM UTC after about one hour.

Qualtrics experienced email distribution latency in the Western US region, resulting in delays to email campaigns. The Distributions / Email component entered a degraded state at Feb 27, 2025 4:56 PM UTC and an investigation was initiated. Users reported email deliveries slowing by up to an hour during the incident.

The issue persisted for about 16 hours and 31 minutes, with the status restored to up only after Feb 28, 2025 9:27 AM UTC. The provider issued two status updates during the incident, and reports from users indicated a limited volume of impact focused on Western US email distributions.

Qualtrics experienced a brief degradation in the Data Processing component in the Singapore region due to data modeler issues affecting dataset building. The status page indicated an investigation into building datasets in the data modeler for the Singapore region, with activity beginning around 3:06 AM UTC. The incident lasted roughly 15 minutes, and full service was restored by 3:21 AM UTC.

The incident involved two status updates from Qualtrics as they worked to resolve the problem, with the impact localized to the Singapore region's data modeling and dataset-building workflows.