Qualtrics Outage History

Qualtrics experienced a survey response ingestion issue that affected the Data Processing component across Asia Pacific, Europe, and the Western United States. Users attempting to submit or process survey responses could have faced delays or missing submissions as ingestion was degraded. The incident began at 7:22 AM UTC with an initial update indicating an investigation into the ingestion problem across the affected regions.

Two status updates were issued during the incident. The issue was resolved later that day, with the Data Processing component returning to normal operation by 11:02 AM UTC and the status upgraded from warn to up. The affected regions and services were restored.

Qualtrics conducted scheduled maintenance affecting Discover Studio endpoints across global regions. The maintenance window began at 1:01 AM UTC and completed by 3:02 AM UTC, lasting about 2 hours. During this period, 7 Discover Studio components were listed as undergoing maintenance: Endpoint, US Endpoint, Canada Endpoint, UK Endpoint, EU Endpoint, ANZ Endpoint, and FedRAMP Endpoint. Users may have experienced temporary unavailability or degraded access to Discover Studio dashboards during the window. The status page showed the work as 'In progress - Scheduled maintenance is currently in progress.' The maintenance completed and all components returned to the up state by 3:02 AM UTC.

Qualtrics carried out scheduled maintenance in the Sydney region affecting core components including Administration, Dashboards, Reports, and Ticketing. The maintenance began at Feb 22, 2025 5:16 PM UTC and concluded at Feb 22, 2025 5:31 PM UTC, lasting about 15 minutes. A second status update confirmed services returned to normal as the maintenance completed. The window was regional to Sydney, with services potentially unavailable during the maintenance period.

Qualtrics dashboards in the Eastern US region experienced loading issues, preventing access to dashboard content for users. The incident began on Feb 21, 2025 8:47 PM UTC with the Dashboards component degraded and an investigation opened, and it lasted about 27 minutes before the service returned to normal on Feb 21, 2025 9:12 PM UTC. The provider issued 2 status updates during the incident outlining the investigation and subsequent restoration.

Qualtrics experienced distribution delays impacting the Distributions / Email component in the Eastern US region. End users may have seen email distributions labeled In Progress for an extended period while the issue was investigated and addressed. The outage began at Feb 18, 2025 8:27 PM UTC and was resolved by Feb 18, 2025 10:07 PM UTC, lasting about 1 hour 40 minutes. The provider posted two status updates during the incident, outlining the investigation and restoration steps. The impact was regional, affecting email distributions in the Eastern US with no evident global disruption.

Qualtrics carried out scheduled maintenance on 2025-02-17 affecting Discover Studio endpoints across seven regions. The maintenance window ran from 1:01 AM UTC to 3:01 AM UTC and was accompanied by the status message 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.' During this period, access to Discover Studio endpoints in the US, Canada, UK, EU, EU FRA, ANZ, and FedRAMP (and related CX Studio dashboards) could experience temporary disruption. Service was restored after the window, and there were no unplanned outages reported. This was a planned maintenance event.

Qualtrics reported a temporary disruption to 360 Project Distribution via Email across all regions, which may have prevented sending 360 distributions. The issue began around 9:40 AM UTC and the status transitioned to a degraded state at Feb 16, 2025 9:41 AM UTC. The incident affected the Distributions / Email component and lasted about 48 minutes, with service returning to normal by 10:28 AM UTC. Qualtrics posted two status updates during the incident.

Qualtrics Discover dashboards experienced latency issues in the European region, affecting EU endpoints used to load Discover Studio dashboards. The incident began with investigation notes at Feb 6, 2025 4:38 PM UTC and the Discover Studio / EU Endpoint was listed with a warning at Feb 6, 2025 4:42 PM UTC. The impact appeared regional, with users in Europe reporting slower dashboard loading and responsiveness during this period.

Qualtrics reported Look and Feel issues in All Regions affecting the Surveys / Survey Editing component. A fix was implemented and monitoring continued in the Canadian Region and FedRAMP Environment, while all other regions were reported as fully functional. The incident began at 10:02 PM UTC and was resolved by 10:32 PM UTC. Two status updates were issued during the incident to communicate the remediation and current status.

Geographic impact was described as widespread in look and feel across regions, but mitigation efforts and monitoring focused on the Canadian Region and FedRAMP Environment with most regions functioning normally aside from the UI issue in Surveys / Survey Editing.

Qualtrics experienced a look-and-feel issue impacting the Surveys / Survey Editing component across all regions, which may have caused rendering problems or layout inconsistencies when editing surveys. The incident began at Feb 5, 2025 7:57 PM UTC and was resolved by Feb 5, 2025 9:22 PM UTC, lasting about 1 hour 25 minutes. The provider posted two status updates during the incident, noting ongoing investigation and eventual recovery.