Qualtrics Outage History

Qualtrics experienced a brief degradation in Session Replay for the Eastern US region, affecting the Website / App Insights / Session Replay component and causing delays in replay data for users in that region. The incident began at Dec 12, 2025 9:06 PM UTC and was resolved by Dec 12, 2025 9:31 PM UTC, with Qualtrics issuing two status updates during the incident as they investigated and then restored service.

Qualtrics experienced login issues affecting users with multi-factor authentication enabled, spanning all regions. Access to Qualtrics services requiring authentication may have been partially disrupted for users relying on MFA, impacting login flows across regions.

The incident began with an investigation around Dec 10, 2025 9:08 PM UTC and the status page moved to warning at 9:12 PM UTC. The issue persisted for roughly 2 hours and 30 minutes, with the status returning to up at 11:42 PM UTC. Qualtrics issued 2 official updates during the incident, and the disruption affected the Logins component across all regions.

Qualtrics reports a scheduled maintenance window affecting Discover Studio endpoints across multiple regions. The maintenance began at Dec 7, 2025 9:01 PM UTC and concluded at Dec 8, 2025 4:31 AM UTC, lasting about 7 hours and 30 minutes. The affected components include Discover Studio endpoints in the US, FedRAMP, Endpoint, Canada, UK, EU, and ANZ regions, which may have caused temporary unavailability or degraded access to dashboards and analytics during the window. The status page indicated the maintenance was in progress and that updates would be provided as necessary.

Qualtrics Dashboards widgets were not loading across all regions, causing a partial outage of dashboard visuals for users. The issue began around 8:45 PM UTC and Qualtrics listed the Dashboards component as degraded at Dec 5, 2025 8:46 PM UTC as investigations continued. The outage affected dashboards globally across regions.

The provider issued 2 status updates during the incident, and the Dashboards component returned to normal at Dec 6, 2025 12:11 AM UTC. The outage lasted approximately 3 hours and 26 minutes, disrupting dashboard-based analytics and reporting throughout Qualtrics until resolution.

Qualtrics experienced a brief incident affecting the Dashboard feature, specifically dashboard export emails, impacting users in the Eastern US, Europe, and Western US regions. This caused failures or delays in sending dashboard export emails. The incident began on Dec 4, 2025 7:04 PM UTC with investigation and the Dashboards component was then listed as degraded at 7:06 PM UTC. The issue was resolved by 8:36 PM UTC, with the service fully restored after about 1 hour and 32 minutes of degraded operation. Qualtrics issued 2 status updates during the incident.

Qualtrics conducted scheduled maintenance affecting Discover Studio endpoints across ANZ, FedRAMP, US, Canada, UK, EU, and the Clarabridge endpoint. The maintenance window ran from 1:01 AM UTC to 3:06 AM UTC, lasting approximately 2 hours 5 minutes. During this period, Discover Studio endpoints were placed in maintenance mode across 7 components: ANZ, US, Canada, UK, EU, FedRAMP, and the Clarabridge endpoint. The provider issued 2 official updates as the work progressed and then restored all endpoints to normal after completion.

Qualtrics experienced latency loading dashboards in the FedRAMP environment, impacting users attempting to access dashboards. The incident began at Nov 18, 2025 9:36 PM UTC and lasted about 28 hours and 35 minutes, with dashboards returning to normal by Nov 20, 2025 2:11 AM UTC. The issue was isolated to the Dashboards component and may have caused slow performance during the period. The provider issued two status updates during the event, including an investigation and a confirmation that Dashboards had returned to normal.

Qualtrics experienced a regional issue affecting the Workflows feature in the Singapore region, causing new workflow runs to queue and processing delays for users in that area. The incident began around 5:12 PM UTC with an investigation, and the status moved to a degraded state at 5:16 PM UTC. The problem was resolved by 6:01 PM UTC, lasting about 49 minutes. The provider issued two status updates during the incident to inform customers of the investigation and restoration. The disruption was isolated to the Singapore region, with other regions unaffected.

Qualtrics Discover Studio and Designer endpoints in North American regions experienced a brief outage with degraded access. The issue was identified as Cloudflare-related and awaited a response from Cloudflare, with two official status updates posted during the incident. The outage began at 12:57 PM UTC and was resolved by 2:56 PM UTC, affecting users in North America and impacting workflows that rely on Discover Studio dashboards and Designer tooling.

Qualtrics performed scheduled maintenance affecting seven Discover Studio endpoints across multiple regions, including US, Canada, UK, EU, ANZ, and FedRAMP. During the maintenance window, access to Discover Studio dashboards may have been limited while updates were applied. The window began at 1:01 AM UTC and ended at 3:01 AM UTC, lasting approximately 2 hours. The provider posted two status updates: one announcing maintenance in progress and another confirming restoration of services.