Qualtrics Outage History

Qualtrics conducted a brief, scheduled maintenance window on the Discover Studio endpoint (https://cxstudio.clarabridge.net/dashboard/). Access to Discover Studio features was intermittently unavailable during the maintenance, which began at Nov 8, 2025 1:06 AM UTC and concluded at Nov 8, 2025 1:31 AM UTC. The maintenance lasted about 25 minutes. The Qualtrics status page issued 2 updates during the incident, first noting the maintenance in progress and later confirming the endpoint was back to normal. The impact was limited to the Discover Studio / Endpoint component and did not affect other Qualtrics services.

Qualtrics experienced a scheduled maintenance window affecting the Discover Studio / Endpoint dashboard. The brief outage lasted about 21 minutes, beginning at Nov 7, 2025 5:11 PM UTC and ending at Nov 7, 2025 5:32 PM UTC. During this period, Discover Studio / Endpoint was unavailable as maintenance was performed. The Qualtrics status page showed a 'Discover Maintenance' message with an in-progress note and indicated updates would be provided as necessary. The incident affected the Discover Studio / Endpoint component and was resolved when the maintenance completed. The service published two official status updates during the incident, and there were no user reports indicating issues beyond the maintenance window.

Qualtrics reported intermittent CX Studio access issues, along with Import/Deletion problems for EX projects in the European Region. The issues affected the Discover Studio Endpoint and Administration components, resulting in sporadic CX Studio usage and delays for importing or deleting EX projects in Europe.

Status updates began at 8:16 AM UTC with an investigation, followed by additional notes at 9:31 AM UTC and 12:01 PM UTC as teams worked to identify the root cause. The issues were resolved by 2:11 PM UTC, with CX Studio access restored and EU project import/deletion problems cleared. The incident lasted roughly 5 hours and 55 minutes and affected multiple components across CX Studio and European-region services.

Qualtrics experienced degraded performance in its Data Processing component due to voice data processing delays in the US region. The incident began with an investigation around Nov 6, 2025 2:59 PM UTC and the component moved to a warning at Nov 6, 2025 3:01 PM UTC. The issue was resolved by Nov 6, 2025 4:01 PM UTC, lasting about 1 hour. The Qualtrics status page issued two updates during the incident describing the ongoing investigation and eventual restoration, with the impact localized to the US region.

Qualtrics CX Studio experienced intermittent access issues beginning at 6:26 AM UTC, impacting the Discover Studio endpoint at cxstudio.clarabridge.net/dashboard. The problem caused sporadic errors and slower responses for CX Studio features during the incident.

Qualtrics issued two status updates during the incident and restored normal service at 12:21 PM UTC. The outage lasted about 5 hours and 55 minutes and affected a single component: Discover Studio / Endpoint.

Qualtrics XM Directory issues in the Eastern US Region caused disruptions to XM Directory and Contacts workflows, with SMS distributions affected and difficulties creating distributions via the public API. The incident also impacted Workflows and API / Developer Platform components, leading to degraded automation and messaging tasks for users in the region.

The outage began on 12:31 AM UTC and was resolved by 5:12 AM UTC, lasting about 4 hours and 41 minutes. Qualtrics issued 4 status updates during the incident, and by the final update all four affected components (Workflows, XM Directory & Contacts / Directory Contacts, Distributions / SMS (Text), and API / Developer Platform) had returned to normal in the Eastern US region.

Qualtrics Gov1/FedRAMP brands experienced a degradation of login and dashboard services beginning at Nov 5, 2025 8:26 PM UTC, escalating to a partial outage affecting multiple components by Nov 5, 2025 9:16 PM UTC. The outage lasted about 15 minutes and was resolved by Nov 5, 2025 9:31 PM UTC. Affected components included Logins, Dashboards, Surveys / Survey Taking, Discover Studio / FedRAMP Endpoint, Website / App Insights / Session Replay, and Website / App Insights / Visitor Intercept Display, with users reporting issues accessing authentication, dashboards, surveys, and related features during the incident window.

Qualtrics reported a brief regional disruption to Workflows in the European region, with workflow triggers delayed for roughly 10 minutes. The incident began at 11:21 AM UTC and was resolved by 11:31 AM UTC. The Workflows component was affected during this window, which could have caused delayed or incomplete workflow executions for European customers. Qualtrics issued two status updates during the event: the initial update indicating an investigation into delays in workflows triggering in Europe, and a follow-up confirming restoration at 11:31 AM UTC. The incident remained regional in scope and did not indicate a broader impact.

Qualtrics reported a brief degradation in the Administration > Users functionality, affecting Brand Admins who could not view or edit individual user details. The issue began at 6:21 PM UTC and was resolved by 7:16 PM UTC, lasting about 55 minutes. The impact was limited to the Administration component, with other Qualtrics services remaining available.

The Administration component briefly transitioned from up to warn and returned to up, with two status updates issued during the incident. The problem affected Brand Admins across all regions managing user accounts; other services were unaffected.

Qualtrics CX Studio experienced an outage starting at Nov 1, 2025 4:07 PM UTC, with Discover Studio showing intermittent access and impacting multiple regional endpoints. The outage affected Discover Studio endpoints across the US, Canada, UK, EU, EU FRA, ANZ, and FedRAMP, disrupting CX Studio workflows for roughly 34 hours until restoration. The provider issued multiple status updates as investigators implemented maintenance actions and worked to mitigate the disruption.