Qualtrics Outage History

The Qualtrics Discover CX Studio endpoint experienced an outage with access issues and intermittent connectivity starting at Oct 29, 2025 10:56 AM UTC and was resolved by Oct 29, 2025 12:26 PM UTC. The issue affected access to CX Studio features via the Discover Studio endpoint, potentially impacting dashboards and related workflows. Qualtrics reported the issue on their status page, noting that CX Studio was experiencing access issues and intermittency and that the endpoint transitioned from up to warn before returning to up. The incident involved two official status updates as the situation developed. The impact appeared limited to the Discover CX Studio endpoint, with no wider service impairment reported.

Qualtrics' Discover CX Studio endpoint (cxstudio.clarabridge.net/dashboard) experienced an outage with access issues and intermittency, impacting users attempting to use Discover CX Studio features and dashboards. The incident progressed from an initial warning to a full outage and lasted about 4 hours 41 minutes, from Oct 28, 2025 10:26 PM UTC to Oct 29, 2025 3:07 AM UTC. The affected component was Discover Studio / Endpoint.

The Qualtrics status page published three updates as the situation evolved, documenting the progression from warn to down and eventual restoration of service.

Qualtrics conducted scheduled maintenance affecting Discover Studio endpoints across multiple regions (US, UK, EU, Canada, ANZ, and FedRAMP), impacting 7 endpoints. During the maintenance window, users accessing Discover Studio dashboards and endpoints could have experienced brief interruptions or degraded responsiveness.

The maintenance began at Oct 27, 2025 12:06 AM UTC and concluded at Oct 27, 2025 2:06 AM UTC, lasting approximately 2 hours. The provider issued 2 status updates during the incident, and all endpoints returned to the up state after the maintenance.

Qualtrics experienced a brief regional issue impacting Distributions / Email in the Eastern US, causing delays in sending recurring Lifecycle EX distributions. The incident began at 1:56 PM UTC and was resolved by 2:31 PM UTC, lasting roughly 35 minutes. The event was attributed to a broader AWS outage, and Qualtrics noted that distributions would be sent out shortly as the service returned to normal.

Qualtrics experienced a short regional disruption to Email and SMS distributions affecting multiple regions, including Europe, Canada, and both Western and Eastern US. This intermittent issue likely impacted the delivery of distribution messages, potentially delaying campaigns and notifications.

Qualtrics experienced a regional outage in the Eastern US that disrupted login access and a wide range of platform services, including Studio and Discover connectors. The issue began at Oct 20, 2025 2:02 PM UTC and led to login failures, inaccessible dashboards, and problems with surveys and automation. Users reported login issues and service disruptions across multiple components, with ongoing updates issued by Qualtrics as the incident was investigated. The incident affected roughly two dozen platform surfaces, and customers saw degraded performance across several features during the event.

Qualtrics experienced a brief, region-specific disruption affecting the platform and the ability to submit support requests in the Eastern United States. The incident impacted 16 components across the service, including Surveys / Survey Editing, Distributions / SMS (Text), Stats iQ & Text iQ, XM Directory & Contacts / XM Directory Automations, Data Processing, Administration, Reports, Workflows, Ticketing, API / Developer Platform, Projects, XM Directory & Contacts / XM Directory Imports, Surveys / Survey Taking, XM Directory & Contacts / Directory Contacts, Distributions / Email, and Logins. The outage began on Oct 20, 2025 10:51 AM UTC and was resolved by Oct 20, 2025 10:56 AM UTC, lasting about 5 minutes. During the window, users may have experienced errors submitting forms or support requests.

Qualtrics experienced dashboard loading issues across multiple regions, causing delays and errors when accessing dashboards and related analytics tools. The incident appeared to affect a broad set of components, including Dashboards, Data Processing, Reports, and XM Directory features, disrupting workflows. Initial observations pointed to the Eastern US region as the focal point while issues circulated.

Status updates were published at Oct 20, 2025 8:11 AM UTC, Oct 20, 2025 8:23 AM UTC, Oct 20, 2025 10:01 AM UTC, and Oct 20, 2025 10:46 AM UTC as engineers investigated and then resolved the issue. The outage began at Oct 20, 2025 8:11 AM UTC and was resolved by Oct 20, 2025 10:46 AM UTC, lasting approximately 2 hours and 35 minutes. By 10:46 UTC, impacted components had been restored and dashboards returned to normal operation.

Qualtrics experienced an outage affecting Discover dataflow in EU-region environments, impairing data enrichment for Discover Studio workflows. The incident began at Oct 19, 2025 9:51 PM UTC when Discover classification dataflow failures were reported in EU regions and an investigation commenced. The disruption primarily affected the Discover Studio endpoint and related dataflow components that rely on classification enrichment. The full outage lasted approximately 4 hours and 10 minutes, from Oct 19, 2025 9:51 PM UTC to Oct 20, 2025 2:01 AM UTC.

Qualtrics reported a brief regional issue in the Canadian region affecting XM Directory & Contacts features. Specifically, there were delays in directory searching, sampling, and imports, impacting 3 components: XM Directory Automations, Directory Contacts, and XM Directory Imports. Users may have experienced slower directory operations during the brief outage lasting roughly 20 minutes. The incident began with a status change to warn at Oct 17, 2025 2:46 PM UTC after an investigation started at 2:38 PM UTC and was resolved by Oct 17, 2025 3:06 PM UTC, returning the components to normal operation.