Qualtrics Outage History

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints across multiple regions. The maintenance began at 12:02 AM UTC and was completed by 2:01 AM UTC, lasting about 1 hour 59 minutes. Affected components included Discover Studio / Endpoint, US Endpoint, Canada Endpoint, UK Endpoint, EU Endpoint, ANZ Endpoint, and FedRAMP Endpoint. The provider communicated via its status page, noting the maintenance in progress and then the successful return to service as the window closed.

During the window, Discover Studio endpoints were in maintenance mode across regions; after completion, all endpoints returned to normal. The incident involved two official status updates: initial transition to maintenance and the subsequent restoration to service.

Qualtrics experienced regional issues impacting Survey Editing and Survey Taking in Europe, and later dashboard widgets failing to load in the Eastern United States. The incident began around Oct 10, 2025 2:38 PM UTC. An update at Oct 10, 2025 4:51 PM UTC indicated Survey components in Europe had been restored, while Dashboard widgets in the Eastern US remained affected. The outage involved three components: Dashboards, Surveys / Survey Editing, and Surveys / Survey Taking. The incident lasted until Oct 10, 2025 10:26 PM UTC, roughly 7 hours and 48 minutes, with all listed components back to normal by that time.

Qualtrics dashboards in the Eastern US region experienced load delays, limiting access for users in that region. The incident began around Oct 8, 2025 10:14 PM UTC with an investigation notice, and the Dashboards component was transitioned to a degraded state (warn) at Oct 8, 2025 10:16 PM UTC. The issue was resolved by Oct 9, 2025 12:01 AM UTC, with the outage lasting about 1 hour and 47 minutes. Qualtrics issued two status updates during the incident describing the investigation and the eventual resolution. The impact appears regional to the Eastern US with no broader disruption reported.

Qualtrics conducted a scheduled maintenance window affecting seven Discover Studio endpoints across US, UK, EU, Canada, ANZ, and FedRAMP. The maintenance began at 12:00 AM UTC and lasted about 2 hours and 1 minute, concluding by 2:01 AM UTC. During this window the Discover Studio endpoints were in maintenance, which may have caused temporary disruption for users. The provider issued two status updates to communicate progress and completion.

Qualtrics experienced a brief service interruption during a scheduled maintenance window affecting 7 Discover Studio endpoints globally, including US, UK, EU, Canada, FedRAMP, and ANZ. The maintenance began at 12:01 AM UTC and ended at 12:06 AM UTC, with Discover Studio returning to normal after the window. The Qualtrics status page reported 'Discover Maintenance' in progress and later that the endpoints were restored to the up state.

Qualtrics experienced a regional data processing issue affecting the Eastern US region, causing delays in data processing tasks for users in that area. The outage began at 4:01 PM UTC and was resolved by 5:16 PM UTC, lasting roughly 1 hour and 15 minutes. The disruption was limited to the Data Processing component in the Eastern US region and did not indicate a broader service impact.

The provider issued two status updates during the incident, noting the ongoing investigation and, later, the restoration of normal operations.

Qualtrics reported a brief disruption to distribution in Europe, impacting Email and SMS messaging. Users in the European region may have experienced delays or delivery failures for messages sent through Qualtrics' distribution channels; the issue appeared limited to Europe and did not indicate a global impact.

According to the status page, the incident began with an investigation at Oct 4, 2025 4:14 PM UTC, then escalated to regional distribution issues at Oct 4, 2025 4:26 PM UTC affecting Email and SMS distributions. The service returned to normal by Oct 4, 2025 5:06 PM UTC. Qualtrics issued two status updates during the incident, and the European region was restored within roughly 40 minutes.

Qualtrics experienced a brief regional issue in Europe affecting email and SMS distribution, causing delays and occasional failures in sending messages to users in the European region. The outage began on Oct 4, 2025 4:16 PM UTC and was resolved by Oct 4, 2025 4:21 PM UTC, lasting about 5 minutes. The problem was localized to the European region and impacted two components: Distributions / Email and Distributions / SMS (Text). The provider issued 2 status updates during the incident, noting the degradation before restoring normal service.

Qualtrics experienced a regional platform issue in Canada starting at 7:16 PM UTC, triggering errors across multiple services. Dashboards and Reports were among the most affected, with numerous components listed as degraded or unavailable. Users reported difficulties loading dashboards and receiving errors while using Qualtrics apps. The outage lasted about 25 minutes and impacted roughly 20 components across the Canadian region, including Survey taking and editing, email and SMS distributions, directory services, data processing, and analytics tools. Oct 1, 2025 7:16 PM UTC

Qualtrics reported a partial outage affecting dashboard loading in the European region. Users in Europe may have experienced delays or failures when loading dashboards. The incident began around 3:14 AM UTC and the status was raised to a degraded condition at 3:16 AM UTC. The disruption lasted until 6:01 AM UTC when services returned to normal.

Qualtrics issued two status updates during the incident as it investigated the underlying cause. The issue was limited to the Dashboards component in Europe, with no confirmed impact outside the region.