Qualtrics Outage History

Qualtrics carried out a scheduled maintenance window for Discover Studio endpoints, impacting Discover Studio endpoints across the US, EU, UK, Canada, ANZ, and the FedRAMP environment. During the maintenance window, users may have experienced temporary access issues or degraded functionality as components transitioned to maintenance. The maintenance began at 12:01 AM UTC and concluded by 2:01 AM UTC, with Qualtrics publishing two status updates confirming the in-progress maintenance and the subsequent restoration of services.

Qualtrics experienced a region-wide issue impacting the ticketing system across all regions. Users could not create support tickets, and there were interruptions to live chat with delays in phone responses, hindering access to support. The incident began around 7:56 PM UTC and lasted approximately 8:46 PM UTC (about 50 minutes) before service resumed. The provider issued 2 status updates during the incident, communicating the investigation and eventual restoration of the Support / Live Support channel.

Qualtrics experienced a partial outage affecting loading of responses in the Eastern US region, impacting response ingestion for Data & Analysis and Dashboards. Users likely saw delays or gaps in responses during the incident. The issue began with an investigation at Sep 22, 2025 6:28 PM UTC and was listed as degraded at Sep 22, 2025 6:32 PM UTC, with the Data Processing component showing a degraded state.\n\nQualtrics issued two status updates during the incident. The services returned to normal by Sep 22, 2025 10:31 PM UTC, after a total duration of approximately 4 hours and 3 minutes. The impact was focused on the Eastern US region.

Qualtrics conducted a scheduled maintenance window impacting Discover Studio endpoints across multiple regions (CX Studio endpoint and US, Canada, UK, EU, ANZ, and FedRAMP endpoints). The maintenance began at 12:01 AM UTC and completed at 2:01 AM UTC, lasting about 2 hours. Two official status updates were issued during the incident, confirming the maintenance and later its completion as services returned to normal.

The incident affected Qualtrics public dashboards loading capability across multiple data centers, resulting in users being unable to load or view public dashboards. The Dashboards component entered a degraded state, and the status page indicated that Qualtrics was investigating the loading issue.

The outage began at 12:16 AM UTC and was resolved by 3:12 AM UTC, lasting approximately 2 hours and 56 minutes. The provider issued two status updates during the incident, confirming the investigation and eventual restoration of dashboard loading.

Qualtrics reported intermittent issues affecting Online Reviews ingestion and review replies across all regions beginning on Sep 11, 2025 2:31 PM UTC. Users experienced delays and partial outages when submitting or responding to reviews, with impact described as global and affecting multiple regions. The root cause was cited as upstream issues with Google APIs, leading to degraded data processing and review workflows.

Qualtrics experienced a regional ticketing incident in the Western United States that affected the Tickets tab and Ticketing APIs. Users attempting to manage tickets or access ticketing features reported issues during the incident. The outage began at 3:37 PM UTC and was resolved by 5:26 PM UTC, lasting about 1 hour 49 minutes. The provider identified the cause and deployed a fix as part of the incident response. The provider issued 2 status updates during the incident, and the issue was contained to the Western US region.

Qualtrics carried out scheduled maintenance on Discover Studio across seven endpoints (ANZ, US, Canada, UK, EU, EU FRA, and FedRAMP). This maintenance likely caused temporary disruption to Discover Studio dashboards during the window. The maintenance began at 12:01 AM UTC and completed at 2:02 AM UTC, with status updates showing transitions from up to maintenance and back to up.

Qualtrics faced global delays in the Google Reviews API, causing some reviews to be skipped across regions. Separately, Workflow Run History visibility was affected in the Western US region, while workflows continued to execute. The incident began at 1:46 PM UTC and lasted until 6:06 PM UTC. Qualtrics issued 4 status updates during the incident detailing the issues and remediation steps. Affected components were API / Developer Platform and Workflows, with global impact on Google Reviews and regional impact in Western US for workflow histories.

Qualtrics experienced a regional issue affecting the display of workflow run histories in the Western US region. While workflows continued to run, users in that region could not view run histories starting from 10:46 PM UTC. The incident lasted about 2 hours and was isolated to the Western US region, with no impact reported in other regions.

Qualtrics issued 2 status updates during the incident, first indicating an investigation and then confirming restoration. The issue was limited to the Run History display for Workflows and did not affect workflow execution or other Qualtrics services.