Qualtrics Outage History

Qualtrics Dashboards latency affected users in the Eastern United States and Singapore regions, causing slower dashboard loading and degraded user experience. The incident was first reported as under investigation at Sep 1, 2025 5:08 AM UTC, with the Dashboards component marked degraded at Sep 1, 2025 5:11 AM UTC. The issue persisted for about 1 hour and 36 minutes, from 5:11 AM UTC to 6:47 AM UTC.

Qualtrics' status page indicated ongoing investigation and communication, with two updates published during the incident, and the Dashboards component returned to normal by Sep 1, 2025 6:47 AM UTC. The problem was contained to Dashboards and did not indicate a full service outage.

Qualtrics performed scheduled maintenance on the Discover Studio service, impacting seven Discover Studio endpoints across global regions (Endpoint and regional endpoints in US, Canada, UK, EU, ANZ, and FedRAMP). Users attempting to access Discover Studio dashboards during the window may have experienced intermittent access or limited availability.

Qualtrics experienced degraded distributions statistics for the Distributions / Email component in the Canadian region, affecting distribution analytics and reporting. The incident began at Aug 29, 2025 11:16 PM UTC and was resolved by Aug 30, 2025 12:21 AM UTC, lasting about 1 hour and 5 minutes. The service issued 2 official status updates during the incident, with the Distributions / Email component returning to normal after the resolution.

Qualtrics reported a brief regional disruption to the Distributions service in the Western United States, causing delays for email and SMS deliveries. The incident began around Aug 27, 2025 7:39 PM UTC with the Western US Distributions components (Email and SMS) noted as impacted while an investigation was underway; the status changed to a warning shortly after at 7:41 PM UTC.

The issue was resolved about 52 minutes later, with the status returning to normal by 8:31 PM UTC. Qualtrics posted two status updates during the incident, outlining the investigation and subsequent resolution. The disruption was regional to the Western US and did not indicate a broader impact.

Qualtrics reported degraded API performance affecting the Public API in the Canadian, European, and Eastern US regions. Some API calls may have returned 5XX errors or shown slower responses, impacting developers relying on the API / Developer Platform. The outage began at 10:21 AM UTC and was resolved by 12:41 PM UTC.

The provider issued 2 status updates during the incident: the initial update noted ongoing investigation and potential 5XX errors in the affected regions, and the final update confirmed restoration of the API. The degradation was regional and has since been resolved.

Qualtrics conducted a brief scheduled maintenance across Discover Studio endpoints. The maintenance began at Aug 25, 2025 2:06 AM UTC and completed by Aug 25, 2025 2:11 AM UTC. During this window, Discover Studio endpoints in Canada, UK, ANZ, FedRAMP, US, EU, and the CX Studio endpoint were temporarily switched to maintenance, with status updates indicating the work in progress. The maintenance lasted about 5 minutes and all endpoints returned to normal operation by the end of the window.

Qualtrics communicated the maintenance via the status updates, noting the work in progress and that updates would be provided as necessary. All Discover Studio endpoints were restored to normal operation by the end of the window.

Qualtrics conducted scheduled maintenance on Discover Studio endpoints across Canada, UK, ANZ, FedRAMP, US, EU, and the general Discover Studio Endpoint. Access may have been temporarily disrupted while the maintenance was in progress. The maintenance window started at 12:01 AM UTC and concluded at 2:01 AM UTC, lasting about 2 hours.

According to Qualtrics status updates, the Discover Studio endpoints began maintenance at 12:01 AM UTC and were restored to normal operation at 2:01 AM UTC. The incident involved two official status updates, and all affected endpoints were confirmed operational again after the maintenance window.

Qualtrics began scheduled maintenance at 12:01 AM UTC affecting Discover Studio endpoints in Canada, US, UK, EU, ANZ, and FedRAMP. During this window, Asia Pacific users experienced problems taking surveys and loading dashboards, with Surveys / Survey Taking and Dashboards listed as affected components.

By 12:41 AM UTC the status page indicated a degraded state for the APAC region, and the incident concluded with all endpoints returning to up by 2:02 AM UTC. Qualtrics issued three official updates during the incident. The impact was localized to the Asia Pacific region and lasted roughly two hours.

Qualtrics experienced latency issues in the European region, impacting two components: Projects and Dashboards. Users may have noticed slower performance or intermittent responsiveness in these areas during the incident. The Qualtrics status page indicated an investigation into the latency issue starting at Aug 11, 2025 7:41 AM UTC.

The issue was resolved after about 10 minutes, with Aug 11, 2025 7:51 AM UTC marking the recovery. The provider issued 2 updates during the incident, noting the ongoing investigation and later confirming that services were returning to normal. All affected components, Projects and Dashboards, returned to full operation by the end of the incident. The geographic scope was limited to the European region.

Qualtrics conducted a planned maintenance window affecting Discover Studio endpoints worldwide. The maintenance began at 12:01 AM UTC and impacted seven endpoints, including Discover Studio ANZ, Canada, UK, EU, US, the CX Studio Endpoint, and the FedRAMP endpoint. Users may have experienced limited access or degraded functionality to these endpoints during the window.

Status updates on Qualtrics' status page confirmed the maintenance in progress and then restoration. The incident comprised two official updates, and all affected endpoints returned to service by 2:01 AM UTC. The maintenance window lasted roughly 2 hours.