ServiceNow Outage History

A global outage disrupted ServiceNow, making the web page and platform instances unavailable for many users. The incident began at 7:42 PM UTC and was resolved by 9:37 PM UTC, lasting about 1 hour and 55 minutes. The disruption appeared widespread across regions, with reports describing inaccessible services and unresponsive applications.

StatusGator detected the outage from user reports before ServiceNow acknowledged it. The incident generated a broad pattern of reports across many regions, indicating global impact and affecting access to the web interface and platform instances.

ServiceNow experienced a global slowdown affecting the homepage and dashboards. User reports began around 12:45 PM UTC with pages slow to load and sessions disconnecting, and the issue persisted until 1:58 PM UTC. StatusGator detected the issue at Dec 3, 2025 12:51 PM UTC, roughly an hour before any public acknowledgment. The outage impacted access to the ServiceNow homepage and dashboards across multiple regions.

StatusGator detected a ServiceNow outage beginning at Mar 5, 2025 3:08 PM UTC with significant downtime and slow response times, ending at Mar 5, 2025 4:09 PM UTC. The outage affected multiple ServiceNow instances and related services across regions, causing authentication issues and slow page loads for many users. Because ServiceNow does not maintain a public status page in this incident, there were no official updates from the provider during the event. The outage appeared global in scope, as indicated by user reports from diverse locations, and lasted about one hour before apparent recovery.