Is Smooch down?
Current Smooch status is UP

We checked the official Smooch Status Page recently. Learn more
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Recent Smooch Outages and Issues

Follow the recent outages and downtime for Smooch in the table below.

Start Time

Type

Length

Message

Details

April 07, 2021 23:04 UTC

MAINT

about 12 hours

WhatsApp Business API Clients Upgrade (US region only)

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Start Time

April 07, 2021 23:04 UTC

Type MAINT
Affected Components

Hosted WhatsApp Business API Clients

Message

WhatsApp Business API Clients Upgrade (US region only)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 7, 19:00 EDT

April 06, 2021 19:04 UTC

MAINT

about 12 hours

WhatsApp Business API Clients Upgrade (EU region only)

See more
Start Time

April 06, 2021 19:04 UTC

Type MAINT
Affected Components

Hosted WhatsApp Business API Clients

Message

WhatsApp Business API Clients Upgrade (EU region only)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 6, 15:02 EDT

March 29, 2021 23:04 UTC

MAINT

about 6 hours

Sunshine Conversations US and EU regions database maintenance

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Start Time

March 29, 2021 23:04 UTC

Type MAINT
Affected Components

Sunshine Conversations Core API

Message

Sunshine Conversations US and EU regions database maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 29, 19:00 EDT

March 15, 2021 13:09 UTC

MAINT

about 10 hours

Sunshine Conversations US and EU platforms maintenance

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Start Time

March 15, 2021 13:09 UTC

Type MAINT
Affected Components

Sunshine Conversations Core API

Sunshine Conversations Dashboard

Message

Sunshine Conversations US and EU platforms maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 15, 09:01 EDT

February 22, 2021 14:04 UTC

MAINT

about 8 hours

Sunshine Conversations US platform maintenance

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Start Time

February 22, 2021 14:04 UTC

Type MAINT
Affected Components

Sunshine Conversations Dashboard

Third-Party channels - Viber

Third-Party channels - LINE

Third-Party channels - WhatsApp

Third-Party channels - WeChat

Third-Party channels - Mailgun

Third-Party channels - Telegram

Business Systems - Front

Business Systems - Slack

Sunshine Conversations SDKs - Web SDK

Business Systems - Email for business

Third-Party channels - Twitter DM

Sunshine Conversations SDKs - Android SDK

Third-Party channels - Twilio SMS

Business Systems - Helpscout

Sunshine Conversations SDKs - iOS SDK

Sunshine Conversations Core API

Third-Party channels - MessageBird SMS

Third-Party channels - Facebook Messenger

Message

Sunshine Conversations US platform maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 22, 09:00 EST

2022-12-05 17:24:24 UTC UTC

STATUS

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2022-12-05 17:24:24 UTC UTC

STATUS

? minutes

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2022-12-05 17:24:24 UTC UTC

STATUS

? minutes

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2022-12-05 17:24:24 UTC UTC

STATUS

? minutes

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See more

2022-12-05 17:24:24 UTC UTC

STATUS

? minutes

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Sign Up for More Smooch History

StatusGator has about 4 years of Smooch status history.

No outages or status changes in the last 24 hours

Smooch status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Smooch Outage and Status History

We've been monitoring Smooch outages since November 28, 2018.
Here's the history of service outages we've observed from the Smooch Status Page:

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

September 2022

August 2022

July 2022

  • Up

  • Warn

  • Down

  • Maintenance

June 2022

May 2022

April 2022

  • Up

  • Warn

  • Down

  • Maintenance

March 2022

February 2022

January 2022

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,570 status pages

About Our Smooch Status Page Integration

Smooch is a Communications and Marketing solution that StatusGator has been monitoring since November 2018. Over the past about 4 years, we have collected data on on more than 99 outages that affected Smooch users. When Smooch publishes downtime on their status page, they do so across 20 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Smooch to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Smooch is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Smooch is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Smooch posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smooch enters a pre-planned maintenance window, keeping you up to date.

Since Smooch publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Smooch posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Smooch has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Smooch has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Smooch down today?

According to its status page Smooch is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Smooch is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Smooch is having issues?

There are two main options: You can check the Smooch status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Smooch status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Smooch status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Smooch customer support while checking everything on your side. You can also try Tweeting at them via @smoochlabs on Twitter. Or visit their official status page or website:

Where do you get the official Smooch status?

We use the official Smooch status page. Here are links to their status page and other helpful links.

What are the most popular Smooch components?

When was the last time Smooch was down?

Smooch Down?

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Smooch Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,570 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Smooch?

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