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Is Smooch Down?
Current Smooch Status: up

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Status History

We've been monitoring Smooch since November 28, 2018. Here's the history of service outages we've observed from the Smooch status page:

Recent Smooch Outages and Issues

Follow the recent outages and downtime for Smooch in the table below.

Sign Up for More Smooch History

StatusGator has 2 years of Smooch status history.

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Start Time Type Length Message Details
November 18, 2020 00:04 UTC MAINTENANCE about 18 hours WhatsApp Business API Clients upgrade (US region only) In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
November 16, 2020 19:04 UTC MAINTENANCE about 3 hours WhatsApp Business API Clients upgrade (EU region only) In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
November 06, 2020 02:14 UTC WARN about 21 hours Degraded WhatsApp message delivery Investigating - We have been advised by the WhatsApp team that they've noticed the same issues fr...
November 04, 2020 22:44 UTC WARN 1 day Degraded WhatsApp message delivery Investigating - We are investigating reports of some customers being unable to send WhatsApp mess...
October 14, 2020 17:04 UTC WARN 2 days WhatsApp media messages failing Investigating - We are currently investigating an issue that is affecting inbound WhatsApp media ...
2021-01-19 17:24:27 +0000 UTC UNKNOWN X minutes in, will, question, downtime, the, about, Information, go, and here will, Details, here, to, sign, in, be, displayed, once, information, sign, outage, you, so, details, see, about, downtime, of, each, and, more, and in
2021-01-19 17:24:27 +0000 UTC UNKNOWN X minutes question, downtime, go, Information, the, will, in, here, and about each, here, to, and, details, about, sign, sign, downtime, will, in, displayed, outage, of, information, so, be, more, in, Details, once, you, and see
2021-01-19 17:24:27 +0000 UTC UNKNOWN X minutes the, here, go, in, Information, question, downtime, will, and about sign, see, be, downtime, of, to, each, you, once, in, will, here, more, details, so, displayed, in, Details, sign, outage, about, information, and and
2021-01-19 17:24:27 +0000 UTC UNKNOWN X minutes here, in, the, question, will, downtime, about, Information, and go outage, here, will, to, and, downtime, sign, in, more, see, each, about, of, sign, you, in, displayed, information, so, be, once, details, and Details
2021-01-19 17:24:27 +0000 UTC UNKNOWN X minutes will, question, the, downtime, here, go, in, about, and Information information, in, sign, be, Details, to, details, outage, you, of, each, once, sign, will, more, downtime, see, and, here, in, displayed, about, and so

Supported Features

We support the following features in our integration with the Smooch status page:

  • Down Notifications

    If Smooch is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Smooch is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Smooch posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smooch enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Smooch publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Smooch posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Smooch has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Smooch has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Smooch down today?

According to its status page Smooch is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Smooch is not working or having outages?

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How can I find out if Smooch is having issues?

There are two main options: You can check the Smooch status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Smooch status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Smooch status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Smooch customer support while checking everything on your side. You can also try Tweeting at them via @smoochlabs on Twitter. Or visit their official status page or website:

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