Is Smooch Down?
Current Smooch Status: up

Status History

We've been monitoring Smooch since November 28, 2018. Here's the history of service outages we've observed from the Smooch status page:

Recent Smooch Outages and Issues

Follow the recent outages and downtime for Smooch in the table below.

Sign Up for More Smooch History

StatusGator has almost 2 years of Smooch status history.

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Start Time Type Length Message Details
August 27, 2020 23:59 UTC WARN about 13 hours Media messages outage on WhatsApp in US and EU Investigating - We are investigating an issue where a subset of customers are affected by a media...
August 20, 2020 16:54 UTC DOWN about 6 hours Whatsapp Outage Update - We are continuing to work on a fix for this issue. Aug 20, 12:52 EDT
August 20, 2020 16:44 UTC WARN 10 minutes Whatsapp Outage Identified - Our teams are investigating a potential Whatsapp outage. Some Whatsapp messages may ...
August 07, 2020 00:09 UTC WARN 40 minutes Facebook is experiencing a partial outage Identified - Customers may be experiencing issues with replying back to users on Facebook Messeng...
July 28, 2020 09:44 UTC WARN about 2 hours Platform latency Identified - We are seeing increased latency on the Sunshine Conversations platform. Our team is ...
2020-09-29 19:25:29 +0000 UTC UNKNOWN X minutes go, question, the, Information, in, downtime, here, about, and will here, you, downtime, about, in, Details, see, sign, more, to, outage, so, be, each, once, information, displayed, details, will, and, sign, of, and in
2020-09-29 19:25:29 +0000 UTC UNKNOWN X minutes the, in, question, about, go, here, will, Information, and downtime about, each, sign, information, downtime, here, so, sign, of, displayed, in, be, and, outage, more, to, see, in, once, will, you, Details, and details
2020-09-29 19:25:29 +0000 UTC UNKNOWN X minutes downtime, will, question, here, go, Information, about, in, and the each, so, see, here, you, will, details, of, downtime, sign, sign, in, Details, to, more, once, be, outage, displayed, about, information, in, and and
2020-09-29 19:25:29 +0000 UTC UNKNOWN X minutes question, here, in, downtime, will, about, go, Information, and the displayed, you, about, sign, once, of, will, be, here, Details, details, to, each, see, so, in, sign, more, outage, in, and, downtime, and information
2020-09-29 19:25:29 +0000 UTC UNKNOWN X minutes in, question, Information, here, the, go, about, downtime, and will of, here, each, in, be, more, sign, about, in, details, you, information, outage, Details, sign, will, to, once, and, see, displayed, downtime, and so

Supported Features

We support the following features in our integration with the Smooch status page:

  • Down Notifications

    If Smooch is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Smooch is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Smooch posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smooch enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Smooch publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Smooch posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Smooch has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Smooch has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Smooch down today?

According to its status page Smooch is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Smooch is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Smooch is having issues?

There are two main options: You can check the Smooch status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Smooch status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Smooch status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Smooch customer support while checking everything on your side. You can also try Tweeting at them via @smoochlabs on Twitter. Or visit their official status page or website:

Smooch Down?

Are you experiencing issues with Smooch? Please share your issues below and let others know. Sign up above to receive notifications when Smooch published outages.

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