WebEx Outage History

WebEx Meetings / Video Platform experienced a brief degradation lasting about 15 minutes, from 12:22 AM UTC to 12:37 AM UTC. This short window likely affected meeting participation and video functionality for some users during that period. The service returned to normal after the incident window as indicated by subsequent status updates.

The provider issued two status updates during the incident, noting a move from a healthy state to degraded performance and back to normal as services recovered.

Webex Meetings experienced a brief degradation starting at 4:37 PM UTC with Webex Meetings / Video Platform listed as degraded. A follow-up at 5:07 PM UTC expanded the degraded status to Webex Meetings / Start/join meetings and Webex Meetings / Share content. All three components returned to normal by 5:22 PM UTC, for a total duration of about 45 minutes.

During the incident, the provider issued three status updates describing the scope and resolution. The issue impacted three Webex Meetings components: Video Platform, Start/join meetings, and Share content, which likely affected meeting creation, joining, and content sharing during the event.

Webex Calling experienced a brief degraded performance starting at 10:22 AM UTC and was resolved by 12:57 PM UTC, lasting about 2 hours and 35 minutes. The Webex Status Page listed the Webex Calling component as degraded during the window, and the incident was documented in two official updates that outlined the issue and its resolution.

WebEx Commercial experienced a brief degraded performance from 5:02 AM UTC to 5:47 AM UTC. The WebEx Commercial status page moved from Up to Warn and back to Up, indicating a temporary degradation that lasted about 45 minutes. Users may have noticed slower responses or intermittent issues during that window, particularly when attempting real-time collaboration features. Two official status updates were issued during the incident, documenting the degradation and restoration. Service returned to normal after the 45-minute window, and the status page reflected a normal state.

Webex Control Hub / Reports and Webex Calling / Call Detail Records (CDR) briefly experienced degraded performance, shown as a warning on the Webex status page. The incident began at Jun 13, 2025 2:17 PM UTC and was resolved by Jun 13, 2025 2:52 PM UTC, lasting roughly 35 minutes. The affected components were Webex Control Hub / Reports and Webex Calling / Call Detail Records (CDR).

The service issued two status updates during the period, outlining the degraded state and subsequent recovery. User reports were not observed to indicate widespread impact.

On Jun 12, 2025 7:52 PM UTC, Webex experienced a brief degradation spanning multiple services and regions. The incident affected Webex Meetings (including Webex Assistant), Webex App (AI Assistant), and Webex Contact Center components across Asia Pacific, EMEA, Australia, South America, and North America. In total, 9 components were affected as status updates moved them from up to degraded and back to up. The degradation persisted for roughly 1 hour 25 minutes, with the status page posting several updates before each component returned to full operation. The service was fully restored by Jun 12, 2025 9:17 PM UTC.

The outage affected WebEx Events components including Event Apps, Platform, and Web App, causing disruption for users coordinating and attending events. Access to event creation and participation features was disrupted during the incident. The outage began on 6:27 PM UTC and was resolved by 7:13 PM UTC, lasting about 46 minutes.

The provider issued two status updates during the incident, confirming the affected components returned to normal by the end of the window. No root cause details were disclosed in the updates.

WebEx experienced degraded performance across several components beginning at 5:17 AM UTC as the Dedicated Instance and WebEx Calling-related services entered a degraded state. Over the next several hours, the following components fluctuated between degraded and normal: WebEx Contact Center / Agent Service, WebEx Calling / Calling, and Dedicated Instance/UCM Cloud / Dedicated Instance - Other and / Dedicated Instance - Calling. By 7:27 PM UTC, all listed components had returned to normal operation, marking the end of the degradations. The degradation lasted roughly 14 hours.

WebEx experienced degraded performance affecting WebEx Meetings and WebEx Recording. The degradation began at 1:37 AM UTC, and by 2:52 AM UTC the WebEx Meetings / WebEx Recording component was listed as degraded. Users attempting to join meetings or record sessions may have experienced intermittent connectivity, audio or video issues, or missing recordings. The incident lasted about 6 hours and 35 minutes, with services restored to normal at 8:12 AM UTC. The provider published three status updates as the situation evolved.

WebEx experienced degraded performance beginning at 7:22 AM UTC and was restored by 12:52 PM UTC. The disruption lasted about 5 hours and 30 minutes and affected core collaboration features for some users, including meetings and messaging. The WebEx status page listed a degraded service during this window.