WebEx Outage History

Webex Meetings and Webex Recording experienced a temporary degraded performance starting at May 30, 2025 6:07 AM UTC. The Webex status page listed the affected components as degraded (warn) and later returned to normal by May 30, 2025 12:57 PM UTC. The incident lasted roughly 6 hours and 50 minutes. The provider issued two status updates during the event to communicate the degradation and restoration.

Webex Calling / Call Detail Records (CDR) experienced degraded performance starting at May 27, 2025 3:02 PM UTC and was restored at May 27, 2025 9:02 PM UTC. During this window, users relying on call detail record functionality may have encountered slower or incomplete CDR processing.

The provider noted the component as degraded and subsequently returned to normal, with the status transitioning from up to warn and then back to up, indicating a temporary degradation followed by a full recovery.

WebEx Control Hub sign-in experienced a brief degraded performance, impacting users attempting to sign in and manage their WebEx environments. The issue affected only the WebEx Control Hub sign-in component and did not indicate a wider service outage.

The outage began on 11:17 AM UTC and was resolved by 12:32 PM UTC, lasting roughly 1 hour and 15 minutes. The WebEx status page issued two updates during the incident, first noting degraded sign-in for WebEx Control Hub and later confirming restoration to normal operation.

WebEx experienced a brief degradation affecting Slido Presentation Integrations and Slido Google Slides Integration. The outage began at 4:47 PM UTC and was resolved by 5:47 PM UTC, with users potentially experiencing intermittent issues when presenting with Slido or linking Slido to Google Slides during WebEx meetings.

WebEx documented the degraded service on its status page and restored functionality within about an hour. The incident included two status updates outlining the remediation steps and confirmation of restoration for Slido-related features.

WebEx Meetings and Webex Audio experienced brief degraded performance beginning at May 15, 2025 2:02 PM UTC. The incident affected 2 components (Webex Meetings and Webex Audio), with users potentially unable to join or participate in meetings. The degradation persisted for about 1 hour 15 minutes and was resolved by May 15, 2025 3:17 PM UTC. The provider issued 2 status updates during the incident, and the components returned to normal after the final update.

WebEx experienced a brief regional degradation affecting UCM Cloud in the Americas Region and the Dedicated Instance - Calling. The issue began at May 14, 2025 10:27 PM UTC and was resolved by May 14, 2025 11:12 PM UTC, lasting approximately 45 minutes. The WebEx status page shows the affected components as degraded (warn) during the incident, with two updates: first moving the components from Up to Warn, then restoring them to Up. The incident was limited to the Dedicated Instance/UCM Cloud - Americas Region and the Dedicated Instance - Calling, and users in that region may have experienced intermittent issues with calling and collaboration workflows during this window.

Webex Meetings / Video Platform experienced a brief degraded performance period from 12:52 PM UTC to 5:57 PM UTC UTC, with services returning to normal after about 5 hours. The Webex status page posted two updates during the incident: an initial degradation and a later recovery. No root cause details were provided in the public updates.

Webex Control Hub / Sign In experienced a brief degradation starting at 4:02 AM UTC. The issue moved from healthy to degraded (warn) and affected user sign-in to Webex Control Hub. The incident lasted about 20 minutes and the service returned to normal at 4:22 AM UTC. This was limited to the Webex Control Hub / Sign In component.

The provider communicated the status with two official updates on the Webex status page, noting the degraded sign-in service and its resolution. No broad impact to other Webex services was reported.

Webex App / Send and Read Messages briefly degraded and returned to normal within five minutes. The incident began at May 8, 2025 5:37 PM UTC and was resolved by May 8, 2025 5:42 PM UTC, lasting about 5 minutes. The Webex status page showed the Webex App / Send and Read Messages component briefly listed as a degraded service (Warn) before resuming normal operation, with two status updates issued during the event. Users may have experienced intermittent delays in sending or reading messages during the window.

The WebEx Developer API / API and SDK experienced a brief degraded state starting at May 2, 2025 4:17 PM UTC and resolved by May 2, 2025 5:12 PM UTC, lasting about 55 minutes. This affected API access and SDK integrations for developers relying on the WebEx Developer Platform, with users potentially experiencing slower responses or intermittent failures when calling API or SDK endpoints. The service issued two status updates during the incident, first noting the degraded API status and later confirming restoration to normal operation.