WebEx Outage History

WebEx experienced a brief degradation affecting Slido web app host access, with the issue lasting about 30 minutes. The outage began at May 1, 2025 10:22 AM UTC and was resolved by May 1, 2025 10:52 AM UTC. The impact was isolated to the Slido web app host access component, with other WebEx services not indicated as affected. The provider issued two status updates during the incident, first listing the component as degraded and later confirming it returned to normal.

The WebEx Dedicated Instance service (Dedicated Instance - Other) experienced degraded performance starting from Apr 28, 2025 8:52 PM UTC and lasting until Apr 30, 2025 11:47 PM UTC. Users could have encountered slower response times and intermittent access to dedicated meeting and collaboration features during this period. The issue appeared to be isolated to the WebEx Dedicated Instance components, with no indication of broader WebEx service impact.

WebEx experienced a brief degradation affecting two components: Dedicated Instance Calling and WebEx Contact Center Enterprise in the EMEA region. The issue began at Apr 12, 2025 1:07 PM UTC and was resolved by Apr 12, 2025 1:27 PM UTC, lasting about 20 minutes. The WebEx status page published 2 updates during the incident, providing visibility into the degradation and restoration. Users may have encountered intermittent calling and contact center performance during the window, with services returning to normal afterward.

Webex Contact Center / Agent Service experienced a brief degraded performance starting at 6:22 AM UTC and returning to normal by 9:57 AM UTC. The incident lasted approximately 3 hours and 35 minutes and affected customer-facing contact center operations. The Webex status page documented the degradation and restoration, with two updates issued during the event.

Webex Calling / Voicemail Services experienced a brief degraded performance starting at Apr 11, 2025 8:27 PM UTC and resolving at Apr 11, 2025 9:02 PM UTC. The incident led to a short window of degraded functionality for calling and voicemail, with two status updates issued by Webex during the event before services returned to normal. The impact was limited to the Webex Calling / Voicemail Services component.

WebEx experienced a brief degradation affecting the WebEx Meetings / Share Content component, with users potentially experiencing issues when sharing content during meetings. The issue began on 7:02 PM UTC as the component entered a degraded state and was resolved by 12:07 AM UTC, lasting approximately 5 hours and 5 minutes. The provider issued two status updates during the incident, indicating the degradation and subsequent recovery; full functionality was restored by the end of the period.

WebEx experienced a brief degradation affecting WebEx Meetings / WebEx Assistant and WebEx App / AI Assistant. Users may have faced intermittent issues during meetings, scheduling, and AI-assisted interactions while the services were degraded. The incident began at 11:42 AM UTC and was resolved by 1:27 PM UTC, lasting about 1 hour 45 minutes. WebEx issued two status updates during the incident documenting the degradation and restoration for both components.

Webex Control Hub Sign in and Webex Contact Center Agent Service experienced a brief degradation in sign-in capability beginning at Apr 9, 2025 6:37 AM UTC. The issue affected sign-in for these components, with users encountering sign-in failures and limited access for about 1 hour and 55 minutes before being resolved at Apr 9, 2025 8:32 AM UTC.

Two status updates were posted on the Webex status page during the incident, noting the degraded condition and later restoration. The affected components were Webex Control Hub / Sign in and Webex Contact Center / Agent Service.

The Webex App experienced degraded performance affecting two components: Webex App / Client calling and meetings and Webex App / Send and read messages. Users may have encountered intermittent issues with sending messages and starting or joining calls or meetings during the incident window. The degradation began at Apr 8, 2025 2:42 AM UTC and was resolved by Apr 8, 2025 8:52 AM UTC, lasting approximately 6 hours and 10 minutes.

The Webex status page indicated transitions from normal operation to degraded performance for these components, followed by a return to normal once services recovered.

Webex Calling provisioning experienced a brief degradation, with the Webex Calling / Provisioning component briefly entering a warning state. The incident began at 3:27 PM UTC and was resolved by 3:47 PM UTC, lasting about 20 minutes. Users may have faced provisioning delays or intermittent setup issues during this window.

Two official status updates were posted during the incident: the first at Apr 4, 2025 3:27 PM UTC when the component moved from up to warn, and the second at Apr 4, 2025 3:47 PM UTC when it returned to up. There were no user reports observed during the incident.