WebEx Outage History

Webex reported a brief degraded state affecting two components: Webex Contact Center Enterprise / North America Region and Dedicated Instance/UCM Cloud / Dedicated Instance - Other. The degradation lasted about 1 hour and 5 minutes, from 11:47 PM UTC to 12:52 AM UTC, indicating degraded performance for services in the North America region and related dedicated instance resources.

Webex issued 2 status updates during the incident, noting the degraded condition and later restoring the affected components to normal. The components returned to up by 12:52 AM UTC and the incident appears localized to the specified components.

The Webex Control Hub experienced a brief degradation affecting Analytics and Reports components. The issue began at Apr 2, 2025 7:02 PM UTC when the status page transitioned to a warning state and impacted users' access to analytics data and reporting features. The incident lasted about 1 hour and 25 minutes and was resolved by Apr 2, 2025 8:27 PM UTC as services returned to normal. The provider posted two official updates during the incident. A single user report around 7:45 PM UTC originated from Charlotte, North Carolina, USA, indicating degraded functionality during the window. The impact appeared limited to Webex Control Hub analytics and reporting, with affected components listed as Webex Control Hub / Analytics and Webex Control Hub / Reports.

The WebEx Meetings / Share Content component experienced a brief period of degraded performance starting at 2:27 PM UTC and was resolved by 4:42 PM UTC. The outage lasted approximately 2 hours and 15 minutes. The provider posted two updates during the incident, noting a degradation and later restoration. Impact appeared limited to WebEx Meetings / Share Content, with users potentially experiencing difficulties when sharing content within meetings.

WebEx experienced a brief degradation in the Dedicated Instance provisioning component, affecting provisioning for dedicated instances. The issue began at Mar 28, 2025 4:32 PM UTC and was resolved by Mar 28, 2025 7:47 PM UTC, lasting 3 hours 15 minutes. The provider issued 2 status updates during the incident, communicating the degraded provisioning status and the subsequent restoration.

Webex Control Hub / User Management experienced a brief degradation listed as a degraded state. The incident began at Mar 27, 2025 4:37 PM UTC and was resolved by Mar 27, 2025 5:47 PM UTC, lasting approximately 1 hour and 10 minutes. The issue affected administrative tasks within Webex Control Hub, such as user provisioning and account management, with possible slower responses during the event. The provider issued 2 status updates during the incident and subsequently restored the component to normal. No official root cause details were provided in the updates.

Webex Contact Center experienced a brief degraded performance affecting two components: Webex Contact Center / Call Delivery and Webex Contact Center / Agent Service. The incident began on Mar 27, 2025 1:12 PM UTC and was resolved by Mar 27, 2025 1:37 PM UTC, lasting about 25 minutes. Users attempting to route calls or use agent-facing features may have encountered intermittent delays or disruptions.

The Webex status page documented the degradation for the two components and later confirmed restoration. The provider issued 2 status updates during the incident, reflecting the short-lived nature of the issue.

The Webex status page showed a degraded state at 2:22 PM UTC for Webex Meetings and Webex Recording, then escalated to a full outage at 2:37 PM UTC. Users were unable to start or join meetings or access meeting recordings during the outage. The incident persisted for roughly 55 minutes before service was restored by 3:32 PM UTC. The provider issued 3 official status updates as the situation developed, outlining progression from degraded performance to outage and eventual recovery.

WebEx experienced a brief degraded performance incident on Mar 24, 2025 2:57 AM UTC, with the status page showing a transition from Up to degraded (Warn). The issue resolved and services returned to normal at Mar 24, 2025 4:17 AM UTC, for a total duration of about 1 hour 20 minutes. The status page recorded two state transitions during the event, indicating a short-lived interruption in standard functionality.

The WebEx Dedicated Instance/UCM Cloud - Dedicated Instance - Other component experienced degraded performance beginning at Mar 21, 2025 9:57 PM UTC and was restored by Mar 22, 2025 4:22 AM UTC, for a total duration of approximately 6 hours and 25 minutes. During this window, users relying on the Dedicated Instance deployment may have encountered intermittent access issues affecting WebEx meetings and related services. WebEx issued two status updates during the incident to communicate the degradation and subsequent restoration. There is no regional pattern indicated on the public status page.

Webex Control Hub sign-in experienced a brief degraded state starting at 7:12 PM UTC and was restored by 7:17 PM UTC. The Webex status page listed the Webex Control Hub / Sign in component moving from normal to a warning and back to normal within about five minutes, indicating a short-lived impact to sign-in attempts. The incident involved two official updates from Webex within that window, after which services returned to normal.