WebEx Outage History

WebEx Meetings / Start/Join Meetings briefly operated in a degraded state, with users potentially experiencing difficulties when starting or joining meetings. The degradation began at 3:37 PM UTC and was resolved by 3:57 PM UTC, for an approximate duration of 20 minutes. The service issued two status updates during the incident and subsequently returned the component to normal operation.

The Dedicated Instance/UCM Cloud in the WebEx Americas Region briefly entered a degraded state (warn) before returning to normal. The issue began at 11:37 PM UTC and was resolved by 11:42 PM UTC, lasting about 5 minutes. The WebEx status page recorded two updates during the event, indicating a short-lived regional degradation and quick restoration.

WebEx experienced a brief degraded state affecting three components: WebEx Calling / Call Detail Records (CDR), WebEx Control Hub / Analytics, and WebEx Control Hub / Troubleshooting. The degradation began at Mar 7, 2025 7:02 PM UTC. CDR recovered by Mar 7, 2025 7:07 PM UTC, while Analytics and Troubleshooting remained degraded until Mar 7, 2025 8:57 PM UTC when they returned to normal. The total degraded period lasted roughly 1 hour 55 minutes. WebEx posted status updates as the incident progressed, noting the transitions and confirming recovery by Mar 7, 2025 8:57 PM UTC.

Webex experienced a brief partial outage affecting three components: Webex App Sign In, Webex Control Hub Sign In, and Webex Cloud Registered Device / Room Systems. The incident began with degraded status for Sign In and devices (starting with 20:57 UTC for Webex Control Hub Sign In and 21:02 UTC for Webex Cloud Registered Device / Room Systems) and escalated to an outage at 21:17 UTC for two components. The Webex App Sign In and Sign Up component also faced issues starting at 21:32 UTC, with all three components recovered by 21:47 UTC. The provider issued five status updates during the incident, outlining progression and resolution. The outage was short but impacted sign-in and device connectivity across Webex services before rapid recovery.

The WebEx Hybrid Services / Calendar Service experienced a degraded state beginning at Mar 5, 2025 6:32 PM UTC and was restored by Mar 5, 2025 11:27 PM UTC, lasting 4 hours and 55 minutes. This affected calendar-related features within WebEx, particularly scheduling and calendar workflows. WebEx issued two status updates during the incident, detailing the degraded calendar service and later confirming restoration; the disruption was contained to the Calendar Service component.

Webex Contact Center / Reports and Administrative Service briefly experienced degraded performance starting at Mar 1, 2025 2:52 AM UTC, with the service moving from up to degraded and returning to normal by Mar 1, 2025 5:37 AM UTC. The outage lasted approximately 2h 45m and affected reporting and administrative tasks within Webex Contact Center. The provider issued two status updates during the incident. The issue was isolated to this component with no broader regional impact reported.

Webex Hybrid Services / Calendar Service experienced a period of degraded calendar functionality starting on Feb 24, 2025 4:47 PM UTC and ending on Feb 25, 2025 9:52 AM UTC, lasting about 17 hours. A user in Melbourne reported issues around 10:12 PM UTC, indicating localized impact during the incident.

Webex's status page shows two transitions during the event: the service moved to a degraded state at Feb 24, 2025 4:47 PM UTC and returned to normal at Feb 25, 2025 9:52 AM UTC. Communication during the incident appeared limited to status updates, with no widespread advisories. The incident appears to have had limited reach based on the available user report and the brief window of degraded performance.

Webex reported a brief degradation in Webex Meetings start/join functionality on 11:07 PM UTC, with service returning to normal at 11:57 PM UTC. The incident affected the Webex Meetings / Start/join meetings component and caused intermittent issues when starting or joining meetings. The provider issued two status updates during the incident and the issue was resolved about 50 minutes after it began.

Webex experienced a brief degraded state affecting Webex Calling / Calling and Webex Contact Center / Call Delivery. The issue began at 2:37 AM UTC with Webex Calling entering a degraded phase, and by 2:42 AM UTC the Call Delivery component also showed degraded status. Both components were restored by 4:07 AM UTC. The incident lasted about 1 hour and 30 minutes, with three official status updates issued during the period.

WebEx Meetings / Schedule Meetings experienced a brief degradation affecting scheduling and meeting initiation. The incident began on Feb 13, 2025 11:27 PM UTC and was resolved by Feb 13, 2025 11:42 PM UTC, lasting roughly 15 minutes. The WebEx status page logged the Webex Meetings / Schedule Meetings component moving from Up to a degraded state and back to Up. The provider issued 2 official updates during the incident, communicating the temporary impact and rapid recovery.