WebEx Outage History

Webex Calling and Webex Contact Center Call Delivery experienced degraded performance starting at 7:47 PM UTC, with issues persisting through 1:42 AM UTC. Users relying on calling or contact center features may have faced intermittent call quality problems, failed call routing, or delayed call delivery. The outage lasted roughly 5 hours and 55 minutes.

The Webex status page documented the degradation for both components, and the provider issued multiple status updates as the incident progressed before services were restored.

The WebEx Slido service experienced a regional outage impacting four Slido components: Slido API, Slido Europe API, Slido United States API, and the Slido web app host access. Users in the US and Europe could have encountered connection errors or degraded functionality when using Slido integrations or the host web app during the incident. The outage began at 11:07 PM UTC and lasted about 2 hours and 15 minutes, with recovery completed by 1:22 AM UTC. The WebEx status page posted two updates as the situation developed.

The WebEx App's Sign in and sign up component briefly experienced a degraded state, affecting user sign-in and sign-up. The incident began at Feb 7, 2025 4:32 AM UTC and lasted about 45 minutes, with recovery by Feb 7, 2025 5:17 AM UTC. User reports surfaced around 4:00 AM UTC indicating issues during the incident.

The WebEx status page documented the transition to a degraded state and back to normal as the incident resolved.

WebEx Control Hub / User Management experienced a degraded service condition beginning at 9:02 PM UTC and resolving by 3:32 AM UTC, lasting approximately 6 hours and 30 minutes. The outage was limited to the WebEx Control Hub / User Management component, and there were no reported user issues during the incident. The WebEx status page posted two updates documenting the degradation and eventual restoration.

WebEx experienced degraded performance impacting the Gateway and Solutions / Instant Connect components. The issue began at 7:22 AM UTC and affected users for roughly 15 hours and 5 minutes, until it was resolved by 10:27 PM UTC. During this window, some users may have faced difficulty connecting to meetings or using integration features that rely on the gateway service. The incident was tracked with two status updates on the WebEx status page: the Gateway and Solutions / Instant Connect component transitioned from up to warn at 7:22 AM UTC, and then from warn back to up at 10:27 PM UTC.

WebEx Control Hub / User Management briefly entered a degraded state beginning at 5:57 AM UTC and was restored by 6:07 AM UTC, a duration of about 10 minutes. Users may have experienced limited admin and user-management functionality during the window as WebEx reported a transient degraded performance. The WebEx status page listed the component as degraded for that short interval before returning to normal, and the provider issued 2 status updates during the incident.

WebEx Control Hub Sign In briefly degraded, affecting access to the Control Hub for a short window. The incident began at 5:32 AM UTC and was resolved by 5:37 AM UTC. WebEx issued 2 official updates during the event and then restored normal service. The issue appeared isolated to the WebEx Control Hub / Sign In component.

From Jan 24, 2025 10:22 PM UTC the WebEx Control Hub / Hybrid Service Management was listed as degraded and remained in that state for most of the following day. The issue likely impacted administration tasks and related service management features within WebEx Control Hub, with the incident lasting about 18 hours and 35 minutes before full operation was restored by Jan 25, 2025 4:57 PM UTC.

The WebEx status page recorded two official updates during the incident, moving from up to degraded and later back to up. The impact appears to have been confined to a single component, with no geographic pattern observed. No user reports were recorded during the event.

Webex Control Hub / Device management experienced a brief degraded state beginning at 3:57 PM UTC and resolving by 5:27 PM UTC, lasting approximately 1 hour and 30 minutes. During this window some device management features may have been intermittently unavailable or slower to respond. The incident prompted the provider to post updates reflecting the degraded performance and subsequent recovery. The issue appeared isolated to the Webex Control Hub / Device management component, with no regional outages reported.

Webex experienced a partial outage across several services including Webex Calling / Dedicated Instance, UCM Cloud in the Americas, Webex Contact Center Call Delivery and Agent Service, and Slido integrations for Google Slides and Slido Presentation. Users may have experienced degraded performance or intermittent feature availability across these components during the incident window.

Timeline overview: The incident began with degradation of Webex Calling at Jan 13, 2025 3:37 PM UTC and progressed through other components in the days that followed. Some services began recovering by Jan 15, 2025 5:47 AM UTC, while Slido integrations showed later degradation at Jan 15, 2025 4:27 PM UTC and recovered by Jan 15, 2025 9:22 PM UTC. Webex Cloud Registered Device / Webex Room Systems entered degraded status again on Jan 16, 2025 6:52 AM UTC and were restored by Jan 16, 2025 8:12 AM UTC. Final components resumed operation by Jan 17, 2025 1:12 AM UTC.

The provider issued nine status updates over the course of the incident to communicate progress and recoveries, and most services returned to normal by early 17 January 2025.