WebEx Outage History

WebEx Commercial experienced a brief outage when the Cisco BroadCloud / Carrier Provisioning component went down at Jan 21, 2026 2:57 PM UTC, causing a temporary disruption to provisioning-dependent WebEx functionality. The outage lasted approximately 1 hour and 55 minutes and was resolved when the component returned to normal operation at Jan 21, 2026 4:52 PM UTC. The issue appeared limited to a single component within WebEx infrastructure.

The WebEx status page documented the incident with two official updates: the first indicating the component was down and the second confirming restoration of service. There was no indication of a broader service-wide impact beyond the affected provisioning component.

Webex Meetings experienced a brief degraded performance affecting core meeting functionality, including starting and joining meetings, the video platform, and content sharing. The incident began at 11:32 AM UTC and was resolved by 11:52 AM UTC, lasting about 20 minutes. The Webex status page issued two updates during the incident, and a small number of users reported intermittent issues within the window before services returned to normal. The impact was limited to Webex Meetings components and did not indicate wider outages across the service.

WebEx reported a degraded performance condition affecting the Dedicated Instance/UCM Cloud component (Dedicated Instance - Other) beginning on Jan 16, 2026 5:47 AM UTC. The issue persisted for several days and was resolved on Jan 19, 2026 6:32 AM UTC, with the Dedicated Instance returning to normal operation. The WebEx status page indicated a transition from an initial degraded state (warn) to normal operation as of the recovery time.

Webex Events (formerly Socio) underwent scheduled maintenance that affected seven components: Streaming, Lead Retrieval, Live Display, Web App, Event Apps, Registration, and Platform. The maintenance window began at 7:07 AM UTC and ended at 9:17 AM UTC, lasting about 2 hours 10 minutes, during which services may have been intermittently unavailable.

WebEx Contact Center experienced a brief degraded performance affecting two components: Call Delivery and Agent Service. The degradation began at 6:27 AM UTC and was resolved by 7:52 AM UTC, lasting approximately 1 hour 25 minutes. User reports indicated difficulties making or receiving calls, with examples from Atlanta and Tulsa.

The provider issued two status updates during the incident, describing the degraded state and subsequent restoration. Both components returned to normal after the final update.

WebEx reported a brief degraded condition affecting the Developer API and the Developer and App Hub Portal. The issue began at 1:12 PM UTC and was resolved by 2:52 PM UTC, lasting about 1 hour 40 minutes. The incident prompted two official status updates from WebEx during the event, and the impact was limited to the Developer API and the Developer and App Hub Portal.

WebEx experienced a degraded service impacting the Dedicated Instance/UCM Cloud - Dedicated Instance - Other component from 3:07 AM UTC to 1:47 AM UTC, lasting about 22 hours and 40 minutes. During the window, users reported intermittent connectivity and degraded performance when using the Dedicated Instance features. The incident was documented on WebEx's status page and progressed through updates as the situation evolved, before restoration.

The WebEx App Start/Join Meetings component experienced degraded performance beginning at 12:47 AM UTC and was resolved by 5:47 PM UTC. The incident lasted roughly 17 hours and affected users attempting to start or join meetings. The provider issued 2 status updates during the incident, noting degraded performance and eventual restoration. A single component was impacted, and there is no public root-cause disclosed in the updates.

WebEx experienced a brief degraded performance on its commercial services. The status page moved from up to warn at 7:22 AM UTC and returned to up by 7:47 AM UTC, lasting about 25 minutes. WebEx provided updates on the status page during the incident, and services returned to normal after the restoration.

WebEx Control Hub / User Management experienced a brief degradation starting at Dec 2, 2025 3:22 PM UTC and was restored by Dec 2, 2025 4:17 PM UTC, for a total duration of approximately 55 minutes. The incident was listed as a degraded state on the WebEx status page and affected admin-related capabilities within WebEx Control Hub. WebEx posted two status updates during the incident and confirmed restoration after the issue was resolved.