WebEx Outage History

The Webex for BroadWorks / Sign in component experienced a brief period of degraded sign-in, affecting users attempting to sign in to Webex for BroadWorks. The outage lasted about 1 hour, with the component listed as degraded from 7:32 AM UTC and restored to normal by 8:32 AM UTC. Status updates noted the temporary degradation, and no user reports were observed during the event.

On Nov 30, 2025 7:07 AM UTC WebEx listed Slido API and Slido Europe API as entering maintenance. The maintenance window lasted about 30 minutes, with the affected components returning to an operational state by Nov 30, 2025 7:37 AM UTC. WebEx issued two status updates during the incident documenting the maintenance and restoration of the Slido endpoints.

A brief degradation affected Slido API endpoints across six regions (Canada API, United Arab Emirates API, United States API, Europe API, Australia API) and the Slido API backend used by WebEx events. The issue began at 6:12 PM UTC and was resolved by 6:27 PM UTC. Users may have experienced slower responses or failures when loading Slido features such as polls and Q&A within WebEx events during this window. The degradation appeared across multiple regional endpoints, indicating a short-lived global impact.

WebEx experienced a brief period of degraded performance beginning at 4:52 AM UTC. The WebEx status page shows the incident transitioning from an Up state to a degraded (Warn) state and remaining there until 6:42 AM UTC, for a total duration of approximately 1 hour 50 minutes. During this window, users may have encountered intermittent connectivity and slower response times when using WebEx meetings and collaboration features.

The incident was reflected on WebEx's public status updates with the sequence of status changes from Up to Degraded and back to Up, indicating a temporary disruption that was subsequently resolved.

WebEx Control Hub / User management experienced a brief degradation beginning at 4:17 PM UTC and lasting about 20 minutes, with the component returning to normal by 4:37 PM UTC. The incident affected administrative user management tasks within WebEx Control Hub and was documented by two official status updates that described the degradation and the subsequent restoration. The issue was isolated to this component and did not indicate a broader impact across WebEx services.

WebEx experienced partial service interruptions affecting two areas: Webex Contact Center / Virtual Agent Voice and Webex Meetings / Start/Join Meetings. The Virtual Agent Voice component entered a degraded state at Nov 19, 2025 4:07 PM UTC and remained degraded until Nov 20, 2025 3:42 AM UTC, with the issue lasting roughly 11 hours. Separately, WebEx Meetings started experiencing issues around Nov 19, 2025 7:02 PM UTC and were back to normal by 7:17 PM UTC, marking a brief disruption to meeting start/join for some users. A small number of user reports were received, including one from São Paulo, Brazil, indicating limited regional impact amid the broader activity.

WebEx Control Hub / User Management experienced a brief degraded period beginning at Nov 17, 2025 6:32 PM UTC and was restored by Nov 17, 2025 9:17 PM UTC. The incident lasted about 2 hours and 45 minutes and included two official status updates from WebEx describing the degraded operation and restoration. The issue affected WebEx Control Hub / User Management functionality, impacting administrative and user-management workflows during the window.

WebEx Calling / Devices experienced degraded performance beginning at Nov 17, 2025 1:17 AM UTC and was resolved by Nov 17, 2025 8:02 AM UTC. The incident lasted approximately 6 hours and 45 minutes, with users relying on WebEx Calling devices potentially seeing intermittent call quality or related issues during this window. WebEx posted two status updates detailing the degraded condition and its restoration.

WebEx briefly degraded the Developer API and the Developer and App Hub Portal, with developers potentially experiencing slower API responses or intermittent portal access. The incident lasted about 15 minutes, from 4:17 PM UTC to 4:32 PM UTC, and WebEx published two official status updates during the event. Services returned to normal after the brief degradation.

During the incident, WebEx reported degraded performance for Webex Contact Center / Virtual Agent Voice. The issue began at Nov 13, 2025 5:12 AM UTC and was resolved by Nov 13, 2025 6:52 AM UTC, lasting about 1 hour and 40 minutes. The provider issued 2 status updates during the incident to communicate the change and restoration. The affected component transitioned from warn to up as the service recovered.