WebEx Outage History

WebEx experienced a brief degradation in the Cisco BroadCloud Carrier Provisioning component, with only that component listed as affected. The incident began at Nov 5, 2025 8:02 PM UTC and was resolved by Nov 5, 2025 8:32 PM UTC, lasting about 30 minutes. The WebEx status page showed a transition from up to warn and back to up, and two official updates were issued during the incident.

Webex Contact Center experienced a partial outage affecting three components: Reports and Administrative Service, Call Delivery, and Virtual Agent Voice. The disruption caused degraded reporting, disrupted call routing, and issues with voice agent features. The incident began at 2:12 PM UTC and was resolved by 7:12 PM UTC, as components were restored.

WebEx experienced a brief degradation affecting the WebEx Contact Center / Reports and Administrative Service, potentially impacting reporting and administrative workflows. The incident lasted about 1 hour 20 minutes with two official status updates from WebEx during the event.

WebEx Hybrid Services / Calendar Service experienced an outage that disrupted calendar-related features for WebEx users. The incident began on Oct 29, 2025 5:37 PM UTC and was resolved by Oct 29, 2025 10:07 PM UTC, lasting 4 hours and 30 minutes. WebEx published 2 status updates during the incident as the Calendar Service recovered to normal operation.

An outage affected WebEx Control Hub / Device management and WebEx Calling / Provisioning for about 1 hour and 5 minutes. The incident began at Oct 28, 2025 3:57 PM UTC and was resolved by Oct 28, 2025 5:02 PM UTC, with users potentially experiencing intermittent access or degraded functionality for device management and provisioning features during that window. The WebEx status page shows both components transitioning from up to a degraded state (warn) and back to up, indicating a brief degraded period before normal service resumed.

Webex Control Hub / User Management experienced a brief degraded performance on 2025-10-27, impacting administrative tasks such as user management and provisioning. The incident began at 3:57 AM UTC and was resolved by 5:07 AM UTC, lasting roughly 1 hour and 10 minutes. The issue appeared limited to the Webex Control Hub / User Management component, and the status page reflected the degradation before returning to normal. The provider issued two status updates during the incident and confirmed restoration once the issue was resolved.

WebEx Commercial experienced a brief degraded performance incident, with the status page transitioning from up to warn at Oct 25, 2025 12:57 AM UTC and returning to up at Oct 25, 2025 2:02 AM UTC. The outage lasted about 1 hour and 5 minutes. During this window, some users may have encountered intermittent issues when using WebEx services. The WebEx status page posted 2 updates detailing the degraded condition and its restoration, and the service was restored to normal after the incident.

WebEx Control Hub / User management experienced a brief degraded state starting at 6:47 PM UTC, with the component moving to a degraded condition (warn) and then returning to normal by 7:57 PM UTC. The incident lasted approximately 1 hour 10 minutes and was limited to the WebEx Control Hub / User management component, likely impacting tasks that rely on user management workflows within WebEx Control Hub.

WebEx published two status updates during the event to communicate the issue and its restoration for the WebEx Control Hub / User management component.

The Webex Contact Center experienced phased degradation affecting core services. At 5:02 PM UTC, the Webex Contact Center / Reports and Administrative Service moved to a degraded state. Later at 7:37 PM UTC, the Webex Contact Center / Call Delivery component also entered a degraded state. The degraded period impacted reporting, administrative tasks, and call delivery workflows for users.

Recovery progressed with Call Delivery returning to normal at 8:52 PM UTC and Reports and Administrative Service fully restored by 11:52 PM UTC. The incident lasted about 6 hours and 50 minutes, from the initial degradation to full restoration. The provider issued four status updates documenting the progression from degraded to full availability.

The WebEx Contact Center / Call Delivery component experienced a brief degraded performance starting at 9:27 AM UTC and was restored by 9:45 AM UTC (about 18 minutes). The WebEx Status Page documented the incident with two updates: an initial warning and a subsequent recovery, after which the component returned to normal. Users may have experienced intermittent issues with call delivery and related features during the window.