WebEx Outage History

Webex Meetings and Webex Audio experienced a brief degraded performance starting at 11:22 AM UTC. Users may have encountered intermittent access or audio issues during meetings while these components were listed as degraded. The incident lasted about 1 hour 20 minutes before the service returned to normal. The provider issued 2 status updates during the incident, detailing the degraded state and subsequent restoration.

Webex Contact Center Enterprise in the North America region experienced a brief degradation in service, likely impacting call routing and related features for users in that region. The issue began at Aug 24, 2025 3:52 PM UTC and was resolved by Aug 24, 2025 5:27 PM UTC, lasting approximately 1 hour 35 minutes. The North America region component was the only affected element, and Webex issued two status updates during the incident before returning to full service for that region.

Webex Contact Center Enterprise in the North America region experienced a brief degraded performance event. The incident began at 5:32 PM UTC and was resolved by 5:47 PM UTC, lasting about 15 minutes. Users relying on North America region services may have faced slower responses or intermittent interruptions during this window.

The Webex status page showed the North America region transitioning from up to warn, then back to up, with two official status updates posted during the incident.

WebEx experienced degradation across two components: the Developer API / Calling CDR Feed API and WebEx Control Hub / Analytics. The degradation began at 12:47 PM UTC and affected both components through 2:47 PM UTC. Partial recovery started by 2:57 PM UTC, with the Developer API returning to normal and Analytics returning to normal shortly after. By 6:32 PM UTC, all affected features were back to normal. The incident lasted about 5 hours and 45 minutes, during which the provider issued 4 status updates.

WebEx experienced a brief degraded performance for the Dedicated Instance/UCM Cloud in the Americas Region. The incident began at 1:27 PM UTC and was resolved by 1:32 PM UTC, lasting about 5 minutes. The WebEx status page listed the Americas region component as degraded (warn) before returning to normal. During the event, users in the Americas Region may have experienced brief interruptions or degraded performance with WebEx services tied to the Dedicated Instance/UCM Cloud.

The status page posted two updates during the incident, documenting the degradation and the subsequent restoration to normal service. The issue was confined to the Americas Region and did not indicate a broader, global impact.

The Webex service experienced brief degraded performance affecting Webex Calling and Webex Contact Center on 2025-08-18. The outage began at 12:17 AM UTC and impacted three components: Webex Calling / 911/Emergency Services, Webex Calling / Calling, Media and Services, and Webex Contact Center / Call Delivery. A follow-up update at 12:22 AM UTC confirmed ongoing degradation for the Call Delivery component. The degraded period lasted about 2 hours and 10 minutes and was resolved by Aug 18, 2025 2:27 AM UTC. The provider issued three status updates during the incident.

WebEx experienced a brief degraded performance affecting WebEx App room creation and management and the WebEx Developer API / Webhooks. The outage began at 1:32 AM UTC and was resolved by 2:02 AM UTC, lasting approximately 30 minutes. The provider issued 2 status updates during the incident, noting issues with room creation/management and the Webhooks API. No broader regional pattern was indicated in the updates.

WebEx Meetings experienced a brief degraded performance affecting Start/Join Meetings and Share Content. The incident began on 2:37 PM UTC and was resolved by 3:47 PM UTC, lasting about 1 hour 10 minutes. Users could have faced trouble starting or joining meetings and sharing content during the window.

WebEx published two status updates during the event and then restored normal service for the two affected components.

WebEx Commercial experienced a brief degraded service period on Aug 14, 2025 1:37 PM UTC when the status transitioned to a degraded state and was restored to full operation by Aug 14, 2025 3:12 PM UTC, for a total duration of about 1 hour and 35 minutes. The provider issued two official updates during the incident, describing the degraded condition and the subsequent restoration. During the window, users may have encountered intermittent issues or reduced performance when using WebEx services. The incident duration and communication suggest a limited impact timeframe with a prompt restoration.

Webex Meetings briefly experienced degraded performance affecting the Video Platform and Share content components. The incident began at 2:02 PM UTC and was resolved by 2:22 PM UTC (about 20 minutes). The Webex status page documented two updates as the affected components transitioned from Up to a degraded state and back to Up.