WebEx Outage History

Webex Contact Center Enterprise regions experienced degraded performance across all regional deployments (Asia Pacific, EMEA, Australia, South America, North America). The issue began at 6:07 AM UTC when the status changed from up to warn, impacting customer interactions and call routing for users during the window. The degradation lasted approximately 1 hour and 45 minutes until the service returned to normal at 7:52 AM UTC.

WebEx experienced a brief degraded performance affecting the Developer API / Calling CDR Feed API. The impact was isolated to this API and did not disrupt other WebEx services. The incident began at Aug 11, 2025 7:17 AM UTC and was resolved by Aug 11, 2025 10:02 AM UTC, lasting about 2 hours and 45 minutes. The WebEx status page issued 2 updates as the situation progressed and the API returned to normal.

Webex Contact Center Enterprise in the North America region experienced degraded performance beginning at Aug 9, 2025 2:57 AM UTC and returning to normal at Aug 9, 2025 4:57 AM UTC, for a total duration of about 2 hours. Users may have encountered slower call handling and other contact center functions during the window.

Webex experienced extended degraded performance across three components: Webex Calling/Calling, Media and Services; Webex Control Hub/User management; and Webex Contact Center/Reports and Administrative Service. The incident began at 3:47 AM UTC with Webex Calling and Media entering a degraded state. A second wave of degradation occurred at 2:52 PM UTC affecting Webex Control Hub/User management and Webex Contact Center/Reports and Administrative Service. By 4:32 PM UTC those components had recovered to up, and all services were restored by 7:17 PM UTC.

The provider issued four official status updates during the incident, detailing progression and restoration across the affected components. The outage lasted roughly 15 hours and 30 minutes, indicating a broad but temporary impact to calling, administration, and contact center features during the period.

The WebEx Developer API and Developer Portal experienced a brief outage that left API access and portal functionality temporarily unavailable for developers. The incident affected programmatic integrations and developer workflows for about 40 minutes. The outage began at Aug 7, 2025 3:37 PM UTC and was resolved by Aug 7, 2025 4:17 PM UTC. WebEx issued 3 status updates during the incident as the issue progressed from up to warn, then to down, and back to up.

The Webex App experienced degraded performance affecting sign-in and sign-up. The issue began at 9:22 AM UTC and was resolved by 2:22 PM UTC. Sign-in and account creation actions may have been slower or failed for some users. The incident lasted about 5 hours and was limited to the Webex App sign-in and sign-up component. The provider issued two status updates during the event, first indicating a degraded state and later returning the service to normal.

WebEx experienced a brief degradation affecting Slido / Supporting Services. The issue began at 2:42 PM UTC and was resolved by 3:37 PM UTC, lasting about 55 minutes. The WebEx status page issued 2 updates during the incident, first listing a degraded Slido / Supporting Services and later confirming recovery. Users relying on Slido features during WebEx events may have encountered intermittent performance issues while the rest of WebEx remained available.

The WebEx Calling platform experienced a brief degradation beginning at Aug 4, 2025 2:37 AM UTC, impacting Cisco Calling Plans, 911/Emergency Services, and the Calling, Media and Services components. During the incident, users may have encountered issues with calling and related media services while these components were listed as degraded on WebEx status updates.

The 911/Emergency Services component recovered by Aug 4, 2025 3:07 AM UTC, with the remaining Calling, Media and Services and Cisco Calling Plans components restored by Aug 4, 2025 4:37 AM UTC. The outage lasted approximately two hours, after which all WebEx Calling features were available again.

Webex experienced a brief degradation affecting core Webex Calling and Webex Contact Center services. The outage began at Jul 30, 2025 2:42 PM UTC and affected four components: Webex Calling / Calling, Media and Services; Webex Calling / Provisioning; Webex Calling / Cisco Calling Plans; and Webex Contact Center / Call Delivery. The degradation continued until Jul 30, 2025 3:57 PM UTC, lasting about 1 hour and 15 minutes, after which services returned to normal. The Webex status page posted two updates during the incident: first to indicate degraded performance, then to confirm restoration for all listed components.

Webex experienced a brief degradation affecting five components across Webex Calling and Webex Contact Center. Beginning at 3:52 PM UTC, Webex Calling / 911/Emergency Services, Webex Calling / Calling, Media and Services, Webex Calling / Provisioning, Webex Calling / Cisco Calling Plans, and Webex Contact Center / Call Delivery entered a degraded state. The incident persisted for about an hour and was resolved by 4:57 PM UTC. Webex issued two status updates during the event to communicate the degraded service and subsequent restoration.