WebEx Outage History

Webex Calling and Webex Contact Center experienced degraded performance beginning at 4:27 PM UTC. The incident affected multiple Webex Calling components, including Calling, Media and Services, Provisioning, 911/Emergency Services, and Cisco Calling Plans, as well as Webex Contact Center / Call Delivery. Users reported quality and connectivity issues, with some calls and provisioning tasks affected during the event. The outage lasted about 2 hours and 50 minutes and was resolved by 7:17 PM UTC.

The provider posted four status updates during the incident, noting degraded performance for the affected components and eventual restoration to normal. There was no Early Warning Signal detected for this outage.

WebEx provisioning services were degraded starting at 9:07 AM UTC for WebEx Calling / Provisioning, with Cisco BroadCloud / Carrier Provisioning entering a degraded state at 11:47 AM UTC. By 12:27 PM UTC both components had returned to normal, and the WebEx Calling / Provisioning and Cisco BroadCloud / Carrier Provisioning were listed as up again. The provider issued 3 status updates during the incident, which lasted approximately 3 hours and 20 minutes and primarily affected provisioning workflows for WebEx Calling and BroadCloud carrier services.

The North America region of Webex Contact Center Enterprise experienced a brief degradation that affected real-time contact center operations for some users. Some users may have encountered delays or intermittent access to contact center features during the incident.

According to Webex status communications, the issue began at 2:47 PM UTC and was resolved by 7:22 PM UTC, lasting about 4 hours and 35 minutes. Webex published two status updates during the incident and the North America region returned to normal after the final update.

WebEx Meetings experienced a brief outage that impacted multiple features. The incident began with a degradation alert at Jul 11, 2025 7:32 PM UTC, then escalated to a full outage at Jul 11, 2025 7:42 PM UTC, affecting 10 components including WebEx Audio, WebEx Assistant, Share content, Schedule meetings, WebEx Scheduler Add-on, Sign in and sign up, Access Webex URL, Start/join meetings, Video Platform, and WebEx Recording. The services were restored by Jul 11, 2025 7:52 PM UTC, lasting approximately 10 minutes.

Webex Control Hub Sign In experienced a brief degraded sign-in issue that affected access for administrators trying to reach Webex Control Hub. The incident began at Jul 11, 2025 5:47 PM UTC and was resolved by Jul 11, 2025 5:52 PM UTC, lasting about 5 minutes. Webex posted two status updates during the incident, noting a temporary degraded sign-in experience before services returned to normal. The issue affected only the Webex Control Hub Sign In component, with no wider impact reported on other Webex services.

On Jul 3, 2025 8:32 AM UTC, Webex experienced degraded performance across two components: Webex Meetings / Video Platform and Developer API / Developer Portal. The issue began with Webex Meetings at Jul 3, 2025 8:32 AM UTC and the Developer API followed at Jul 3, 2025 8:42 AM UTC. The Webex Meetings service recovered by Jul 3, 2025 9:22 AM UTC, while the Developer API remained degraded until Jul 3, 2025 1:02 PM UTC. Users likely encountered difficulties with meeting participation and video quality, as well as access to API endpoints during the incident window. The provider issued four official status updates as the situation progressed, with full restoration by Jul 3, 2025 1:02 PM UTC.

WebEx Slido / Supporting Services entered a maintenance window starting at 10:22 PM UTC and concluding at 3:07 AM UTC. During this period, Slido features integrated with WebEx may have been unavailable or limited as the Slido / Supporting Services component underwent planned maintenance. The status page shows a maintenance event for this component, indicating it was a scheduled activity rather than a fault. The window lasted roughly 4 hours and 45 minutes. The provider issued 2 status updates during the incident to communicate the maintenance and its completion.

WebEx Contact Center / Reports and Administrative Service briefly experienced degraded performance for about 30 minutes, starting at Jul 2, 2025 4:27 PM UTC and ending at Jul 2, 2025 4:57 PM UTC. Users relying on reporting and administrative functions within the WebEx Contact Center may have encountered slower access or limited functionality during that window. The incident affected 1 component (Webex Contact Center / Reports and Administrative Service).

WebEx Commercial briefly experienced degraded performance beginning at Jun 26, 2025 2:37 PM UTC, as indicated by the status page, before being restored at Jun 26, 2025 2:52 PM UTC. The incident lasted about 15 minutes, during which users could have seen intermittent issues with WebEx meetings and collaboration features. The service published two status updates during the event, describing the degradation and its quick restoration.

Webex Calling experienced a brief degradation. The Webex Calling component was listed as degraded from 2:47 PM UTC to 4:07 PM UTC UTC, lasting about 1 hour 20 minutes. This period likely affected users relying on calling features during the window.

The Webex status page provided two official updates during the incident, and the Webex Calling service returned to normal by 4:07 PM UTC. No broader impact to other Webex services was indicated.