Is Westpac New Zealand Contact Centre down?
Current Westpac New Zealand Contact Centre status is UP

We checked the official Westpac New Zealand Contact Centre Status Page 5 min. 29 sec. ago. Learn more
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Recent Westpac New Zealand Contact Centre Outages and Issues

Follow the recent outages and downtime for Westpac New Zealand Contact Centre in the table below.

Start Time

Type

Length

Message

Details

May 29, 2023 03:16 UTC

DOWN

about 6 hours

Contact Centre connectivity

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Start Time

May 29, 2023 03:16 UTC

Type DOWN
Affected Components

Contact Centre

Message

Contact Centre connectivity

Details

Investigating - We are currently experiencing a technical problem relating to our Contact Centre which means we can’t take incoming calls.We are working hard to fix this issue as soon as possible and we will update you when it is resolved.We apologise for the inconvenience. May 29, 2023 - 15:13 NZST

October 24, 2022 22:01 UTC

WARN

about 3 hours

Contact centre wait times

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Start Time

October 24, 2022 22:01 UTC

Type WARN
Affected Components

Contact Centre

Message

Contact centre wait times

Details

Investigating - Due to a technology issue, callers to our contact centre are experiencing longer than usual wait times. If your call is not urgent, please call us later. We apologise for the inconvenience, and are working hard to fix the issue. Oct 25, 2022 - 10:57 NZDT

June 23, 2022 03:26 UTC

WARN

4 months

2 Degrees text verification issues

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Start Time

June 23, 2022 03:26 UTC

Type WARN
Affected Components

Contact Centre

Message

2 Degrees text verification issues

Details

Identified - Some 2degrees customers are experiencing intermittent issues with their text message services. This is affecting some of our processes that rely on text message verification like international payments, text authentication and text alerts.As the issue is intermittent, please try again later, and if the problem persists, please reach out to our Contact Centre for assistance.2degrees are working to fix the problem and their status updates can be found at: https://www.2degrees.nz/network-status/We apologise for the inconvenience. Jun 23, 13:37 NZST

June 23, 2022 03:06 UTC

WARN

20 minutes

Connectivity issue

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Start Time

June 23, 2022 03:06 UTC

Type WARN
Affected Components

Contact Centre

Message

Connectivity issue

Details

Identified - Some of our staff are experiencing connectivity issues that are affecting their abilities to help customers. As a result, wait times in our Contact Centre are growing. If your issue is not urgent, please try again later. We apologise for the inconvenience. Jun 23, 15:05 NZST

April 06, 2022 20:16 UTC

WARN

about 3 hours

Inquiries delays

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Start Time

April 06, 2022 20:16 UTC

Type WARN
Affected Components

Westpac Branches

Contact Centre

Message

Inquiries delays

Details

Identified - Due to a technical issue this morning, our team is currently unable to help with some transactional inquiries. This may mean longer than normal wait times for people calling our contact centre and in branch.Westpac One online banking remains operational. We’re sorry for the inconvenience, and we’re working hard to fix this issue. Apr 7, 08:11 NZST

2024-04-21 05:24:58 UTC UTC

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2024-04-21 05:24:58 UTC UTC

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2024-04-21 05:24:58 UTC UTC

STATUS

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2024-04-21 05:24:58 UTC UTC

STATUS

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2024-04-21 05:24:58 UTC UTC

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Sign Up for More Westpac New Zealand Contact Centre History

StatusGator has about 3 years of Westpac New Zealand Contact Centre status history.

No outages or status changes in the last 24 hours

Westpac New Zealand Contact Centre status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Westpac New Zealand Contact Centre Outage and Status History

We've been monitoring Westpac New Zealand Contact Centre outages since March 14, 2021.
Here's the history of service outages we've observed from the Westpac New Zealand Contact Centre Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Westpac New Zealand Contact Centre Status Page Integration

Westpac New Zealand Contact Centre is a Smart Home solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 199 outages that affected Westpac New Zealand Contact Centre users. When Westpac New Zealand Contact Centre publishes downtime on their status page, they do so across 17 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Westpac New Zealand Contact Centre to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Westpac New Zealand Contact Centre incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Westpac New Zealand Contact Centre is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Westpac New Zealand Contact Centre is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Westpac New Zealand Contact Centre posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Westpac New Zealand Contact Centre enters a pre-planned maintenance window, keeping you up to date.

Since Westpac New Zealand Contact Centre publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Westpac New Zealand Contact Centre posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Westpac New Zealand Contact Centre has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Westpac New Zealand Contact Centre has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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