Is Zendesk Email Service down?
Current Zendesk Email Service status is UP

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Recent Zendesk Email Service Outages and Issues

Follow the recent outages and downtime for Zendesk Email Service in the table below.

Start Time

Type

Length

Message

Details

April 25, 2024 08:31 UTC

DOWN

30 minutes

Issues with deals, leads and contacts not loading in Sell

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Start Time

April 25, 2024 08:31 UTC

Type DOWN
Affected Components

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Voice Service

Sell - Data Import Service

Sell - Search Service

Sell - Misc

Sell - Apps

Sell - Zendesk Advocacy Widget (via sell)

Sell - API

Sell - Apps Marketplace

Message

Issues with deals, leads and contacts not loading in Sell

Details

We are investigating reports of deals, leads and contacts not loading in Sell for customers across multiple Pods. We will provide more information as it becomes available

March 07, 2024 15:06 UTC

WARN

about 2 months

Merge organization (beta) feature temporarily disabled

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Start Time

March 07, 2024 15:06 UTC

Type WARN
Affected Components

Sell - API

Sell - Web Interface

Sell - Search Service

Sell - Misc

Sell - Apps Marketplace

Sell - Mobile Synchronization

Sell - Email Service

Sell - Voice Service

Sell - Data Import Service

Sell - Zendesk Advocacy Widget (via sell)

Sell - Apps

Message

Merge organization (beta) feature temporarily disabled

Details

Due to a recently introduced software defect that has caused some closed tickets to be unintentionally be updated, we have temporarily disabled the merge organization feature (beta). We will provide an update once we're able to identify the root cause and fix the underlying issue, until then the merge organization feature will remain disabled indefinitely.

March 07, 2024 14:51 UTC

DOWN

15 minutes

List of Sell Email Templates does not display on the settings page and Merge organization (beta) feature temporarily disabled

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Start Time

March 07, 2024 14:51 UTC

Type DOWN
Affected Components

Sell - API

Sell - Apps

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Voice Service

Sell - Data Import Service

Sell - Search Service

Sell - Misc

Sell - Apps Marketplace

Sell - Zendesk Advocacy Widget (via sell)

Message

List of Sell Email Templates does not display on the settings page and Merge organization (beta) feature temporarily disabled

Details

We are currently investigating reports that Sell Email Templates are not displaying properly in the admin settings. Investigation is underway and we will provide another update shortly.

February 29, 2024 11:11 UTC

WARN

about 6 hours

Issues with receiving emails in Sell

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Start Time

February 29, 2024 11:11 UTC

Type WARN
Affected Components

Sell - Misc

Sell - Apps

Sell - Email Service

Sell - Voice Service

Sell - Data Import Service

Sell - Web Interface

Sell - API

Sell - Apps Marketplace

Sell - Zendesk Advocacy Widget (via sell)

Sell - Mobile Synchronization

Sell - Search Service

Message

Issues with receiving emails in Sell

Details

We are currently addressing a service disruption affecting the Sell Email delivery feature for customers across all Pods. This disruption may result in delayed synchronization of incoming emails. However, outbound emails should still be sent without issue at this time. As we work to update and synchronize emails, please note that this process may take a few hours. Our next update will be provided in 4 hours or sooner if we have more information to share. We appreciate your patience.

February 26, 2024 18:26 UTC

DOWN

about 3 hours

Issues accessing product on Pod 29

See more
Start Time

February 26, 2024 18:26 UTC

Type DOWN
Affected Components

Talk - Inbound Calls

Support - SLAs

Support - Apps

Chat - Dashboard

Chat - Chat Widget

Support - Apps Marketplace

Support - Search

Support - Agent Experience

Support - API

Support - Talk (via Support)

Support - Ticketing

Support - Triggers & Automations

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Email

Support - Chat (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - API

Guide - Search

Guide - Requests / Request Form

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - API

Talk - Zendesk Advocacy Widget (via talk)

Talk - Call Greetings

Talk - Digital Calls

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Data Import Service

Sell - Search Service

Sell - API

Sell - Misc

Sell - Apps

Sell - Zendesk Advocacy Widget (via sell)

Sunshine Platform - Custom Objects

Sunshine Platform - Events and Profiles

Sunshine Platform - Sandbox

Sunshine Platform - Webhooks

Sunshine Platform - Marketplace

Sunshine Platform - API Dashboard

Sunshine Platform - ZIS (Zendesk Integration Services)

Sunshine Platform - AWS Eventbridge Connector

Sunshine Platform - Incremental Ticket & Event Export API

Sunshine Platform - Developer Portal

Sunshine Conversations - Dashboard

Sunshine Conversations - Hosted WhatsApp API Clients

Sunshine Conversations - SDKs

Sunshine Conversations - Third-Party Channels

Sunshine Conversations - Misc

Services - Billing

Services - Answer Bot

Services - Admin Center

Talk - Text Messages

Sell - Voice Service

Guide - Zendesk Advocacy Widget (via guide)

Support - Views

Services - Insights / GoodData

Sunshine Conversations - Core API & Webhooks

Chat - Misc

Support - Misc

Talk - Misc

Talk - Talk Settings

Sell - Apps Marketplace

Message

Issues accessing product on Pod 29

Details

We are investigating an issue that is impacting a subset of customers on Pod 29, causing access issues and preventing use of the product. We will provide further updates soon.

2024-04-27 17:40:54 UTC UTC

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2024-04-27 17:40:54 UTC UTC

STATUS

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2024-04-27 17:40:54 UTC UTC

STATUS

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2024-04-27 17:40:54 UTC UTC

STATUS

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2024-04-27 17:40:54 UTC UTC

STATUS

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Sign Up for More Zendesk Email Service History

StatusGator has over 7 years of Zendesk Email Service status history.

No outages or status changes in the last 24 hours

Zendesk Email Service status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

Zendesk Email Service Outage and Status History

We've been monitoring Zendesk Email Service outages since January 7, 2017.
Here's the history of service outages we've observed from the Zendesk Email Service Status Page:

Instant enriched data from
3,580 status pages

About Our Zendesk Email Service Status Page Integration

Zendesk Email Service is a CRM solution that StatusGator has been monitoring since January 2017. Over the past over 7 years, we have collected data on on more than 10,152 outages that affected Zendesk Email Service users. When Zendesk Email Service publishes downtime on their status page, they do so across 93 components and 10 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor Zendesk Email Service to get notified when it's down or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 182,100 notifications to our users about Zendesk Email Service incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Zendesk Email Service is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zendesk Email Service is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zendesk Email Service does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Zendesk Email Service maintenance notifications, please email us.

Zendesk Email Service does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zendesk Email Service maintenance events into your unified calendar.

When Zendesk Email Service posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zendesk Email Service has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zendesk Email Service has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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