Big update: Meet Custom monitors and Incidents!

We know a lot of you have been waiting for this for a while, and we are super exited to announce that StatusGator now supports Custom Monitors. These monitors are items displayed on your board and status page that you control the status of via incidents.

What is a Custom Monitor?

In comparison to Cloud and Website monitors, a Custom Monitor is a vital component of your status page that you manage manually by creating incidents. When your Custom Monitor experiences downtime or any outage, you use incidents to communicate issues with your status page users directly.

Custom Monitors are a great compliment to our existing cloud Service monitors and Website monitors. Those monitors are checked automatically and when their status changes, you and your status page subscribers are alerted automatically.

Custom Monitors have many uses:

  • Internal status pages: Display the status of your network, Wifi, or other systems and services that are not actively monitored by StatusGator.
  • Customer-facing, public status pages: Manually communicate the status of your software and systems with your customers or end-users. In most circumstances, you would not want automated monitoring alerts going to your customers. Instead, you use Custom Monitors and Incidents to communicate outages to your customers via your status page.
  • Integrate with a third-party monitoring tool to send status updates to StatusGator via the API. (Coming soon!)

To add a Custom Monitor, go to the Monitors page and click the “Add Monitor” button. Then, select the “Custom Monitor” option. Name it a way that makes that makes sense to your status page users (e.g API, Website, Database, Network infrastructure, CDN, Dashboard etc.) and click “Save.” Your new monitor will now appear in your monitors list. You can add as many Custom Monitors as you need.

If you have your own product (e.g., a SaaS platform, e-commerce site, or mobile application), we recommend creating a dedicated board for your Custom Monitors to share them with your status page users separately from third-party services or websites you monitor. Otherwise, feel free to have everything on one board.

Reminder: you can always control which monitors are included on your status page.

How to manage Custom Monitors

To communicate any issues with Custom monitors, such as downtime, maintenance, or outages, you can use the new tool called “Incidents“. Simply navigate to your Incidents page, click the “Add Incident” button, fill out the requested fields, and publish the incident. When creating an incident you can:

  • Create an incident name
  • Choose the incident severity from Major, Minor, or Maintenance options
  • Set the incident phase: whether you are just investigating, have identified the issue, or are monitoring it to ensure that all fixes are in place
  • Optionally add an explanation of what’s happening
  • Select the affected Custom monitors from your list and set their status based on the impact of the incident: Down, Warn, or Maintenance
  • Decide whether to notify your Status Page subscribers about this issue

Note: you can also create an incidents directly from your Monitors page. Simply click on the context menu of your Custom monitor (three dots icon), and select “Create incident” option.

Have any questions or product requests? Feel free to reach out to us at hi@statusgator.com. We’re here to help!