Last checked from Support Portal official status page 19 sec. ago
Customer support and resources for Atlassian products.
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Report an issueThis chart represents Support Portal service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Support Portal status data.
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Since November 10, 2019, StatusGator has been monitoring Support Portal outages, downtime, and service disruptions to provide comprehensive insights into its status history. Over the years, we've tracked and logged service outages and problems reported on the official Atlassian Support Status Page.
Follow the recent outages and downtime for Support Portal in the table below. If you're experiencing a problem now, check the current Support Portal status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Chat Support Down
|
17h 50m |
Warn
|
|
|
Some products are hard down
|
1h 10m |
Down
|
|
|
Unable to raise support tickets via Support Portal
|
1h 11m |
Down
|
|
|
Support Portal will be undergoing maintenance
|
1h 45m |
Warn
|
|
|
Support Portal will be undergoing maintenance
|
2h 50m |
Maint
|
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Stay updated with instant alerts for Support Portal outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Support Portal outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
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Start monitoring for freeSupport Portal (Customer support and resources for Atlassian products) is a a Productivity solution that StatusGator has been monitoring since November 2019. Over the past about 5 years, we have collected data on on more than 217 outages that affected Support Portal users. When Support Portal publishes downtime on their status page, they do so across 13 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Support Portal down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Support Portal is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Support Portal to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Support Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Support Portal outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Support Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Support Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Support Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Support Portal enters a pre-planned maintenance window, keeping you up to date.
When Support Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Support Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Support Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Support Portal outages by signing up now!
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