Is Atlassian Support Down?
Current Atlassian Support Status: up

Status History

We've been monitoring Atlassian Support since November 10, 2019. Here's the history of service outages we've observed from the Atlassian Support status page:

Recent Atlassian Support Outages and Issues

Follow the recent outages and downtime for Atlassian Support in the table below.

Sign Up for More Atlassian Support History

StatusGator has 11 months of Atlassian Support status history.

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Start Time Type Length Message Details
July 24, 2020 15:01 UTC WARN about 3 hours Partially Degraded Service
July 17, 2020 18:01 UTC WARN about 3 hours Some content is unavailable on community.atlassian.com Monitoring - Starting at 2020-07-17 8:47 AM UTC, some content was unavailable on community.atlass...
June 29, 2020 04:36 UTC WARN 3 days Login issues for users when attempting to access Support portal Investigating - We are investigating cases of degraded performance for Atlassian Support Cloud cu...
June 24, 2020 19:21 UTC DOWN about 2 hours getsupport.atlassian.com is unavailable Investigating - We are currently investigating this issue. Customers can create support cases as ...
May 23, 2020 14:01 UTC MAINTENANCE 20 minutes getsupport.atlassian.com will be undergoing maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
2020-09-28 18:33:59 +0000 UTC UNKNOWN X minutes downtime, will, about, question, go, the, Information, in, and here outage, in, each, once, more, so, Details, in, you, downtime, sign, information, sign, to, details, here, displayed, of, will, about, see, be, and and
2020-09-28 18:33:59 +0000 UTC UNKNOWN X minutes about, the, question, Information, in, here, go, will, and downtime and, will, downtime, to, in, more, you, outage, Details, of, sign, details, sign, see, about, here, each, once, so, in, displayed, information, and be
2020-09-28 18:33:59 +0000 UTC UNKNOWN X minutes in, question, downtime, the, will, about, here, go, and Information each, sign, to, downtime, Details, here, be, outage, sign, in, in, see, information, displayed, so, will, you, and, of, once, more, about, and details
2020-09-28 18:33:59 +0000 UTC UNKNOWN X minutes question, here, the, will, Information, downtime, go, in, and about so, each, will, you, and, sign, displayed, about, sign, in, details, outage, see, in, be, of, here, once, to, Details, downtime, more, and information
2020-09-28 18:33:59 +0000 UTC UNKNOWN X minutes here, about, the, downtime, in, Information, question, go, and will you, to, about, will, each, in, and, sign, outage, once, downtime, here, Details, details, be, of, in, sign, information, displayed, so, more, and see

Supported Features

We support the following features in our integration with the Atlassian Support status page:

  • Down Notifications

    If Atlassian Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Atlassian Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Atlassian Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Atlassian Support enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Atlassian Support publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Atlassian Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Atlassian Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Atlassian Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Atlassian Support down today?

According to its status page Atlassian Support is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Atlassian Support is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Atlassian Support is having issues?

There are two main options: You can check the Atlassian Support status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Atlassian Support status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Atlassian Support status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Atlassian Support customer support while checking everything on your side. You can also try Tweeting at them via @AtlassianHelp on Twitter. Or visit their official status page or website:

Atlassian Support Down?

Are you experiencing issues with Atlassian Support? Please share your issues below and let others know. Sign up above to receive notifications when Atlassian Support published outages.

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