Basecamp Outage History

Basecamp HEY experienced a scheduled database maintenance window that began at Apr 1, 2025 2:13 AM UTC and lasted about 50 minutes. The HEY component was placed into maintenance and returned to normal operation by Apr 1, 2025 3:03 AM UTC. Basecamp posted two status updates during the incident to inform users of the maintenance.

Basecamp conducted a scheduled maintenance on the HEY database, resulting in a short maintenance window for the HEY component. The maintenance began at 2:03 AM UTC and ended at 2:08 AM UTC, lasting about 5 minutes. Basecamp posted two status updates during the incident—one announcing the maintenance in progress and a follow-up noting the system was restored. The impact was limited to the HEY component with no broader service issues described.

Basecamp ran a scheduled database maintenance window affecting all products: Basecamp 4, Basecamp 2, Basecamp Classic, and Highrise. The maintenance began at 3:33 AM UTC and concluded by 4:33 AM UTC. During the window, these components were shown in maintenance status. The status page indicated the window was in progress and then completed, with two updates documenting the progression from maintenance to full service.

Basecamp ran scheduled maintenance on the HEY database from Feb 14, 2025 2:03 AM UTC to Feb 14, 2025 2:33 AM UTC, a roughly 30-minute window. During this period, HEY-related features could be temporarily unavailable while the database was updated. The Basecamp status page displayed two updates: an initial 'HEY Database Maintenance' notice and a final update confirming services had resumed normal operation.

Basecamp experienced a brief incident impacting inbound email delivery to the HEY component. Users likely saw delays in inbound messages while the issue was active. The incident began at Feb 7, 2025 4:08 PM UTC and was resolved about 15 minutes later at Feb 7, 2025 4:23 PM UTC. Basecamp issued two status updates during the event, noting that the issue was improving and that monitoring continued. Service returned to normal after the short disruption.

Basecamp 2 experienced a brief outage affecting access to the Basecamp 2 component. The interruption lasted about 5 minutes, beginning at 2:08 PM UTC and ending at 2:13 PM UTC. During the window, users could not load Basecamp 2 functionality. A user in Detroit reported issues at 2:11 PM UTC. The incident appeared limited to the Basecamp 2 component and did not indicate a wider Basecamp service disruption. The provider issued two status updates during the incident, first noting investigation, then confirming the service was restored.