Basecamp outage history

Basecamp experienced a brief interruption to the Highrise mail-in feature during a planned maintenance window. The maintenance began at 6:18 PM UTC and was resolved by 6:23 PM UTC, lasting roughly five minutes. Updates on the Basecamp status page indicated Highrise transitioned into maintenance and then returned to normal once the maintenance completed, with the rest of Basecamp services remaining unaffected.

Basecamp carried out scheduled mail-in maintenance affecting Highrise and Backpack. The incident began around 4:08 PM UTC when Highrise entered maintenance as part of the operation, while Backpack briefly remained up. The maintenance progressed with Backpack entering maintenance around 4:53 PM UTC and Highrise going back into maintenance around 4:58 PM UTC as Backpack came back up.

By 5:08 PM UTC Highrise was restored to full service and Backpack remained up, marking the end of the maintenance window after about one hour. Users may have experienced intermittent access to Highrise during the window.

Basecamp conducted mail-in maintenance affecting Backpack and Highrise components. A small number of users logged issues around 3:45 PM UTC ahead of the work, and status updates show the two components moving through maintenance during the window. The maintenance led to intermittent state changes as Backpack and Highrise were toggled between up and maintenance, but no full service outage was reported.

Basecamp's Backpack component entered a brief maintenance window (Backpack Mail-in Maintenance). The window started at 3:39 PM UTC and ended at 3:43 PM UTC, after which Backpack returned to normal operation.

Basecamp conducted a brief maintenance window for the Backpack Mail-in feature. Mail-in operations were temporarily unavailable during the window. The maintenance began at 3:03 PM UTC and completed at 3:33 PM UTC, lasting about 30 minutes, with Backpack returning to normal operation afterward.

Basecamp conducted a brief maintenance window for the Backpack mail-in feature. The Backpack component transitioned to maintenance at 2:53 PM UTC and returned to normal operation by 2:58 PM UTC, roughly five minutes later. During this window, mail-in functionality was temporarily unavailable as the maintenance completed and Backpack came back online.

Basecamp executed a short maintenance window for the Backpack feature, labeled Backpack Mail-in Maintenance. The Backpack component entered maintenance at 2:33 PM UTC and returned to normal operation at 2:43 PM UTC, a span of about ten minutes. During the window, Backpack-related functionality was in maintenance, and operations resumed once the maintenance completed, per the status page updates.

Basecamp Classic briefly entered a scheduled maintenance window, causing a short disruption for users. The maintenance began at 8:33 AM UTC and was completed when Basecamp Classic returned to normal at 9:33 AM UTC. The status page indicated the Basecamp Classic component moved from up to maintenance and back to up, with no reports of widespread issues outside the maintenance window.

Basecamp 5 and HEY experienced an outage that prevented loading for many users. The incident began at 12:23 PM UTC with Basecamp 5 down, followed by HEY going offline. Basecamp Classic also faced a brief disruption during the window as teams investigated the root cause and worked to restore services.

Recovery progressed quickly, with HEY, Highrise, and Campfire returning to access by 12:33 PM UTC and Basecamp 5 restoring by 12:38 PM UTC. An Early Warning Signal was triggered by StatusGator to reflect connection timeout errors observed in user reports during the incident, and a surge in reports indicated broad impact across Basecamp products.

A brief outage affected Basecamp 5 and its companion apps, including HEY, Highrise, and Campfire. Users reported being unable to load pages and access chat, with connection timeouts and other errors. The outage began around 12:15 PM UTC as reporting started and persisted for about 20 minutes before partial recovery began, with full restoration by 12:38 PM UTC.