Is Brightcove down?
Current Brightcove status is UP

We briefly experienced an issue with Brightcove Live's clipping functionality. Customers may have encountered error messages or failures in response to new Live clipping requests. Regular Brightcove Live streaming operation was unaffected.

Brightcove Engineering has mitigated the immediate issue impacting our ingestion service. New content upload/ingestion requests are operating as expected. Any previously failed request(s) from earlier today will require re-submission.

We briefly experienced an issue with Dynamic Delivery Ingestion. Customers may have encountered error message failures in response to new upload, ingestion or re-transcoding requests.

Brightcove Engineering has mitigated the immediate issue impacting our ingestion service. New content upload/ingestion requests are operating as expected. Any previously failed request(s) from earlier today will require re-submission.

We are currently experiencing an issue with Campaign. End-users are unable to view video content after submitting form data using Campaign's HubSpot lead form. Please note that the collection of that user data is still successful, and all other lead form types are unaffected.

Brightcove Engineering is investigating at the highest priority.

We are currently experiencing an issue with Video Cloud Studio. Newly uploaded video titles are currently unavailable within our Media module UI. The creation of ingest requests and transcoding of new content are not impacted.

Brightcove Engineering is investigating at the highest priority.

We will be performing scheduled maintenance tasks to our platform infrastructure on November 12th, 2022, from 2:00 PM until 10:00 PM UTC.

During the upcoming maintenance window, Brightcove Engineering will deploy changes and improvements to Brightcove Live, Analytics, Video Cloud Studio, our Player Management, and Player Delivery APIs, and Brightcove Interactivity (formerly HapYak):

Customers will be unable to view Live reporting for the present day and the Trending Now UI will also be unavailable. No actual data loss is expected—data will become available following the conclusion of the maintenance window. We recommend that customers for whom real-time Live reporting is a priority schedule events before or following the maintenance window, if possible.

Customers will be unable to access, create, modify or delete Brightcove web Players via our Player Management API or Players module UI within Video Cloud Studio. We anticipate the possibility of minor delays with the delivery of web players in production environments, however; actual content playback will be unaffected.

Brightcove Interactivity (formerly HapYak) functionality will also be unavailable. Customers will be unable to create, modify or delete projects, templates or experiences. Annotations with video content may be impacted temporarily. No data loss is expected and will return following the conclusion of the maintenance window. During the maintenance window, playback could also be affected if HapYak embed code or links are used. Content published using our Brightcove Player will not be impacted.

We will monitor system stability and activity during the aforementioned window and have available resources on standby to mitigate any significant interruptions.

If you have any further questions, our global Support Team will be glad to assist and can be reached via our Support Portal at: supportportal.brightcove.com

Thank you for your patience and understanding.