Last checked from Freshdesk Omni official status page 2 min. 3 sec. ago
Freshdesk Omni Status
Is Freshdesk Omni down?
Major Freshdesk Omni outage
Omnichannel AI-powered customer support software.
Not working for you?
StatusGator reports that Freshdesk Omni is currently experiencing a major outage. There are confirmed issues with MIDDLE EAST AND AFRICA (MEA) - Marketplace, MIDDLE EAST AND AFRICA (MEA) - Login, and MIDDLE EAST AND AFRICA (MEA) - Analytics and 4 other components, but all other components are operational.
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Freshdesk Omni service health
This chart represents Freshdesk Omni service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Freshdesk Omni status data.
24 hrs ending
●
Service up
●
Possible outage
●
Likely outage
Top reported issues
View and upvote the most commonly reported Freshdesk Omni issues to help us better indicate the service status.
- Connectivity issue
- Error message
- Server not responding
- Sign in problem
- Service down
- Slow performance
- Unable to download
- App not loading
- Other
Have a different problem with Freshdesk Omni?
Freshdesk Omni outage map
Explore our interactive Freshdesk Omni outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Freshdesk Omni outages, giving you a clear view of performance and downtime trends.
Looking to track Freshdesk Omni downtime and outages?
- Receive real-time status updates
- Show current status on private or public status page
- Be the first to know if service is down
- Keep your team informed
- Monitor alongside other services and websites
Recent Freshdesk Omni outages and issues
Follow the recent outages and downtime for Freshdesk Omni in the table below.
If you're experiencing a problem now, check the current Freshdesk Omni status or
.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Issue with Third-Party Service Provider
|
5d 15h 11m |
Down
|
|
|
Issue with Third-Party Service Provider
|
2h 50m |
Down
|
|
|
Major incident
|
14d 20h 15m |
Down
|
|
|
Partial outage due to third party service
|
25m |
Down
|
|
|
Major incident
|
17h 20m |
Down
|
Incident name
Issue with Third-Party Service Provider
Duration
5d 15h 11m
Start
Severity
Down
Incident name
Issue with Third-Party Service Provider
Duration
2h 50m
Start
Severity
Down
Incident name
Major incident
Duration
14d 20h 15m
Start
Severity
Down
Incident name
Partial outage due to third party service
Duration
25m
Start
Severity
Down
Incident name
Major incident
Duration
17h 20m
Start
Severity
Down
Get notified about Freshdesk Omni outages
Stay updated with instant alerts for Freshdesk Omni outages by signing up now!
See Freshdesk Omni status on your status page
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Freshdesk Omni components
View details of the current Freshdesk Omni status below.
If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These
issues are commonly reported when Freshdesk Omni is down or
facing partial disruptions.
| Component name | Status |
|---|---|
| Freshdesk Omni Analytics |
Down
|
| Freshdesk Omni Billing |
Down
|
| Freshdesk Omni Caller |
Up
|
| Freshdesk Omni Conversations Inbox |
Down
|
| Freshdesk Omni Freddy AI Agent |
Up
|
| Freshdesk Omni Freddy AI Copilot |
Up
|
| Freshdesk Omni Login |
Down
|
| Freshdesk Omni Marketplace |
Down
|
| Freshdesk Omni Sales |
Up
|
| Freshdesk Omni Third-party Services |
Down
|
| Freshdesk Omni Ticketing |
Down
|
Get notified about Freshdesk Omni outages
Stay updated with instant alerts for Freshdesk Omni outages by signing up now!
One App that has it all
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Freshdesk Omni outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
Monitor Freshdesk Omni along with other services and websites
StatusGator monitors over 8,260 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Get notified on Freshdesk Omni status change
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Show Freshdesk Omni on your status page
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
About our Freshdesk Omni status page integration
Freshdesk Omni (Omnichannel AI-powered customer support software) is a a CRM, Communications, and AI solution that StatusGator has been monitoring since December 2025. Over the past 5 months, we have collected data on on more than 46 outages that affected Freshdesk Omni users. When Freshdesk Omni publishes downtime on their status page, they do so across 46 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Freshdesk Omni down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Freshdesk Omni is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Freshdesk Omni to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential Freshdesk Omni outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down Notifications
If Freshdesk Omni is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
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Warning Notifications
Warn notifications are used when Freshdesk Omni is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
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Maintenance Notifications
Freshdesk Omni posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Freshdesk Omni enters a pre-planned maintenance window, keeping you up to date.
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Status Messages
When Freshdesk Omni posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status Details
At this time, we do not collect detailed status updates from the Freshdesk Omni status page. If you need this capability, please be sure to reach out.
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Component Status Filtering
Because Freshdesk Omni has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Get notified about Freshdesk Omni outages
Stay updated with instant alerts for Freshdesk Omni outages by signing up now!
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Frequently asked questions
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