2025: The year of the global cloud outage
Last checked from Freshdesk Omni official status page 1 min. 21 sec. ago
Omnichannel AI-powered customer support software.
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StatusGator last checked the status of Freshdesk Omni on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
This chart represents Freshdesk Omni service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Freshdesk Omni status data.
24 hrs ending
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Explore our interactive Freshdesk Omni outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Freshdesk Omni outages, giving you a clear view of performance and downtime trends.
Follow the recent outages and downtime for Freshdesk Omni in the table below. If you're experiencing a problem now, check the current Freshdesk Omni status or
.| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Issues with Custom mail servers using O365
|
7h 40m |
Warn
|
|
|
Issues with Custom mail servers using O365
|
3h 15m |
Warn
|
|
|
Performance Degradation due to third party service
|
8h 15m |
Warn
|
|
|
Performance Degradation due to third party service
|
3h 25m |
Warn
|
|
|
Performance Degradation due to third party service
|
1h |
Warn
|
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View details of the current Freshdesk Omni status below. If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These issues are commonly reported when Freshdesk Omni is down or facing partial disruptions.| Component name | Status |
|---|---|
| Freshdesk Omni Analytics |
Up
|
| Freshdesk Omni Billing |
Up
|
| Freshdesk Omni Caller |
Up
|
| Freshdesk Omni Conversations Inbox |
Up
|
| Freshdesk Omni Freddy AI Agent |
Up
|
| Freshdesk Omni Freddy AI Copilot |
Up
|
| Freshdesk Omni Login |
Up
|
| Freshdesk Omni Marketplace |
Up
|
| Freshdesk Omni Sales |
Up
|
| Freshdesk Omni Third-party Services |
Up
|
| Freshdesk Omni Ticketing |
Up
|
Stay updated with instant alerts for Freshdesk Omni outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Freshdesk Omni outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,010 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Freshdesk Omni (Omnichannel AI-powered customer support software) is a a CRM, Communications, and AI solution that StatusGator has been monitoring since December 2025. Over the past about 2 months, we have collected data on on more than 12 outages that affected Freshdesk Omni users. When Freshdesk Omni publishes downtime on their status page, they do so across 39 components and 6 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Freshdesk Omni down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Freshdesk Omni is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Freshdesk Omni to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Freshdesk Omni outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Freshdesk Omni is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Freshdesk Omni is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Freshdesk Omni posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Freshdesk Omni enters a pre-planned maintenance window, keeping you up to date.
When Freshdesk Omni posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
At this time, we do not collect detailed status updates from the Freshdesk Omni status page. If you need this capability, please be sure to reach out.
Because Freshdesk Omni has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Freshdesk Omni outages by signing up now!
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