OVHcloud Outage History

OVHcloud US experienced a brief outage that prevented customers from placing new orders on the OVHcloud US website. The issue affected OVH US Services and the OVHcloud Control Panel, resulting in an inability to initiate new orders during the event. The outage lasted approximately 2 hours and 53 minutes, beginning at Jan 28, 2025 7:24 PM UTC and ending at Jan 28, 2025 10:17 PM UTC.

OVHcloud communicated the incident via its status page, posting 2 updates during the event. The status progressed from up to warn and then back to up as the issue was resolved.

OVHcloud conducted emergency maintenance on dedicated servers at the US-Vint Hill data center ( VH ) to refresh cooling components in rack V116B17. The maintenance window began at 12:05 PM UTC and ended at 10:04 PM UTC, lasting about 10 hours. During this period, the affected servers entered maintenance mode and could have experienced temporary disruption. The change affected 1 component (Servers: Dedicated Servers), and OVHcloud communicated the status through two updates on its status page, with the incident transitioning back to normal afterward.

OVHcloud conducted a scheduled electrical maintenance in Hillsboro affecting dedicated servers. Loads were transferred to a redundant power source, and no customer-facing impacts were expected during the window. The maintenance began at 3:04 PM UTC and ended at 1:05 AM UTC, lasting about 10 hours and 1 minute. Services were restored to normal after the window.

OVHcloud conducted electrical maintenance on a single panel at its Hillsboro site, with workloads transferred to a redundant power source. No user-facing impacts were expected, and services remained accessible during the maintenance window. The operation was localized to Hillsboro and affected dedicated servers. The incident included two official status updates confirming the maintenance and subsequent restoration.

OVHcloud reported a partial outage affecting dedicated servers in rack YYZ0101A03A in Toronto, Canada, with several servers unresponsive. The outage began on 9:15 AM UTC and lasted about 3 hours and 5 minutes, being resolved by 12:20 PM UTC. Customers hosting on these servers would have experienced interruptions to workloads during the window. OVHcloud identified the root cause as a cooling system issue and issued two status updates as teams worked to restore service. The affected component was dedicated servers in the Toronto rack, and service returned to normal after the remediation.

An outage affected OVHcloud's US services due to a network issue at Hillsboro rack H108A09, interrupting public and private connectivity for OVH US Dedicated Servers. The incident began at 7:09 PM UTC and was resolved by 8:10 PM UTC, lasting about 1 hour and 1 minute. The provider identified the problem as a Hillsboro rack network issue, impacting two components: OVH US Services / Servers: Dedicated Servers and Servers / Servers: Dedicated Servers. Connectivity was restored after the issue was resolved, and the provider issued 2 status updates during the incident.

OVHcloud reported a network issue affecting Rack V103A14 at Vint Hill, which disrupted public connectivity to the Public Cloud Services / Public Cloud Services: Managed Kubernetes Service. The incident began at Jan 15, 2025 4:44 PM UTC and led OVHcloud to place the Managed Kubernetes Service into maintenance while investigators worked on the rack connectivity. A status update indicated that services were restored for public connectivity to rack V103A14 and that the situation would continue to be monitored.

OVHcloud US experienced a brief network outage at the Vint Hill Data Center in rack V103A14, affecting public connectivity for OVH US Services / Servers: Dedicated Servers and Servers: Dedicated Servers. The outage began at 5:19 AM UTC and was resolved by 6:14 AM UTC, lasting 55 minutes. OVHcloud posted two status updates during the incident as they investigated the fault and worked to restore connectivity. The issue was localized to OVH US services and affected two dedicated server components; connectivity was restored after the fault was addressed.

OVHcloud US conducted planned rack cooling maintenance for Rack V104A12 at the Vint Hill datacenter, affecting dedicated servers in that rack. The maintenance window was scheduled to start on 2025-01-14 at 13:30 UTC and end on 2025-01-15 at 13:30 UTC, with a potential temporary impact to server availability during the work. The task involved servicing cooling hardware to ensure continued stability for the servers. During the period, services on the affected dedicated servers could experience temporary disruption.

OVHcloud US – VInt Hill datacenter underwent a planned maintenance window to upgrade the water service. To install a new water supply, the water main was shut off, with the maintenance window noted as having no expected impact on the affected components. The outage began at Jan 7, 2025 1:04 PM UTC and was resolved by Jan 9, 2025 1:30 PM UTC, lasting roughly 2 days and 26 minutes. The provider issued 6 status updates over the course of the incident, covering two components — Dedicated Servers and Hosted Private Cloud — and including a Veeam Enterprise Manager upgrade during the period.