OVHcloud Outage History

OVHcloud experienced a backbone connectivity incident that prompted a maintenance window affecting a broad set of services. The outage began at Jul 9, 2025 4:04 AM UTC when a large number of components across Bare Metal, Private Cloud, Public Cloud, and Network services were placed in maintenance while engineers investigated the root cause. Connectivity was reported as restored in the initial update, but teams continued work to determine the underlying issue. The incident potentially affected user access and performance across affected products spanning multiple regions.

By Jul 9, 2025 10:05 AM UTC, all listed components had returned to the up state and the maintenance window concluded. OVHcloud issued two status updates during the incident. The overall event lasted roughly six hours and involved extensive back-end infrastructure across OVHcloud's network and cloud offerings.

OVHcloud reported a backbone incident affecting the San Jose region, causing degraded performance for traffic routed through the US-West backbone. The issue impacted two components—US-WEST-LZ-PAO-A / Public Cloud Services and US-WEST-LZ-PAO-A / Network Services—and led to increased latencies for regional customers. The outage began at 9:00 PM UTC and was resolved by 10:11 PM UTC, lasting about 1 hour and 11 minutes. OVHcloud's status page described the incident as a Backbone incident notification and stated that network teams were investigating the origin, with restoration confirmed when the status changed to up.

During a maintenance window, OVHcloud US reported an issue where orders with a total amount of $0.00 could not complete the payment step in the standard order funnel, blocking checkout for affected users. The problem affected dozens of components across OVHcloud's US environment, including Network Services, Bare Metal, Private Cloud, Public Cloud, and Support Services, causing a broad disruption to the purchasing flow. The incident began at 7:05 AM UTC and was resolved by 3:04 PM UTC, lasting about 7 hours and 59 minutes. OVHcloud issued 2 official status updates during the incident, with the status returning to up at 15:04 UTC.

An issue in OVHcloud's order funnel prevented checkout for orders with a total amount of $0.00, affecting a broad set of components across GRA, Public Cloud, Bare Metal, Private Cloud, Identity, and Support Services. Users attempting to complete zero-dollar purchases could not progress through the payment step, impacting purchasing workflows across OVHcloud US and related regions. To contain the impact, OVHcloud initiated a maintenance window starting at the onset of the incident. The outage duration was about 8 hours and 4 minutes, with the incident tracked from when it began at 7:00 AM UTC to when it was resolved at 3:04 PM UTC.

OVHcloud initiated a product catalog update that triggered a maintenance window affecting the processing of orders for selected dedicated server plans in the European and Canadian regions. The maintenance began at 1:54 PM UTC and impacted multiple components across HIL / Bare Metal Services, HIL / Virtual Private Services, HIL / Private Cloud Services, HIL / Network Services, and US-WEST-OR-1 / Public Cloud Services, with orders potentially taking longer to process and some plans expected to benefit from lower pricing and increased bandwidth once the updates completed. The update referenced affected ranges including ADV Gen III, HGR Gen II, Scale Gen II, Rise Gen II, SYS Gen I, and KS.

OVHcloud experienced a widespread disruption beginning 12:24 PM UTC when Windows license upgrades on dedicated servers became unavailable. This triggered a broad maintenance state across Bare Metal, Virtual Private, Private Cloud, and Public Cloud services across numerous data centers, affecting provisioning and licensing workflows and causing degraded access in some regions. A Hillsboro data center network issue was also reported later that day, impacting private/vRack connectivity until it was resolved by 11:05 AM UTC.

The incident continued to evolve with additional issues and maintenance windows, including a PCI host outage in US-EAST-VA-1 on 1:29 PM UTC (restored by 3:40 PM UTC) and a series of status updates across data centers and cloud services through late May and into June. In mid-June, Octavia load balancer creation/deletion problems affected many US regions, underscoring the broad scope of the disruption. User reports remained limited, with a small number of customers noting connectivity or provisioning slowdowns. By Jun 26, 2025 3:04 AM UTC, most OVHcloud services had recovered, though some components remained in maintenance or ongoing recovery during the transition.

On May 20, 2025 5:04 AM UTC, OVHcloud US and several HIL services entered a maintenance window due to Windows license upgrade limitations on dedicated servers. Affected components included HIL / Bare Metal Services, HIL / Private Cloud Services, HIL / Virtual Private Services, US-WEST-OR-1 / Public Cloud Services, and HIL / Network Services. Throughout the day, status updates indicated ongoing maintenance across OVHcloud US Website Services and related management panels before progressively restoring the affected services.

By May 20, 2025 2:04 PM UTC, the listed components were brought back up and normal operations resumed. The status page updates noted that Windows license upgrades on dedicated servers are not supported and advised customers to cancel existing licenses and place a new order if needed. The maintenance window lasted roughly 9 hours with restoration occurring in stages across APIv6 and the OVHcloud US Control Panel as well as core infrastructure.

An issue with Windows license upgrades not being available on dedicated servers triggered a broad maintenance window across OVHcloud's infrastructure. The maintenance affected dozens of components spanning Bare Metal, Virtual Private, Private Cloud, Network, and Public Cloud services. The incident began at May 19, 2025 5:04 AM UTC and OVHcloud published updates as components transitioned into and out of maintenance.

Recovery progressed in stages, with several components returning to the up state over the course of the day. By 4:00 PM UTC, most services had been restored. OVHcloud issued 5 status updates during the incident to communicate progress and the eventual restoration.

OVHcloud reported that Windows license upgrades on dedicated servers were not available, blocking license changes by canceling the existing license and placing a new order. The restriction affected a broad set of OVHcloud Bare Metal and Private Cloud services (including HIL and VIN lines), as well as related API, US Website Services, and Control Panel components. This prevented users from upgrading Windows licenses across multiple products and configurations during the incident.

On May 14, 2025 7:24 AM UTC, OVHcloud US Website Services and the OVHcloud US Control Panel (Manager) entered a maintenance window due to an issue with adding a new payment method with a new address. The affected components were APIv6 / OVHcloud US Website Services and the OVHcloud US Control Panel (Manager). OVHcloud identified the issue and fixed it within Manager, while work on a fix for the Order Funnel - Cart continued. The maintenance lasted about 1 hour and 20 minutes and concluded at May 14, 2025 8:44 AM UTC. Two official status updates were published during the incident.